Reviews AirAsia

Name: AirAsia
Rating: 3

3 from 23 reviews

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Overall rating: 3

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Lloyd Weeber

1.4

This Air Asia X flight is a long-haul overnight flight with a small number of passengers (about 20%) leaving plane at Gold Coast and replaced by Gold Coast boarding passengers. The 55 minutes in the schedule are not long enough for the inadequate transit security check area/team at Gold Coast Airport to process the majority of the passengers off an A330. This means that passengers are forced to queue outside for about 45 minutes and then have to rush back to the plane. Inadequate queing room and signage means arrivals passengers get mixed up with the transit passengers and slow tbe transit security check/boarding. The airport is just not up to this job. As Air Asia is a cut price airline they charge for water for passengers. Those passengers with partially full water bottles which they had to take from the plane had to give these up at security check and were not given time to refill them = rip-off.
Next time I will fly AKL-KUL direct and avoid Australian incompetance and will pay big bucks to avoid transit at Gold Coast.
KUL was fine and being bussed from the plane at AKL was done with reasonable efficiency but Gold Coast airport is definitely third world in efficiency for this flight.

Date: 05.02.2017

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Renata Kezer

4.6

Exceptional great experience with AirAsia staff, they changed our flight in place on Langkawi as our scheduled flight was postponed 2 hours which could have risk our connection in KL. They organized in 2 minutes us to flight with an earlier flight. Thanks a lot!

Date: 05.01.2017

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Renata Kezer

1.4

Boarding was horrible, several problems hardly resolved by crew. 2 hours of delay.
Seats in last row have NO space for legs.

Date: 05.01.2017

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ktombre

3.8

Crammed, but cheap and clean airplanes. My first experience with an Asian low cost, quite similar to flying with Ryanair, or probably a little bit better

Date: 16.08.2016

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Kilowoo

3.2

The boarding check didn't control my destination and I almost end in Myanmar. They were boarding a flight at the same gate and time than my flight, and I didn't heard the destination of the flight. Luckly my seat was occupied, if not, I'd have ended in another country. No wifi.

Date: 24.10.2015

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Oh Jia Jun

3.2

A pretty good low cost airline. Their prices are very cheap, but they do not compromise on safety and security. I am a very good customer, and I will definitely travel with this airline again in the future!

Date: 18.09.2015

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Oh Jia Jun

3.4

AirAsia is a pretty good low-cost airline. Their air tickets are pretty cheap and I don't think they compromise on security. However, in recent years AirAsia's flights had a lot of cancellations and delays. The flight crews are also not very motivated. Boarding and deplaning is also slow, just as with the number of check-in counters and speed. It makes me feel like the airline has low-cost the passenger experience.

Date: 11.09.2015

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Cep

3.6

They refused to accept payment for food/drinks on board in currency of the departure country (Vietnam). I was no able to pay in VND or by credit card. Sad, but true. Nothing more. Just need to type 200 chars

Date: 22.07.2015

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Li Lian

Flight was delayed more for more than an hour.

Almost everyone was checked in and waiting at the departure gate which was in a room of its own and had insufficient seats. Many had to stand or sit on the floor (like us). Insufficient information was provided as to how long the delay would be which means we couldnt leave to explore the airport and come back for boarding.

Date: 17.06.2015

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Oscar Harli

3.2

AIR ASIA THE LOW COST AIRLINES THE CREW IS FRIENDLY,THE PLANES SIZEABLE,THE FOOD DELICIOUS AND UNFORTUNATELY NO ENTERTAINMENT BUT IN FLIGHT SERVICES GOOD AIR ASIA IS THE BEST AIRLINES FOR I AND HAS AT INDONESIA,MALAYSIA,THAILAND,PHILIPPINES,JAPAN,AIR ASIA X

Date: 13.05.2015

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Juraj Kovac

3.4

Thanks to Air Asia, now everyone can fly. Unfortunately, not everyone should. A lot of first-time fliers add to the general confusion. Web check-in can be bothersome, with lots of opt-out offers and an inability to use mobile check-in in some countries. Priority boarding doesn't really provide priority elsewhere, so it may very well not work at all. On the upside, the aircraft are new, the crews are fine and the buy-on-board offer is adequate, especially with pre-booked meals.

Date: 28.08.2014

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Serguei

3.8

I liked the company a lot yet it is a low cost carrier. The food is not included but there's a various menu to choose from. Announcements made in 4 languages (English, Thai, Chinese and French!). The crew is very good.

Date: 25.07.2014

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Ryan Edwards

Flight to Bangkok from Kuala Lumpur was delayed for almost 2 hours on the 20th of April 2014. Early plans in Bangkok had to be cancelled. Normal excuse by ground staff is that the incoming plane was delayed even though the flight is one originating from Malaysia. However the Briyani onboard made up for it and is highly recommended.

Date: 06.05.2014

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SiauHwa Tew

1.6

Aircraft delayed since first sector flight in the morning which means the airlines know they will delay the flight but they did not inform passengers. No announcement was made until many passengers asking at counter when the time passed. Scheduled flight at 1935 and delay announcement made at 1935 with the reason of late arrival from previous flight. While there are 6 other aircraft landed, came to bay, park, disembarked and then powered off, they let all passengers waiting more than an hour for a domestic flight which is less than an hour duration. These 6 aircraft are all parked right in front me, there might be still more serviceable aircraft parked at other area. 2050 aircraft pushed back but only take off at 2110.

Date: 30.04.2014

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SiauHwa Tew

1.6

Boarding started at 0610 but whole period of 40 minutes for boarding no announcement was made making passengers in doubt on where to go. A passenger flying to Johor was allowed to board the plane after the crew checked his boarding pass from airport gate. Then, the ground staff came to the cabin and approached him, checking his details again and nothing happen. It was until the crew announced that the flight is going to KL then the passenger himself quickly stood up to say he is going JB. What kind of boarding process is this?

Date: 30.04.2014

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TGD

1.4

A real low cost carrier... not satisfied. Bad service, annoying crew and pax. It was not possible to change to an empty row!! 'cheap' musn't be bad automatically.
Other LCC like Tiger/Mandala are even better.