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Reviews Air New Zealand

3.7 from 50 reviews
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3.7
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Chris Hogg
4
Air NZ interiors are getting tired and are dated compared to the competition. The crew and level of service make up for it somewhat, but when the bed is just too short and parts of the seat need to be firmly pushed back into place every now and then it does make you wonder about the rest of the plane.
Date
01.03.2019
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XPinger
3
Bog standard regional fare - nothing flashy. Cabin crew (one) charming and kept us well 'refereshmented', along with water/tea/coffee. If I have any criticism: the combination of the flight attendants accent, the dodgy PA and the noisy Q300 meant none of us understood a word of the safety briefing or any other announcements. It didfn't improve when we eventually got an announcement from the flight deck.
Date
16.02.2019
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Chris Hogg
2.6
The plane was delayed by 20 minutes and not one update. Most of the crew were excellent, spoilt by a surly female who thought service was beneath her. Her crew mates helped put her right!
Date
31.01.2019
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Chris Hogg
3.4
We've flown Air NZ, United, Internet and Cathay on this trip. They are all excellent - United has really upped its game... Air New Zealand however is just a notch above (even if their beds are too short if you're over 6 foot!)
Date
07.11.2018
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Mark Fergusson
4.2
NZ3317 flight from LHR/Sin was very good. Economy seat were good for me. Service was on high quality for economy.
NZ281 07/10/18 was the best flight I've had. Treated very well as it was 70th birthday!!
Date
21.10.2018
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Shaun T Eagles
4.4
WOW! Air New Zealand are such are professional, friendly and helpful airline who are extremely customer focused.
I will try and fly international again with Air New Zealand as it was a great experience.
I did not use the WIFI so I cannot comment on it.
Date
03.10.2018
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Tahii
4.4
Great crew who only wanted to help everyone they could. Shame the hot water got left on the tarmac so no hot drinks, but we were well looked after otherwise.
Date
27.05.2018
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Chris Hogg
2
One person scanning boarding passes is not enough - especially when two others are standing around. One leading male crew member (male, balding, crew cut) was a complete nightmare - the epitome of a British Airways gay Nazi from 25 years ago. He needs to lose the attitude, the tension was palpable whenever he was around.
Date
30.04.2018
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Chris Hogg
4.2
Air New Zealadn planes are getting older adn will need a refresh soon, but the crew more than makes up for any shortfalls - quite simply outstanding.
Date
17.04.2018
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Chris Hogg
2.4
The buses formGate 26 at Sydney airport are a joke. Air New Zealand chooses to use them instead of paying for a gate and need to up their game given he fare prices they are charging
Date
13.04.2018
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XPinger
3.6
Yet again boarding was a pantomime! The flight crew were, uncharacteristically, jaded. The basic meal service was fine but you had to constantly ask for the other basics like water etc. No pre-dinner drink and only one with your meal
Date
08.04.2018
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AreWeThereYet
4
Usually great, but this experience was awful. They had to swap out their metal for a wet-leased former EK A340, and they handled it very poorly. The schedule was chronically late, and they offered no compensation for the lack of amenities paid for. I had to call three different people to finally get a partial credit from them.
Date
06.02.2018
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Sweetpea
4.2
Great airline.
Prices reasonable and premium economy is really premium.

Food was great too.

Slept most of the trip so everything was good.
Date
26.12.2017
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Sweetpea
4.2
In premium economy and ate and slept.
Very comfortable (but I can sleep standing up), the food was good and the service was good and friendly.
Date
26.12.2017
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Sing_Cheng
4.2
The flight itself was plesant. Flying in a widebody is always appreciated and the crew was very professional and show great attitude towards their duty. The cabin was well-designed yet the economy seat was not very comfortable due to it's limited recline even with extra pitch of sitting in skycouch. Food was okay and taste acceptable.
Date
26.08.2017
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Chris Hogg
3.6
Air New Zealand needs to better police passengers bringing multiple bags on board - especially clearly overweight and oversized wheelies.
Date
04.08.2017
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Chris Hogg
4.6
My original flight was cancelled. Air New Zealand went above and beyond to re-route me to get me home and as always the service was excellent. One problem. In the lounge, there was a specific announcement for Elite, Koru etc. to board the plane now. Upon trying to board I was told back of the queue - we are only boarding Business class . A little more co-ordination would make for an A+ trip.
Date
11.07.2017
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Robert Krause
3.6
service was ok, although it was a night flight service wasn`t the best.
Very good eco seats! the did look better than the business seats!
Date
29.03.2017
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Paolo Tofani
3.4
As always, it is a pleasure flying with Air New Zealand. Crew aboard always give you something more to make you feel special. Sadly there was no option for aboard WiFi during flying time. Still, a great experience.
Date
20.01.2017
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Fleur Pedersen
4.6
Friendly staff, quite efficient boarding. Clean tidy and comfortable plane. Lost one star this trip due to delay in flight.
Date
20.12.2016
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Celestyn Chmielewski
4.6
No negative review, a lot better than what I expected from Air New Zealand so very pleased with their service!
Date
25.06.2016
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Celestyn Chmielewski
4.6
My first time with Air New Zealand and their service was amazing, way above my expectation level! I would recommend them to my friends and families!
Date
25.06.2016
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MFH
4.6
Genuinely the best airline I've ever travelled with. Staff is so nice and helpful, both onboard and at the airport. Nice cabins, both on domestic and international flights. Truly a joy to fly with!
Date
20.05.2016
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Andrew
1.4
Original flight cancelled and it stuffed up my time in Auckland. Took earlier flight ato much inconvenience
Date
07.05.2016
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LUIS F AREVALO
4.4
Personally, it is the best airline I've flown. New plane, impeccable service, clean environment, wonderful staff
Date
09.02.2016
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David Sutherland
1.8
This flight was over an hour late departing,, it wasn't until we had actually boarded that they said there was an issue and the plane would be late departing. Plane was late arriving. .............................
Date
06.06.2015
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David Sutherland
1.2
Bed is very uncomfortable , flight crew are always in your face asking questions, must be the oldest average age flight crews in the airline industry,,, all they are interested in is getting you fed and in bed so they don't have to look after you.. Never again..
Date
06.06.2015
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Ken McDougall
2.8
Would have rated higher but ANZ had huge difficulty recognising straightforward vegetarian. Booked thru travel agent, tried to confirm this at least 3 times before flight, after first flight out when my partner got cardboard 'asian vegetarian' no eggs no dairy. On flight air hostess promised to change it for us for return flight, and get our details, then disappeared to another part of the airplane and we didn't see her until we got off. Rang ANZ several times, only way to finally fix it was to go to their office. Partly the Travel Agent's fault, but the airline wouldn't let us change the booking ourselves. Would have got much higher rating if it weren't for this.
Date
31.12.2014
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Anita
4.4
Seat 10a has extra legroom and has a good view that is slightly blocked by the engine.
Friendly and efficient service from the attendants and the Captain even apologized for the (brief) turbulence en-route.
Date
20.09.2014
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Ash Dando
4.8
My favourite airline - the staff always know how to be cheerful. Priority luggage nearly always comes off first.
Date
26.01.2014
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Josh Sampey
4.2
Better than any US domestic with safety videos that you actually watch. The food was a bit lacking compared to the Singapore air flight I had just taken.
Date
19.01.2014
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Tony Patrick
4
Premium economy are great for leg room but when the seats in front are leaning back it is very difficult to get out in front of other passengers when you are in the window seat.
Date
10.09.2013
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Peter Bieri
4.4
plane empty whole row for my self
Date
07.07.2013
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Sam Rawlings
4.4
Great Service, Great Airline, Good Food
Date
03.06.2013
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giovanni
3.8
sedile reclinabile rotto, fortunatamente change seat
Date
25.05.2013
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Rachelsaviationnz
4.8
Always my first choice for airline travel, love my national airline :)
Date
15.05.2013
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jake
3
good entertainment, food tasted very fake though.
Date
26.04.2013
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Grant Taylor
1.2
AIr NZ, promise so much, deliver little
Date
20.03.2013
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Bamert
3
Best ever safety briefing. Hobbits style :-)
Date
31.01.2013
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Daniel Breakspeare
4.4
Air New Zealand, top notch once again
Date
27.09.2012
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Steve John Wilson
3
Got an emergency exit row just by asking and they let me take my guitar as carry-on. Very impressed.
Date
04.08.2012
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Michael D Souter
4.2
Let down by the aircraft and the dreadful lounge and check in arrangements at SFO. But normally, I would give them 5 stars
Date
17.07.2012
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Kristina
5
This is the best airline company I've traveled with.
Date
11.07.2012
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Kenny K
4.2
The Works - movie selection is very basic and nothing interesting to watch
Date
27.11.2011
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Martin Roberts
3.6
Excellent food, onboard entertainement and sevice
Date
23.10.2011
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henv
1.4
5 Star Airline for sure


and the only airline that fly the whole way around the world

Auckland-Los Angles-London-Hong Kong- Auckland
Date
08.10.2011
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C N
4.8
5 star airline, good food, service and very comfy.
Date
02.10.2011
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Brock Little
4.6
IFE broken, might've been something wrong with air-conditioning. Nice food though, and good service by the cabin crew.
Date
03.04.2011
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Tim Wallace
4.4
Brilliant! really good seats and very friendly, welcoming crew
Date
19.03.2011
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Mike Fuller
2.6
Not bad, staff always friendly
Date
15.12.2010
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