Reviews Air China

Name: Air China
Rating: 2.9

2.9 from 47 reviews

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Overall rating: 2.9

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Lookee

4.8

Way above my expectations. Excellent cabin crew, posh british pilots, tasty warm meal, interior and in-flight entertainment little outdated on the A 330-200, but nevertheless a fantastic experience. Absolutely wonderful.

Date: 17.03.2013

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Claudio Operti

4.8

Was first long flight in Business class on Air China. Outstanding service, even better than Lufthansa - my reference.

Date: 06.06.2017

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Vetle

4.8

Kind stewarts, relaxed flight, good quality

Date: 11.04.2013

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Miska Dombroski

4.6

This was my first ever experience with Air China they had a sale on business class and i decide to give them a shot... the service is great although there seemed to be a language barrier with 2 of the staff seats were very comfy and although slightly confusing at first the inflight video and audio on demand has plenty to keep you entertained i went for a walk through economy and it looked quite good too

Date: 22.10.2015

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Christian

4.6

Service and food are very good. The In-Flight entertainment was very oldschool but I don't take stars for this because I never use it. Business Class is about sleeping :)

Date: 01.04.2016

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john clayton

4.4

Looked like a brand new plane, very comfortable and with very good leg room.
Only downside is the fold down TV screens which are small and no sound.

But it is only a short flight, departed ahead of schedule and arrived PEK early.

Date: 15.08.2015

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Roman Gorodeckij

4.4

Best ever airline I've used. During 15h flight I've had two meals. During 1h flight I had one meal. All drinks are free. Sits are comfy, there's TV with movies in there. What else do you need?!

Date: 18.02.2017

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Frank Fuchs

4.2

Had a full dinner on the 2 hour domestic flight with good quality. Seat L is window even on a narrowbody. Which is a logical system, once you think about it, but unusual.

Date: 25.02.2012

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Aleksei Ibragimov

4.2

Chinese food, no other choise. But aircraft and cabin service was pretty good.

Date: 22.11.2013

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Rossi

Freundliches Personal, bei Transfers ist man jedoch alleine gelassen

Date: 08.04.2012

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Adrian Neubert

3.8

Why I like Air China?
I always get a seat at exit row. Always!
And if I ask friendly, I always get a beer from the business class.

Date: 12.04.2017

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Jules Koch

3.8

One of the best airlines in the world !

Date: 03.05.2012

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Frank Fuchs

3.8

full meal on the short flight, everything else also ok.

Date: 18.05.2012

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todorovam

3.8

Crew was not very friendly and the there wasn't a big choice of movies. However, the tickets are cheap and plane departed on time.

Date: 11.01.2019

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Tomas

3.6

as always CHINGLISH - very difficult to understand what stewardess is announcing...
flight entertainment switched off 30 minutes (!) before landing.... stupid

Date: 10.12.2015

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Claire Disney

3.4

Feels slightly more towards the budget airline category, also rarely set off on time, but overall decent service and quality

Date: 12.07.2013

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carlo97

3.2

The crew was very good because they let me visit the cockpit after landing and give me a magnet as gift

Date: 10.09.2017

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Frank

3.2

Decent service and so-so cabin food...

Date: 19.05.2013

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Tomas

3.2

Boarding this time was long, using the bus for remote plane. Crew is typical Chinese - helpful nice but difficult to understand their Chinglish language. Very poor selection of movies. Selection of music was only Chinese.

Date: 09.12.2015

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MESSIASTRAVEL

3.2

Boa opcao para ir para a Europa. Bom ingles dos comissarios de bordo, mas poderia haver pelo um falando portugues. Pelo menos na classe executiva nao tinha.

Date: 18.05.2018

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Tomas

3.2

Air China is the one of the best Chinese companies. Due to flight delay they did almost good job. Unfortunately they don't know to communicate, no information, you don't know what's going on, etc. The English of flight crew, OMG, sometimes you must have a strong sense if imagination what the stewardess want to say in their Chinglish.

Date: 30.04.2016

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Junta-Sieger 18.3.12

3.2

A lot of chinese passangers who don't obey the rules, they stand up during taxiing, are pushy and rude. Only 3 or 4 good international films in the in-flight entertainment, the rest consists of subtitled movies in Mandarin. Food is alright, seat allocation not really understandable (not giving out exit-row seats in spite of having Seq.-Nr. 001 and 002)

Date: 20.04.2015

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ORDBillW

Tray table was dirty, service was not so great, possibly due to a language barrier. food was okay, limited beverage service.

Date: 04.09.2018

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Matt

2.8

Worst multimedia system I ever used. Crashes all the time, including return flight in other aircraft. Movies mostly chinese. Just couple from USA and like one or two from Europe. Rest is fine.

Date: 26.10.2016

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Anamitra Ghatak

2.8

Very nice for the price. They treated with unlimited wine/beer and Chinese tea.

Date: 05.11.2013

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2.8

Saddly food was not really chinese. Wine/ beer. Entertaining avaialble turn control around to find movies. Inefficient system, as you can go back to recent search easily. Not touch screen. Not much variety.

Date: 09.09.2013

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Jan-Darius Reimann

2.8

Nice Service and kind all in all.

Date: 25.06.2013

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richardy

2.8

Cheap. That's good. Aside from that, possibly the only airline that has been consistently miserable in all sectors.

Date: 05.06.2018

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Nik L

2.4

Star Alliance painting from Melbourne to Beijing via Shanghai.

Date: 07.08.2011

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Andre Hermes

2.4

Service was normal. Seats way too small and very closely spaced.

Date: 08.03.2013

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Felix Rohrbach

2.2

over 10 hours delay, had to re-issue boarding ticket in last minute, totally overbooked flight

Date: 18.03.2013

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Andrew Hao

2.2

My seat's personal entertainment system was constantly not functioning well. The movie selection always got stuck or draggy. The map function was not available to me at all (the application was disabled by the crew.) While apparently the other passengers were using the same function without problems, one of the two flight attendants that I complaint to told me the function was always not available to passengers at the first half of the flight (which I knew was a total lie) and the other told me it is just like that, you better use whatever is available and not complain. After many complaints, another lady switched my seat to the exit row which was the silver linings.

I feel that most FAs were quite keen and willing to help though. My special meal order (low fat) was not fulfilled at breakfast. They spend a lot of time looking for it (to no avail) and offers me two entrees instead (a vegetarian and a regular western). The problem is (1) they could neither speak or understand most proper English so although they seemed nicer to non-Chinese/Asian-looking passengers, it was really hard to talk to them and (2) the airline sucked so badly that they could not help improve the impression much.

Date: 12.01.2017

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Cameron

2.2

Aircraft was old and noisy, looked like it hadn't been cleaned properly in some time. IFE had four channels but screen was at its brightest and still could barely see it. Control buttons for IFE had worn so couldn't tell which button did what. Food was ok, wouldn't go any further than that. Also the tray-table did not extend and the holder had snapped. On a positive note, the crew were very good. Not Star Alliance quality though.

Date: 12.03.2018

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Spabook.net

There is also WiFi on board but all mobile devices must be turned off all the way long. Then pls tell me, how could I use the WiFi?
Food was not bad, but not the best, crew was correct but not nice at all.
Onboard magazines in Chinese...
But the flights were in time that was good!

Date: 10.01.2016

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EBGflyer

Substandard food, poor communicating flight attendants, dirty plane and far from ideal fellow pax.

Date: 22.12.2013

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RON

1.8

Phone is not allowed to use during the whole flight. No entertainment at all! That was a 11 hours day time flight, and I could do noting and could not fell asleep either. What a poor airlines.

Date: 21.11.2016

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RON

1.8

My original flight was cancel by air China, but the did not provided me any compensate at all!

Phone is not allowed to use during all process.

Date: 21.11.2016

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Piotrek

1.6

The worst at StarAlliance so far. Unpolite Stewardes.

Date: 08.12.2013

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RON

1.6

Phone is not allowed to use during the whole flight. No entertainment at all! What a poor airlines. I chose it just because the price was cheap.

Date: 21.02.2017

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Jonas Tryggvason

1.6

One of the worst service and attitude from a Flight crew that I have seen in my lifetime.
Urgently need, training on customer service, politeness and proper human behavior.

Date: 19.12.2016

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Torben Kristensen

1.6

Extra flight to catch up with weather delay the day before

Date: 04.07.2011

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Nick Yang

1.6

Air China is definitely one of the worst airlines I've flown with. I would always try to avoid this airline whenever I can

Date: 19.05.2016

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Kelvin Wong

1.4

Worst experience ever, flight delayed as expected, no staffs at all upon arrival, had to run around the airport like crazy to seek for help, simply asked us to standby until we complaint heavily they rerouted us onto another air China flight to make a connection, then we had to run to custom and wait for an hour for our bag the next day. Upon return flight as we go through security, the crews were packing their wine beer drinks at the X ray machine which made everyone behind waited 30mins. Our first time on Air China and I swear never again

Date: 30.08.2016

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Piotr

1.4

This airline is a joke. They use buses to board wide-body jet, entertainment system is very slow. The only good thing about that airline is quite comfy chairs.

Date: 25.12.2018

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Peeter Christmas

1.4

Air China's staff did nothing to help me order a special meal on my connecting flight which was still 30 hours away. They repetedly said I need to do it online, even though I told them I had tried but there was an error every time. (That's why I talked to them in the first place). In order to make me stop trying, they lied and said they need at least 48 hours to order a special meal and that it's too late for it. This is not true ? 24-hour rule is stated on their website, and I showed them this. The woman just rolled her eyes!

Date: 31.12.2016

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skorn

1.4

Air China is cheap, but incredibly unreliable. Delays abound, and not being able to use personal electronics in air is a drag, even for short flights between China and Korea.

Date: 23.12.2015

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Fred

1.2

The worst airline I had met.
The crew is not at all professional.
The food is terrible et horrible. Neitehr coffee nor tea served on borad, the noodle is desgusting, no instant noodle offered if you are hungry, (one crew told me there are only 20 instant noodle on borad and if you take it, no more breakfast is offered)
Never take AIr China again!!!