Reviews Copenhagen Airport

Reviews Copenhagen Airport

3.8 from 133 reviews
Customer ratings
Terminal signs & directions
Terminal cleanliness
Airport staff
Queuing times
Food & beverages
Airport Wifi service
Overall rating
3.8
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Rating
Danish_Viking
1.3
Very expensive. Not enough seats for all the travelers. There are only a few. More seats only at the store where you have to buy something to seat.
There are only a few charging ports for the mobile between shops and in front of toilet's, so you have to sit on the ground.
Really bad in eyes.
Date
30.09.2019
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Nolan Tianco
4.7
Friendliest people in security, immigration, great selection for shops and food. Most people working at the airport were very professional. Easy connection from the city via the train.
Date
23.09.2019
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ThomasRS
3.3
As most of the time the security check (SC) stinks. Unfriendly, bossy etc.
Some of the friendliest SC personal I have experienced was this year at IAD and SYR, just within the last four weeks and two days ago.
Date
19.09.2019
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bikbokken
2.7
Very poor Immigration and Baggage claim. It took us 2 hours to get trough the airport, and we nearly missed our train.
Date
07.09.2019
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RiceFlyer
4.3
Getting to the airport was easy due to the metro. Check-in was a bit chaotic but that is mainly due to SAS self service.
The terminal was very clean and there was plenty to do.
Date
02.08.2019
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Runway25
4.8
Kopenhagen Airport is a nice and quick airport. When flying with Lufthansa you can fast track to check in your bagage, security is nice and swift, a lot better than other airports. Wifi is pretty fast, altough there aren't that many big windows to take pictures out of.
Did not visit the lounge.
Date
18.07.2019
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Erika Larsen
2.2
Desk only opens 2 hours before flight, no bag drop option for those of us who have already checked in. Delayed by non checked in passengers and had no time to relax and/or shop at the airport.
Date
04.07.2019
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Karthik Khosla
1.8
small airport and you cant do much if you dont have a visa to leave during a layover. barely few shops post immigration and the lounge is very expensive and only available for a limited time. try to avoid copenhagen for long layovers. you can see planes from mostly everywhere
Date
26.06.2019
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Hans_Bru
4.5
One of my favorite airports in the EU to change planes, convenient connections, easy to get around, not too big or too confusing like Frankfurt.
Sadly, the immigration service didn't bother to open the eGates. They did so after I got through (around 07h15) , while there were already massive lines waiting to cross the border and get to their connections.
Date
23.04.2019
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Marcell Toth
2.5
The main parts of the terminals are quite good, charging points, lounges, cafes, variety of restaurants are there. But the F gates...terrible: limited chairs, one shop, and is 20 minutes walk (through some big buildings, which are under construction) from the center of the terminal.
Date
01.04.2019
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fastforward
2
In general a very expensive airport. If you don't / can't use lounges, there's not much places just to sit and wait for your flight without paying for something (drinks or foods)
Date
24.02.2019
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Hans_Bru
4.7
Very pleasant airport, nice SAS lounge. Size-wise perfect, easy to find your way, wooden floors give it a nice atmosphere
Date
20.02.2019
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Zac
4.5
Fantastic airport with excellent and friendly staff from check in staff, though to security, customs and immigration. Very clean airport and open. One of the best I've ever been after Changi SIN.
Date
06.02.2019
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Nurdin Mohamed
4.5
I only made a quick transfer at the airport. As the flight was delayed the airport made it possible for the aircraft to park close to our connecting flight so that's why the overall score is high although I didn't spend much time there.
Date
03.02.2019
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Nurdin Mohamed
4
Only transit but as our flight was delayed, the connecting flight was parked close to our gate so we could quickly change aircraft.
Date
03.02.2019
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primelegionaries
4.7
Amazing airport, every possible way of getting to the airport, bus, train, coaches, taxi. Many facilities including viewing platforms.
Date
14.01.2019
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ErikBuiten
3.8
Long distance between gates which may be bothersome for some, but not me. Fairly great view of the planes taking off or landning, but the distance between the terminal and the runway is too far for it to be entertaining. Good selection of restaurants and shops make it possible to kill a maximum of 4 hours in connection time.
Date
06.10.2018
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Runway25
4.3
They have managed to lenghten again the distance from the main terminal to the F-gates, by making the temporary passage still more sinous (May 2018) - those works in progress do progress very slowly !
Date
18.05.2018
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Sorenle
2.8
Barely any seats at all to sit on whilst waiting for your flight at the gate. There were 24 seats in total for all the passengers waiting for their A320 to arrive.

The airport has a nice runway layout though for departures to the south since the end of rwy 22R is south of the terminals, and therefore barely any taxiing at all.
Date
03.05.2018
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Leonardo Miodrag
4.8
Always good experience on airport. I forgot my ID but they made a personal call and I got it back in minutes.
Date
08.04.2018
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titan3lla
2.8
Gigantic airport with great facilities but our gate F4 was really really far out! Nothing nearby at all, felt like going to the wrong direction.
Felt like there are not enough seats that are not any restaurant's seats.
Date
12.03.2018
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Tango.Echo
4.7
(Lufthansa, Terminal C)
Copenhagens Terminal 3 is a clean and well signposted terminal. At the moment huge parts are under maintenance/modification so the terminal can not be used in its full size. The WiFI was apparently not working that evening so I am not able to say something about the surf speed. From arriving at CPH to departing CPH by train it took me around 10 minutes (I was just traveling with hand baggage)
Date
18.02.2018
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Philzy
4.5
Loved this airport, easy access via automated rail from the city every 10-20 min. Check in was easy, security easy with priority, and LOTs of shopping and huge duty free. Check out the bakery by the entry to International gates, amazing.
Date
07.11.2017
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Simon
4.7
Copenhagen is an amazing airport, has everything, efficint and fast. Never had a problem. 10/10 would fly here again
Date
20.10.2017
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bske01
2.7
Worse baggage claim in the world even has LCD screens telling you need to wait every time for 30 mins. After already walking some distance and time.
Date
20.09.2017
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Stephen Wright
4.7
This is quite a big airport and involved a bit of a walk to the train station, there are two so make sure you go to the last one to the left if you want to get to the city centreat the north side. Also there are no ticket offices, just a machine that requires coins or a card. I used my visa as it does not take notes. So from landing to the city centre took me about 45 minutes. Not bad at all.
Date
11.09.2017
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albertow
3
So big. We had to walk from the door to remove the luggage, I calculate that two or three kilometers
Date
02.09.2017
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Antlucl
4.2
Copenhagen Kastrup is the airport I've connected most flights in, and I don't enjoy it that much. Usually it's between a domestic danish flight and an international flight to Stockholm or the opposite way around. When one of the planes get delayed, I usually have to run to be able to get to the other plane on time. It feels a bit as a shopping mall when trying to connect, cause the only thing between the two diffrent sections of the airport is shops, annoying shops. Now I shouldn't blame the shops for existing, when I have a longer connection time their nice to look in. WiFi is free, which is very nice. Food and retail services are completely fine, but as I described before I sometimes hate them.
Date
22.07.2017
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Henrik Rasmussen
4
Copenhagen Airport is generally a very good airport, easy to get around, good facilities, clean, and professional.

Even though the airport advertises with Wi-Fi and the Wi-Fi is selectable, in practice it dosn't work (haven't done for over a year now). If at all you are able to connect to the Wi-Fi, there is no connection to the Internet.
Date
16.07.2017
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Terry Ramsell
4.5
Fantastic disability assistance on transfer. Wheelchairs and mobile elevators waiting and very pleasant and helpful staff.
Wonderful.
Date
25.06.2017
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Ville Grandin
2.8
Flying SAS. Bad gate seating space and dirty toilets at gate D4. Great food options. Could not get wifi to work.
Date
06.06.2017
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Vincent OR
4
Had a short early morning layover so I didn't get to see much of the airport, but from what i saw it was great. Loads of shops and plenty of places to eat.
Date
03.06.2017
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Bjarne Holmgaard Jensen
1.7
This airport is well known for good shopping and dining high to airport prices But the standard of cleaning is horrible. It is clear for everyone that only the absolutely neccesary cleaning is standard for this airport manangement. But it is NOT enough.
Date
12.05.2017
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Almante Atkociut
1.7
Not many places to sit. Gates at weird places. Very few flight information counters that are difficult to see because of being so high up. And just one place to buy postcards - really? I just didn't like the feel of this airport. The wifi is ok once you find out how to turn it on.
Date
04.03.2017
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Robert Brooks
4.7
Only one boarder post was open to deal with the arrivals from our flight, which was a bit of a pain, queuing about 20mins to get through there. Departures went a lot better, security was fast, and rest of the airport experience was very favourable.
Date
12.02.2017
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Zac
4.5
Wonderful Airport, very clean and pleasant.Staff extremely polite and just great airport to travel to.
Date
09.12.2016
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Anastasia
4.3
It's big and very busy airport. The wi-fi connection was very slow and hard to connect to. The place is great, but the first time you're there you might need help to navigate in which way you should go.
Date
12.11.2016
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Anastasia
4.7
It's big and very busy airport. There was a big waiting line for security check, but the staff was very nice. They would hand you plastic bags for your liquids if you don't have one. The terminal facilities were great. Overall great experience.
Date
12.11.2016
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Philzy
4.5
I love this airport, efficient security, helpful people and plenty of places to shop. Trains to and from the city and even over to Sweden to Malmo. Only downside is that the SAS lounge is WAAAYYY over capacity
Date
29.08.2016
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Bengt Fahlander
2.8
Gate C5 is a remote gate with bus to the airplane. No seats aviable at the departure gate. Otherwise Copenhagen Airport is ok
Date
21.08.2016
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Jakob Ek Jensen
4.3
Love the Airport but not so many Spotting facilities but there are some Windows. Nice food and supplies services.
Date
13.08.2016
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KCI
4.5
Probably my favorite airport in Europe, with a both cosy and stylish atmosphere. The food options are truly fantastic and wifi works very well.
Date
07.08.2016
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Ottobono Manfredi
3
Copenhagen Airport looks beautiful, modern and cozy, and is well connected to the city.

However there is still a lot of space for improvements:
- There are very few seats, despite a lot of empty space, so in the holiday season you often see people camping on the ground everywhere.
I asked bout this, and I was told that seats are not installed not due to lack of space, but not to mess with the nordic design of the airport. Form of function at an airport is quite silly.
- The WiFi is just crappy. At least they improved it so that you don't need a Danish mobile number anymore to access it.
- The StarAlliance lounge is spacious but the food options are really way too limited.
- The arrival area is quite disorganized. There is only one main fenced lane just out of customs and is often crowded as people (together with prams and luggages etc.) stop to cheer and hug as they can's wait to get to the open area at the end.
Date
16.07.2016
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Bruno
4.3
Great airport, I love the wooden floors in some areas and the facilities are well designed and cleaned. I got a bit lost going to my gate but it was probably my fault the train got delayed (outside of the airport) and I was already stressed to get to my gate in time.
Date
04.07.2016
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Rahul Waslekar
4.7
Easy to go to and from with the train, especially if you're going to Sweden from there. Moreover, be ahead of time if flying in the afternoon as it's a very busy airport
Date
03.07.2016
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Casey
3.8
The airport was very big, and In my opinion should be like Heathrow or Charles De Gaulle, instead of having different areas like Gate A, B, C, divide the terminal into T1, 2, 3 etc
Date
05.06.2016
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PIOTR MAKOWKA
2.2
the airport and Terminal 2 are totally outdated, like from the 80's , service okey, but there are much better airports, even in Europe
Date
03.06.2016
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MFH
4.2
Very often transit through here. Decent airport with enough shops to give you something to do while you're waiting. Easy to navigate, enough signing. SAS lounge is a little bit on the small side, but it's enough for a transit. Some of the gate areas are a little small, and not a lot of seating.
Date
19.05.2016
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Johannes
4.2
Absolutely perfect, super comfortable, great design (note the wooden floor all over the airport), simple layout, great food and shopping, nice approach btw. ... my personal No1 most favourite airport.
Date
15.05.2016
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Lababedi
4.2
One of the best airports for transits in Europe. Comfortable, easy to get around and with really good restaurants.
Date
29.03.2016
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