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Reviews Brussels Airport

3.3 from 99 reviews
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Overall rating
3.3
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Piotr
4.5
They seem to be stricter than most of the European airports (I guess after the attacks) - my laptop was constantly buzzing, haha. Generally though it wasn't bad. Plus for good free wi-fi.
Date
07.01.2020
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DIESEL
3.7
Un aeroport agreable et moderne. Nombreux magasins, cafes et prises courant. Un de mes preferes.
Date
08.08.2019
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arronk93
3.7
Busy season at the time of writing so the queue to get to the passport check was long. On the way back after landing at around 22:45, all of the self-check passport gates were closed which is annoying and slows down the processing of arrivals. More often than not, these self-check machines are closed which is pretty disappointing. Otherwise, a normal, uneventful experience.
Date
13.07.2019
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TuukkaV
3.7
The security check at the Schengen border control was very slow and only one line was in use even though there were long queues! Quite unorganized action!
Date
30.05.2019
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Hans_Bru
4.8
Very nice airport, easily accessible by Public Transport. Brussels Airlines lounge has recently been nominated as one of the best lounges in Europe, I don't disagree with the nomination at all (good food, good drink selection, nice views). Getting around airport is very easy
Date
30.05.2019
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FlyingDoggy
2
Worse airport ever. Absurde queue at the passport control, absirde procedure at the security checks. Pregnant women have not been allowed to skip the queue. Disgusting.
Date
08.05.2019
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Janis Eiduks
2.7
BRU bus for some reason was not electric this time, and on the way to terminal arrivals entrance made a tour around whole the terminal, including the far ends of both piers 9of caourse - time consuming)
Date
08.04.2019
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Runway25
4.7
A great airport! When you dont have a bag to check in it's the easiest airport I've been to. The new connector is amazing and great for relaxing. Altough the drink prices were a little high, which is to be expected after security, the small relaxing area which has a great view of the tarmac is a great place to stay when you have some time to kill!
Date
05.04.2019
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vasile00
2.2
You have to wait a lot of time for the baggage, and the distances in the airport from arrival gates are enormous.
Date
04.04.2019
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Hans_Bru
4.3
Very easy to reach by public transport (Bus or train are much more convenient than cars in Brussels)

The airport is the right size (not too big, not too small) and very easy to find your way around

Brussels Lounge in Pier A I find one of the better ones in the EU
Date
20.02.2019
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Ewout Van de Genachte
4.8
Baggage claim and getting through immigration/customs went very quick and smoothly. Modern, clean and welcoming airport.
Date
27.01.2019
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Przepodroze.pl
3
Diamond lounge is simply dirty. Seats are disguisting. Italian restaurant serving pizza is terrible. For over 18 euro I got burned pizza.
Date
14.11.2018
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David Mowbray
1.8
The airline neglected to load the luggage of about 100 passengers with no explanation. The result was anger, chaos, and disappointment are the airport in Accra
Date
10.11.2018
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Janis Eiduks
4
Information abaout exact check-in/baggage drop-off desk shall be given in advance. Otherwise people are crowding somwhere here making difficult passing-by and finally the line is chaotic.
Date
09.11.2018
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alexm
4.3
Big queue at the passport check. Only 2 stands active. We waited about 25 minutes to pass. Good terminal facilites.
Date
13.10.2018
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Runway25
2.3
My flight decked at the far end of Pier A :it's a good 20 minutes (by foot) before reaching the arrival hall - and, around 11.30 pm, absolutely everything is closed : no shop, no restaurant, no cafe, nothing.
Date
19.09.2018
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Ondrej Linhart
4.5
Amazing terminal A here at BRU, really big, nice, clean and modern. Had a very smooth and enjoyable transfer to my next flight home to Prague.
Date
29.08.2018
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Gio
2.2
The airport has a single huge terminal, so that long walks are guaranteed. On arrival, I found a member of the cleaning staff smoking in the toilets - abysmal. On the plus side, the immigration checks were very quick and I could head to my connecting flight. I would not recommend it though.
Date
20.04.2018
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Noemie Ivanov
2
My favorite airport in general so far. However during this particular trip the security check was very uncomfortable and the staff not well informed. I had to queue twice with a small child because of a baby water bottle! (the problem was escalated twice and as a result it was decided that we need to pass security screening twice). There was not even a space to dispose the water.
Food services - request for not refrigerated water seemed to be a rude question. Let's hope it was a one-off
Date
23.02.2018
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Thorkild
3.5
Brussels Airlines LOFT lounge completely full between 17:00 and 19:30. Many people ended up standing in the lounge. It is always this way in the late afternoon.
Date
11.10.2017
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pepek
2.2
Poor information signs, not forking luggage lockers, not working buttons in elevators, stinky and sticky toilets just after cleaning
Date
27.06.2017
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Muhammed Hamza Arslan
4.3
Great convenient airport to which you can reach very shortly with wide network of railways.
Professional stages of security, checkin and boarding.
Date
02.02.2017
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Jowell van den Biggelaar
4.3
Modern also a very good Airport, terminal facilities was good, WiFi is 1hour free, food and retail services was too expensive!
Date
22.01.2017
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Melisa Oz
3.2
Hard!I was placed in detention, my passport was a problem. Too time went.. I want buy there shop, I lost time..
Date
08.01.2017
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Jesse
2.5
Terrible airport! Used it manny times, but they never change. It took 40 minutes for the luggage to arrive.
At the train station there are far from enough ticket machines, and they are to complicated for foreign people. Had to que almost 30 minutes to get a ticket, and missed my train that only runs once per hour due to that.
The flights might be cheaper, but I'll avoid this airport in the future.
Date
08.01.2017
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Andras
1.7
Nobody knew where hotel transfers depart from, or gave false informations. Had no wifi at the bus station.
Date
12.11.2016
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Runway25
2.3
A very badly arranged airport. The Schengen flights arrive at pier A, which is very long with the exit at one end. If, like me tonight, you deplane at the far end (gate A74), you have more than one kilometer to walk to the end of the pier, then another long walk through the shops (who are closing anyway around 20.30) and the baggage area before arriving at the exit. Tiring. The arrival hall is dark, badly lighted and no too clean.
Date
10.11.2016
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Michael
3.2
Dirty and messy toilets, not working wifi, whole terminal for Schengen flights looks old and not really competitive with other European hubs. It needs a renovation, ASAP.
Date
05.09.2016
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Juraj Kovac
2.8
This airport deserves some leniency for overcoming a recent terrorist attack, but still has much to improve. A new screening checkpoint has been installed just outside the terminal, which seems to be for show, rather than an actual security measure. The terminal layout feels over-saturated by retail, at the same time not being great to navigate. All in all not a great experience.
Date
05.09.2016
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Daniel Wawryszewicz
4.3
Big international airport, a lot of facilities, nice security check, very good executive lounge. Lots of flights per day, terminal is long so keep in mind that you have to walk a bit ti get to your gate
Date
04.09.2016
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Daniel Wawryszewicz
4.5
Nice, big international airport. Smoking permitted inside, good food, quite expensive drinks but that's everywhere
Date
04.09.2016
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Lars van Dijk
4.3
Getting to the airport is very easy by train, you get dumped directly into the check-in area. Went trough security twice (anti-terrorism measures) both times this wen very fast and without problems. The main security is very professional and always happens fast due to multiple lanes. The airport is very clean, modern and has plenty of facilities. Lots of restaurants offer a nice view of the apron. Airside there is plenty of seating space.
Date
01.09.2016
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Cortens Michael
4.7
Fast security check and connection to the gates because of the new 'connector' building...

Check-in was fast. Good service.
Date
31.08.2016
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Andreas Pille
4.5
Great clean airport, long walk from terminal to baggage claim but if you arrive your bagage is already rolling up. So compesates everything.
Great acces with bus or train. Train stops under the airport.
Date
03.08.2016
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AviationEagle32
4.2
The terminal at Brussels Airport is very nice. Security is modern and well lit. Took 5-10 minutes to clear. Flight was from Pier B. Some work is being done to refurbish that area and so there was alot of scaffolding. Good facilities and plenty of them. Pier B is very long so can take some time. Very useful to do some planespotting. Seating at the very end of Pier B is very good for planespotting. Wifi was very good and reliable. Very happy with the facilities.
Date
21.07.2016
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Marc Lacoste
4.3
connection only, no transport, security or check-in for me.
clean, many connections within a human-sized terminal.
Date
18.06.2016
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Bert
4.5
Increased security measures require you to arrive at the airport earlier. Except for this, the airport is extremely easy to reach by train, bus, car, ..
Security is rather fast and takes around 10 minutes. There are quite a lot power outlets, though not all of them are in use. The connector building offers couches, while there are also relax chairs at the end of terminal A (around gate A69).

Water costs ?1. Water refills are free, and the staff of coffee bars will refill them without hesitation.
Free Wifi.
Date
20.05.2016
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MFH
3
The time after the terrorist attacks have been a little chaotic, but when it's business as usual it's a fairly easy airport to navigate. Fast track security is usually very fast, and Brussels Airlines lounge is comfortable, though can be VERY crowded in the afternoons when all the business-people are travelling. Easy access from the city with public transport.
Date
19.05.2016
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Piotr
1.5
Horrible! I never saw more unorganized airport. Terrorist attack happened few months ago and they still didnt recover. Noone knows anything, they lie about waiting time (3h waiting is not 20mins staff says), treat people like cattle.
Date
07.05.2016
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Bastiaan Franssen
4.8
Always been a very good airport. Though, after the terrorist strikes the airport was on high security levels and there were barely any people there. The airport is always very clean and tidy. Take some extra time to get from the check-in to the gates though. It's a bit of a walk, and there is no transportation available.
Date
27.04.2016
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martin hughes
3.5
I'm sure this is a great airport, but on the weekend of 31OCT, the place was absolutely heaving. Just about got through to the gate in time for the flight, despite arriving 2h + before the flight. No chance to use any facilities.
Date
05.11.2015
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Stijn Daniels
4.2
Getting to the airport is easy with the train, remember to take your trainticket because you need it to exit the station.
Immigration is OK, as long as you have a European passport. For other nationalties, there can be a loing wait.
Baggage claim can be faster.
Date
30.09.2015
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Ewoud
3.2
Relatively small airport for an airport of a capital. Check-in wasn't bad nor stunning. You'll get through the security check in no time, Shops looked good. I saw no lounges. but that could just be me.
Date
17.08.2015
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Ansis Bernards
4.2
The terminal seams new and spacious. The unboarding and getting in terminal was fast and efficient. Airport lacks food and retail services and food is very expensive and not tasty at all. Wi-Fi accessible, but only for an hour. Baggage handling wasn't fast but okay. Regular train service to/from city.
Date
31.07.2015
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xav
3.5
All shops and restaurants close at 8 or 9, vending machines only accept coins,
Wifi requires filling up a big form.

the terminal is a long tube - so gates are quite far from each other (but if you are lucky they are very close)
Date
22.06.2015
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Dan
2.8
Good airport. Not enough shops (too many duty free, lacks other kinds of shops).
Security check has improved very much after the renovation! No more going down and upstairs needed, just all in one level straight to the gate. Looks modern and there are no huge queues anymore. Way to go!
To improve: Parking is still super expensive, as well as coming by train. If you take the train from a station located just 2km away the ticket price is half! More shops missing, too many duty frees.
Date
13.05.2015
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Nicolas
4.2
What can I say about this airport. It is one of the most well organized airports in the world. Clean, bright and so many option to spend your time there. Many restaurants, shops. The only thing that I didnt like so much was the luggage claim that is smaller area.
Date
12.05.2015
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Tom
1.8
Unpleasant and unprofessional airport.
Security fast track was closed and only one lane was open. Information staff was not pro active and available, as they were chatting with each other. All this caused a queue of more then 15 minutes.
There is a lot to improve at this airport and it does not compete to other major airports.
Date
27.04.2015
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Mihailo ??? Ste
3.7
Huge airport, no wifi, getting to is quite expencive. Food and beverages are pricey too. It's relly clean and well organised, train station is located just under the airport which is a huge plus. Has all the characteristics of a major hub.
Date
04.04.2015
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Mappero
3.7
Traffic on the way to the airport from north direction is a pain. Trains Antwerp to BRU airport are often late or cancel.
But the airport itself it is clean and spacious. Little to less signs of directions...
Date
21.03.2015
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