Name: Lufthansa
Rating: 3.5

Anton

1

Unlike many other carriers who extended expiring miles LH continues to burn it - where and how am I supposed to travel when countries are closed, fleet is grounded and covid-19 is all around? Do you expect loyal customers after this all finishes? Fat chance!

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Cowleysam

4.4

Standard Lufty efficiency. A weather delay was handled very professionally, with updates and assistance for those passengers connecting in Frankfurt.

Date: 20.01.2020

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Rei_n_Sean

4.6

Special christmas dinner served on board with roast duck which was the best economy meal ever, de-icing was done on the taxi-way just before take-off.

Date: 10.01.2020

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Markey73

4.2

operated by sunexpress germany in full charter for a german tour operator. Due to the long- haul aircraft, the 4,5 h flight was very comfortable. Very good service including free drinks and a meal, which was very tasty. Perfectly on time!

Date: 04.01.2020

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gegounaris

1.2

Although on the web checkin I had choose the 10F seat, when I dropped off my checked luggage, the counter lady printed a new boarding pass putting me on a different seat, 11F, which was on an emergency row.

Date: 30.12.2019

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Marcoman179

3.8

Issues with catering. Sandwich handed out, but water was the only drink available. Still better than most european airlines when it comes to inflight service on short/medium haul.

Date: 26.12.2019

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Markey73

4.6

Operated by Eurowings A330 long-haul aircraft in full charter for a tour operator. Great service including free drinks and a warm meal. Due to the widebody aircraft, the flight was quite comfortable and 20 minutes ahead of schedule. That was a great flight!

Date: 21.12.2019

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Maharepa

3.8

Und wieder: das Inflightentertainment geht nicht oder nur mit vielen Unterbrechungen.
Z,B: Businessclass-Fluge LH 466 und LH 467 im November und Dezember 2019

Date: 17.12.2019

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Marc Nowak

1.2

Again a chaotic boarding procedure.
Don't the people of LH see how annoyed their guest feel? Treat them as guests again!

Date: 16.12.2019

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Thomas Wiedemann

5

There was a lovely crew, great Purser...Everything has been perfect. On time landing.
Quality Time!

Date: 13.12.2019

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Marc Nowak

1.4

25 minutus for checking in (followed by 30 minutes at the security check) ans a chaotic boarding procedure. Really bad for Lufthansa! The boarding took more than 40 minutes! Instead of boarding in groups related to the row, there are too many priority-groups blocking the aisle while boarding.

Date: 05.12.2019

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Marc Nowak

2.8

Too many priority groups are blocking the aisle while boarding. Why not giving the passengers priority who have to walk all the way through the plane to the back seats?

Date: 05.12.2019

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Leon

4.6

This Summer I flew with Lufthansa?s 5 Star ratet business Class. It?s definitely 5 Star Service, 5 Star Crew and 5 Star Meals but they really have to upgrade their Business Class Product. As I travel with my family the 2-2-2 layout was not a problem but as a single person I would be really annoyed with the big lag of privacy. I really look forward to the new business class in their upcoming 777x

Date: 23.11.2019

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IbraZub

3.6

Lufthansa is not as good as it looks saudia is actually better there is no partition between Economy and Premium Economy the Premium Economy were served juice right infront of Economy passenger eyes no cover and Economy passengers weren?t given a thing

Date: 19.11.2019

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skeleton

4.4

[Economy] The Economy seats in the LH A380 are quite uncomfortable. The crew is nice [as normal]. You get some metal cutlery for dinner but only plastic ones for breakfast. I made some special meal wishes in advance. This worked out very well. The meal had the same standard as the regular meals. It was OK.

Date: 12.11.2019

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kathii

3.8

I intended to use my tablet for work during the flight. Therefore I purchased ONBOARD WIFI the das before my travel.
Although ist was a very new aircraft they didnt offen WIFI on board. Cabin attendant was totally uninterrested on this issue and was no help at all.

Fortuneately Tmobile was Kind and reimbursed the paid Money to my CC

Date: 12.11.2019

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Marc Geuzinge

2.8

Not up to the usual LH standard. Service was lacklustre, crew curt and disinterested. Tea and Chocolate chip cookie served.

Date: 30.10.2019

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clocky

1.4

2 hour flight and all they can give you is a small pack of biscuits with 3 biscuits in it. It's like I'm flying some low cost airlines ffs.

Will fly Turkish Airlines from now on , there is absolutely no comparison.

Date: 18.10.2019

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Peter_Peet

1.6

sehr schlechtes boarding am O?hare,crew sehr unfreundlich, in-flight service sehr schlecht sehr unprofessionell, servieren essen im DUNKELN, Essen sehr schlecht, sehr schlechtes entertainment, sehr unbequeme Sitze, zu kleine blanketts, extrem kalt, grausamer flug !!! NIE WIEDER LUFTHANSA

Date: 18.10.2019

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StringFicelle

1.4

The service pf Ryanair wwith the price of Lufthansa

Travelling in Business with an entertainment device rebooting every 10 minutes, no menu with the inflight services, you just have the hostess asking as in Economy Chicken or Vegetarian. Just one type of red wine...

I usually flight with Ethiad which was full at the date. No comparison possible.

Date: 06.10.2019

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Fabiflies2010

4.6

I was really disappointed when the cabin crew told us that snacks and drinks w?ont be served because of less personal...

Date: 05.10.2019

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Muzi

1.4

Not worth to fly business class...
Not worth to be called a 5 Star Airline the service was really poor and only fast fast fast no personal items nothing.....

Date: 28.09.2019

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ThomasRS

2.8

Better markings at the gate would be appreciated.
It wasn?t clear which side eco and preferred boarding would be.
TAP / UA offer free WiFi to run the the airlines app for flight info.

Date: 19.09.2019

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Zoltan

1.4

For a taller man the economy seats are uncomfortble, there is not enough legroom for long haul flight. Food is also forgetable, and the flight crew completely disappeared around half way, and no drink was offered, except if I went to the kitchen to get one for myself. Before the last service, they realized and served some drink... Where is the five star service at Lufthansa?

Date: 15.09.2019

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Bigcitylawdog

3.8

Lufthansa crew and service was superior. The flight crew were also very attractive. Joined a new club on this flight and the most memorable.

Date: 14.09.2019

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MHfly

1.8

Our flight was delayed which caused us to miss our connecting flight.
We were delayed at the gate before departure and many people complained that they would miss their flight, but the crew couldn't inform us about anything. Once arrived at Frankfurt, Lufthansa gave out vouchers for a night at a nearby hotel. Getting those vouchers was tricky though because everyone was pointing in different directions.

Eventually we made it to our final destination but with a severe delay (which ruined some of our plans).

It seems as if Lufthansa can't figure out how connections work since there were dozens of people waiting to get rebooked at the airport. I really think that Lufthansa should rethink the amount of time they give people between their connecting flights.

Date: 29.08.2019

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Robbie Hampton

4.6

WiFi was very slow and connecting was very hard. Would probably not bother again on a Short Haul Service.

Date: 28.08.2019

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Milansky

1.2

Horrible smell throughout the entire flight. Also was doubled charged for luggage due to a system error. Never received a refund and they aren't taking responsibility.

Date: 24.08.2019

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martina

1.6

Ci hanno fatto imbarcare bagagli a mano in stiva ?scusandosi? del fatto che il volo era pieno per poi ritrovarci le cappelliere completamente VUOTE.
Non era la prima volta che succedeva e la prossima volta ci penseremo prima di volare ancora con loro

Date: 19.08.2019

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JourneyingwithJosiah

4.6

Kyiv to Frankfurt. A very nice and smooth flight. The crew were AMAZING. Serving drinks and food to passengers who were in the lavatory during the service. The Flynet wifi worked well, but didn't have a lot to offer. Overall a above average flight.

Date: 14.08.2019

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Tunay01

3.8

Das Boarding war angenehm und Punktlich. Die Crew ist immer sehr nett. Das Essen ist jedoch sehr wenig und nicht umbedingt fur eine 5-Sterne Airlines geeignet. Es gab kein Entertainment und das WLAN war sehr uberteuert.

Date: 11.08.2019

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Dragos

2

37g of biscuits, one glass of water and one cup of coffee for a 2 hours flight. The air transport is becoming worse and worse year by year.

Date: 07.08.2019

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NicolasQ

4.8

I have flown this airline for 20+ years and I have never been disappointed. For me the best airline there is.

Date: 07.08.2019

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Dragos

2

One hour delay, 37g of biscuits, one glass of water and one glass of tomato juice for a 2 hours flight. The air transport is becoming worse and worse year by year.

Date: 07.08.2019

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Kevin737

3.8

We were on a code share flight to Singapore via Frankfurt. Would have been nice and less stressful if we were seated nearer the front of the aircraft instead of 3 rows from the back, as we only had a short time to get to our connecting flight

Date: 11.07.2019

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Mars

4.6

Very good flight. The food was the best I had in economy class. The staff was very nice and helpful, always going around offering more drinks.

Date: 06.07.2019

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KacperMly

4.2

Great service provided by cabin crew. Flight was very pleasant and easly one of the best in my short flight history.

Date: 03.07.2019

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Eloy91120

1.6

Les bagages n'ont pas etes embarques sur le vol, il a fallu attendre 4 jours avant qu'ils soient livres

Date: 01.07.2019

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kgyula

2.4

Waiting for 50 minutes on the plane for departure with no information about the reason of the delay :-(

Date: 24.06.2019

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Charles Castleman

2.4

The airline's boarding and seat assignment process is probably the most controlled, aggravating experience to behold.

Date: 22.06.2019

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aleknowak

4

Good airline, however the cabins are typically on the warmer side. Good food and beverage service, however.

Date: 16.06.2019

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Mad79

4.6

In general very good.
Two shortcomings this time: Wrong Safety Card in seat pocket. 747-400 instead of 747-8. Crew replaced it on notification. Found a lone AAA battery in a carpet fold on the floor - handed it to the crew for disposal.

Date: 10.06.2019

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ThomasRS

2.8

I wonder why I pay extra money for business class if I don?t get that service at the luggage belt. So whose fault is it, BUD, or LH, or both?

Date: 26.05.2019

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Jeronimo Castro

3

This 'euro-business class' concept is a joke, I don't see much difference from having booked an economy seat, and having saved around 300 dollar. Long range business class may be worth it but any euro business is a joke, don't waste your money

Date: 17.05.2019

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Johannes Schick

1.2

Keine Allergen Informationen fur das in der Business Klasse servierte Essen. Ich konnte nichts davon essen.

Date: 28.04.2019

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Kiev1996

2.4

Wie oben erwahnt, ganz schlechte Temperatureinstellung. Windiger Kuhlschrank. Selbst die Stewardessen sprechen von Strickjacken

Date: 19.04.2019

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Robert Revet

4.2

Excellent flight. Friendly crew, good service and a nice entertainment program. I watched a new and very good performance of Tosca.
Premium-Economy is really great!

Date: 17.04.2019

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Garamvolgyi Gabor

4.6

The boarding of the plane was delayed 45 minutes and then we had to wait to take off because there was strong side wind and we had to stand in the queue with the plane.

Date: 12.04.2019

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Nyon

1.6

the CRJ900 are so narrow and LH force passengers to leave hand luggage at door. Upon arrival at destination, not all airports know how to handle and we have to wait 15mn in plane for hand-luggage to be taken out of cargo hold. All in all, we prefer the A220 or A320 !

Date: 25.03.2019

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Garamvolgyi Gabor

1.2

The plane started with 1 hour delay, this is kind of usual for the last flight to Budapest from FRA. The staff wasn't really shocked about it either.

Date: 22.03.2019

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Reviews Lufthansa