Reviews Air India

Name: Air India
Rating: 3

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Overall rating: 3

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sgsriram

Flight was delayed for over 1h with no updates at boarding gate. I had paid for seat reservation but seat was changed last minute at gate as flight was overbooked (till now no refund has been issued). Lack of enforcement of carry on policies led to a lack of overhead bin space. Cleanliness was acceptable and lavatories remained clean throughout the flight. Food was sub-par but edible. Flight crew were polite and professional. Deplaning was a mess due to lack of instructions and it looked like an emergency evacuation into the jet-way. Baggage arrived around 40 mins after arrival.

Date: 28.06.2019

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Karthik Khosla

3.8

air india crew on long haul international flights is professional. good service and good food. definately you should fly them to europe and back.

Date: 26.06.2019

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thekahaaniwaala

No food. A croissant and some juice is all you get, and I was hungry. A croissant isn't exactly breakfast. This was a disappointment.

Date: 01.06.2019

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Kisoong cha

The check in counter staffs are not polite and friendly. They didn't even say thank you to me when I left. Literally outrageous!

Date: 28.05.2019

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Spabook.net

1.6

Taking no responsibility for delays.
They do not pay any compensation despite there is a law in effect in India for such kind of issues.

Date: 08.05.2019

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Jonas Saxo Olsen

1.4

The cabin seemed like it had not been maintained since 2012 when they got the plane. The touchscreens didn't work, the light at the toilets did not dim down when you walked out, many of the windows dimming lights were broken which resulted in a yellow-ish coloring of the windows, window dimming buttons broken, IFE-remote buttons half broken on some seats, my IFE screen was ascew and was slowly falling of the seatback. It sometimes took the cabin crew 15min to get to your seat when you called for them. Overall a very lousy experience

Date: 22.04.2019

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Jonas Saxo Olsen

3.2

Even though Air India is flying 787-Dreamliners it seems they have not maintained the cabin since 2014 when they got the plane. This is really showing and I was very dissapointed about the product.

Date: 22.04.2019

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Hans_Bru

Onboard staff was very nice, service was very decent, though even in Business the planes were quiet outdated

Date: 20.02.2019

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Rupert Moor

1.6

If I could 1/2 star it would simply be that the flight arrived safely and the actual flying time was 30 minutes, as the whole AI experience is atrocious.

Date: 18.02.2019

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dc189

1.6

Worst experience ever. Cabin experience wasn't good and baggage was misplaced. Customer service following that was terrible.

Date: 03.01.2019

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gabrielde5

1.6

Boarding the plane is not an organized process, Plane is not boarded by zones. When walking to the plane you are at the tarmac sharing the area with people, planes and tractors. Coach seat configuration on this A320 is aimed at getting the most people on the plane as possible. Your travel cheek to cheek.

Date: 14.08.2018

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Lars Nesset Romundstad

1.8

Dirty, worn out aircrafts, despite the dreamliner beeing a new aircraft, it looks close to retirement. A smile is hard to get from the cabin crew, and entertainment systems are average minus. This time on time, therefore not one star.
Paranoid airline with way to many security checks, travelling with private wheelchair is a nightmare.

Date: 11.08.2018

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Matthias Pi

1.4

Plane was disgustingly dirty in business class. A fairly new A319 with broken plastic covers, big staines of dirt on the upholstery. I did not even try the tiny sandwhich they tried to serv. Jet Airways on the same route in much better.

Date: 23.01.2018

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INDIEFLYER

I HAVE TRAVELLED MANY TIME WITH AIR INDIA DOMESTIC/INTERNATIONAL BUT ONE THING I NOTICE THAT THE CREW CAN NOT SPEAK ENGLISH PROPERLY APART FROM THAT THE SEATS WERE OLD NEED TO CLEAN IMMEDIATELY AND THAT'S ALL.

Date: 11.01.2018

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INDIEFLYER

2.8

FOR THIS SHORT ,AIR INDIA SHOULD TAKE CARE OF PASSENGERS BUT THEY BUSY IN THEIR OWN,BUT THE FOOD THEY SERVED IS GREAT

Date: 11.01.2018

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INDIEFLYER

3.4

AIR INDIA IS THE AIRLINE,MOST PUNCTUAL ,BUT THE CREW MEMBERS ARE HELPFUL TO PASSENGERS AT ALL AND TRY TO ADD SOME MORE FOOD OPTION AND BE ONTIME.

Date: 11.01.2018

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INDIEFLYER

4.4

AIR INDIA,NOW I FEEL THAT I BOARD A FLIGHT WITH INDIANS,THIS TIME I CHOOSE BUSINESS CLASS,IT SERVES BETTER FOOD AND GOOD QUALITY,THANK YOU TEAM AIR INDIA.

Date: 10.01.2018

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Olivier Ragu

Flight heavilty delayes by 3 hours due to technical reasons.
Staff at the boarding gate kept us updated. I still put 4 stars as the on board service great. A lot choices of Indian food, with a great taste. THe male flight attendant was excellent: pleased to serve you and to pamper. Old style drink service with all available spirits and wine on a cart followed by a service a seat. very nice!
Seat was full flat but old fashioned for a b787, still very comfortable anyway. IFE was OK, selection a bit limited.

Date: 22.06.2017

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Prashant Kumar

1.4

Worst flight ever...deboarded us to give priority to a flight to JFK instead. and then gave us a plane with technical issues

Date: 10.05.2017

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Edward

2.8

Had amazing first experience, however this is mainly due to the fact that my flight from Mumbai to Udaipur was very empty, with no more than 50 passengers at most, meaning I had an entire row and lots of space. Service and food were average. Legroom just about okay but tables are very small and flimsy. Seats are small and if your'e 6ft or taller then your head will be resting on the top of the seat. For a short flight it was fine but be aware if travelling further.

Date: 04.04.2017

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LUIS F AREVALO

1.8

Where else than India would you see a new 787 plane already destroyed? So sad Indians are so uncivilized as to destroy and damage all good things they may have.

Date: 23.11.2016

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Srijit Mukherjee

4.6

AI does pretty well on trunk routes in comparison to its other domestic routes. Since this plane acts as a feeder for several other outbound flights, this one usually keeps up its schedule. Plus the meals and the IFE is undoubtedly the best for AI in India.

Date: 05.07.2016

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Anindya Banerjee

Air India planes, typically have a little more legroom than the other private airlines.

But I was surprised to see that the legroom in the emergency exit was ABOUT THE SAME as other exits. This is a first for me and very unlike any airline.

The food was average. We got some cheese sandwiches and juice for breakfast. What about coffee or tea for an early morning flight? This was very unlike an Air India flight.

But the flight took off on time, and landed on time. Again, very unlike an Air India flight.

Date: 12.04.2016

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Peter Falk

1.6

Air India is not good at least domestic, delayed and cancelled flights, dirty aircraft interiors, bad service, non veg food was no longer available after serving only 2 rows

Date: 05.01.2016

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Anindya Banerjee

1.4

Original flight scheduled for 3 pm.
Rescheduled for 3.35 pm.
Rescheduled for 5.35 pm.
Time of Departure: 6.30 pm.

On Arrival:

baggage arrives on the belt after 45 minutes.

Enough said about Air India.

Date: 04.01.2016

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Arun Thomas Oommen

4.2

I have flied several times with Air India. I have never found any thing bad about them. The crew is very cordial and helpful. The food served was also good. Even though the flying time was said to be 80 mins, it took only 50 mins to reach the destination.

Date: 31.10.2015

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Sachin Jha

4.8

Air India has a tag which it does not deserve. It is in fact better than or I must say much better than other airlines.
PA announcements are less. Couple of words to signal take-off and at landing. :(
Food is served to all and quality of food is good. Flights are in time and pilots have done very good landings :)

Date: 28.03.2015

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Gagandeep Singh Multani

3.8

Awesome flying experience with AIR INDIA.Everything from the start till the end of the flight was amazing..Flying with Air India after a long time and it was a treat to fly with them..Everything including in-flight entertainment,food on-board,cabin crew,boarding,deplaning was amazing.Wheelchair passengers were given assistance,beds were laid for infants on-board,everyone was given everything they needed.In-flight entertainment had a lots of variety to offer in every category be it movies,comedy,sports,games.Food on the flight was amazing and was served very hot.Seats on the aircraft were very comfortable and offered a lot of legroom.Mood lighting was in full swing throughout the flight and one of the best things on the flight was the brilliant crew on-board.One thing that was not good was that after landing in Mumbai the buses took a lot of time to come and after 45 mins of the aircraft getting parked on the bay everyone reached the terminal,the baggage was very fast to come on the belt and it hardly took a few minutes to wait at the belt. Actually above everything was the landing that the captain did,absolutely stunning.The smoothest landing i have experienced by far.Without a doubt AIR INDIA is the best airline of India and looking forward to flying with them in the future.

Date: 30.10.2014

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Atamvir Multani

4.2

No Wifi onboard their 777s . However the AI Experience was one of its kind and way better than any carrier operating in the country.Service was impeccable , only glitch being a delayed departure.Crew was very forthcoming and soft spoken unlike snobs in other airlines , aircraft interiors looked brilliant.Food was piping hot and sumptuous.Air India deserves way more than the credit it gets , Very good service.Enjoyed their experience and Air India seems to be the only TRUE Full Service Carrier in the country as on today.

Date: 20.06.2014

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Anamitra Ghatak

1.4

Attitude of staff leaves a lot to be desired.

Date: 05.11.2013

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talv

3.2

A little small on the seats and white people diarrhoea after eating the curry.

Date: 27.09.2013

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Shrini Ravindran

2.6

Very good legroom. Decent entertainment system.

Date: 18.09.2013

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Gagandeep Singh Multani

2.8

very good meal and nice in-flight entertainment..but a long domestic flight because it was via delhi..

Date: 04.06.2013

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hemal shah

I have always loved travelling by Air India - among the best pilots in all of Indian Airlines.

Date: 11.04.2013

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Mikhail Novak

1.6

Confusing to book on their website. Changed our flight times, resulting us to land at 4am which is annoying.

Date: 28.03.2013

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Ayush Syal

Good on time flight really enjoyed

Date: 28.03.2013

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sheikh saqlain

i'm looking forward to fly on air india SXR-DEL-MAA-IXZ-CCU-DEL-SXR please tell how it is.

Date: 05.01.2013

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Ludon

3.4

strange food. i had a stomach pain and disorder after that.

Date: 20.11.2012

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suneel manroy

4.4

beautiful service great food but old cabin looked good but no ife

Date: 27.03.2012

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Darius Jijina

Poorly maintained and dirty cabin Partially spruced up during transit halt at Mumbai

Date: 17.12.2011

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Dominik

4.4

UDR- DEL domestic leg was above average compared to European or US airlines: warm and tasty food on 1.5h flight, IFE.... Airbus A319 was not the cleanest, though.