Reviews American Airlines

Name: American Airlines
Rating: 2.8

2.8 from 9 reviews

Write a Review Ask a Question

Customer ratings

Seat comfort

Inflight entertainment

Cabin Staff service

Value for money

Food & Beverages

Overall rating: 2.8

Sort by

Rating

Tomas

4.4

The seats on the long haul planes are not great 2/5. they are very hard to recline. Great IFE Though #tetrisisamazing

Date: 05.01.2020

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Dmk90

3.6

Boarding was a breeze. Gate agent was awesome... FA was adorable! Only got cups of water... but short flight.

Date: 30.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Tomas

4.2

the seats on American Airlines are bad. when making your seat recline, it is very hard and very hard to sleep on their Dreamliner. The flight crew that I had where very friendly and very nice and kind. the food was good except the breakfast, it was not that good and not at all kid friendly

Date: 24.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Rossd25

3.4

Despite the relation AA gets for the delays and all that the first class is amazing. Food was good but not great and service was above great for American.

Date: 21.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Most reviewed airlines

View all airlines

Zesty314

2.2

Decent experience between MIA-HAV. Boarding was straight forward, cabin was clean and seating comfy for the short flight. Drink and bland snack served during fight.

Date: 14.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

jeremygentile

1.4

Truly awful. One of my worst flights. Surly inattentive crew, broken power, malfunctioning IFE and frigid cabin.

Date: 14.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Dmitri LaCour

1.8

American doesn't seem to understand the concept of customer service. Although I'm Executive Platinum and live in Dallas I will be leaving American next year after one too many bad experiences.

Date: 13.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

pvolifer

1.8

Like I said before, AA did everything to hold me and my family back on our first trip to the US with our crew

Date: 13.12.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

dhall22

I just continue to have horrible experiences with American in so many different ways. The new fun this time was that the flight was delayed 2.5 hours (for no clear reason - there were now weather issues anywhere on the plane's itinerary), the food was the worst plane food I've ever had, and they destroyed my luggage! I think I'd gladly pay at least $50 more to not fly American in the future.