Reviews JetBlue Airways

Name: JetBlue Airways
Rating: 3.9

3.9 from 28 reviews

Write a Review Ask a Question

Customer ratings

Seat comfort

Inflight entertainment

Cabin Staff service

Value for money

Food & Beverages

Overall rating: 3.9

Sort by

Rating

bsaucedo

4.2

Boarding and Deplaning is done very well. For the most part, the cabin crew is younger and tend to have a better attitude, but there were very few rude crew members. When flying with any plane containing Mint Class, they offer self serve drinks and snacks. Great Entertainment choices andLive TV! Wifi was working perfectly smooth for being free

Date: 24.02.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

pilot0674

4.6

Best airline! Low fares and very nice crew, not to mention the seat-back screens! I was treated like a king on all my flights!

Date: 04.01.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Kisselinova

3.6

It felt I was riding the bus usually planes don't make me sick but that flight did also it was dirty but they have a lot of leg space

Date: 22.11.2018

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

jlaforteza1

4.6

Angie, flightcrew member was funny and called passengers formally during inflight service. Excellent JetBlue experience.

Date: 08.10.2018

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Most reviewed airlines

View all airlines

Ivan

2.2

Unpleasant experience, they charged me for my suits bag as additional baggage. They were saying free internet on board, but the wifi didn't work at all. Crew were nice and professional.

Date: 13.02.2018

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Jonah Saitz

4.2

Recently took a mint A321 From BOS-LAX-BOS. Loved the new jetBlue Experience. With free wifi, endless snacks and drinks, and 100 channels of direct tv. Plus the new mood lighting made the flight go faster. But BE WARNED. According to our flight attendant morning transcontinental flights are not stocked well with buy on board food so make sure to bring plenty of food.

Date: 31.12.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Imbaumgarten

1.4

The worst airline ever!!!! Very UNFRIENDLY staff, dirty airplaine, very bad customer service!!!! Never again!!!!

Date: 24.09.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ross McDonagh

About 40 min delay-the gate agents kept us informed and boarded us as quickly as humanly possible to get us off to Boston.

Date: 05.06.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ross McDonagh

4.2

JetBlue has been and likely always will be the best domestic airline for economy passengers. The crews are excellent, they feed you snacks and drinks, there's wifi, tv and plenty of legroom!

Date: 03.06.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Aaron Makinen

Be ready for tons of bogus fees, and the computer assigning nonelites to middle seats. Ugh. Makes me long for RyanAir. Great friendly crews, though!

Date: 08.04.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Alex Bachwich

3.2

JetBlue failed to impress on this EWR-BOS trip: IFE unit was broken (audio issues), indifferent cabin crew, limited beverage selection (Coke, Sprite, Water) after announcing full service was available. Short flight so these weren't huge issues, but I expect better from an airline with the slogan You above all.

Date: 11.02.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Mayank Bhattarai

By far the best domestic airline in the US. Every experience I have had with them has been a pleasure. On a flight from Boston to Oakland, our plane was delayed 2+ hours due to weather so they gave us free movies (for example).

In general, you can expect a warm and friendly crew, free DirecTV programming, free Wifi (fast enough to browse social media and check emails), noticeably more legroom that their competitors, and best of all...free snacks! They also have a very efficient and effective boarding system, easy to use website, and overall well thought out system. JetBlue is my preferred airline on any route that they are available and I would highly recommend anyone to use them.

Date: 27.10.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Martin

4.2

I didn't come into this flight with very high expectations since I knew it was a low cost airline. However, my expectations were blown away. I was amazed by JetBlue! Everything about the experience was fantastic from the legroom, to free (unlimited) snacks and personal (live) inflight entertainment. It truly is a fantastic airline which I would love to fly again.

Date: 29.08.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Adam Parsons

4.4

Wonderful flight!! Jetblue always comes through!! Kudos!! Never been late with JetBlue!! Their staff is excellent!! So polite and helpful!! Thanks JetBlue!!! I will not hesitate to fly the Blue skies again!!

Date: 27.04.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Noah

4.6

JetBlue Airways is a wonderful airline and I would recommend them to anyone who is flying to one of their destinations. The service and hospitality on board is outstanding, as well as the interior decor of their cabins, and their seats. The crew is very kind and makes you feel welcome and right at home. Even before I got on board and they were checking my boarding pass at the gate, the man who checked it looked at my pass and said Welcome aboard, Noah. He called me by my name!

Date: 25.05.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

HistoryNerd

4.6

I've only flown Jet Blue a few times now, but I love it. First checked bag free, big seats with more leg room, and you still get free drinks and snacks (and the last two times I've flown they told me to take as many snacks as I wanted). The crew was nice. I think this is going to be my new airline of choice.

Date: 03.05.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Matt Marcotte

3.6

Economy Comfort is where its at when flying standby......even if it is a middle seat

Date: 11.02.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Anamitra Ghatak

4.6

Very nice airline to fly.
Have more leg room.

Date: 05.11.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Jan

3.8

Big seats and a lot of legroom. Aircraft a bit old and used. Indentation in fuselage just over pilots cockpit.

Date: 08.07.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Devesh Agarwal

2.8

The EvenMore section is worth the money. Cabin crew needs to focus better.

Date: 04.06.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Pierre F.

4.6

Was surprise by the quality of the flight I had. Really enjoyalble

Date: 12.05.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nicholas

3.6

A meal would have been nice, but of course on a domestic flight in the US, that wouldn't happen. The complementary snack options were nice.

Date: 12.03.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

William Frost

4.2

I always enjoy the service on JetBlue, only once or twice has something gone wrong but staff are quick and friendly to help with the problem.

Date: 24.01.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Dan Lim

4.2

A budget airline who provides you with food and snacks. Awesome

Date: 10.01.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nick Johnson

We were told we wouldn't be able to make out flight due to the timing. However they held the plane as long as they could and then they moved us to extra room seats for no charge!