Reviews Air France

Reviews Air France

3.3 from 147 reviews
Customer ratings
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Overall rating
3.3
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Rating
Alexandru Popovici
5
Sent lost luggage within the following 2 hours.
Date
13.12.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
CHC
5
Air France loung in satellite S4 of terminal E is a great improvement . It's bright as a sense of comfort and luxury and offers good hot food and macarons .
Date
28.12.2012
Seat comfort
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Hugo Hamon
4.8
The cabin crew really did the job. The catering might be improved for a First class.
Date
30.12.2013
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Giulio Chinnici
4.8
So it eas a spectacular flight eith a lot of movie... Fantastic! The meals are very good but the display was in onky french or english... After that flight i think that is the best airline that i visited
Date
16.10.2015
Seat comfort
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pingween
4.8
really good food, nice service
Date
26.12.2011
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Michael
4.8
I understand that to the Caribbean it is ok to send old planes in the top seat number configuration, but the interior should be renewed. IFE 10 years old with remotes on wire which makes noise as hell, slow system, the display heats as hell too. Seats are old, not very comfy.
Date
28.06.2016
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Noe
4.8
During this flight, we had an excellent cabin crew, friendly and helpful !
The food is improving on short European flights, we're served a really good wrap and a sandwich, with a drink (soft or alcooholic).
In general, the flight was pleasant, the seats comfortable and the service really good.
Date
20.08.2015
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boucault
4.8
avion arrive avec 15 minutes de retard. Depart prevue avec retard 6 minutes. Sommes en realite partis avec 5 minutes d'avance. Donc preparation de la cabine et boarding ultra rapides.
personnel courtois et avenant + sourire.
collation conforme a ce que fait AF sur ces vols: boisson + sandwiches. Juste cafe pour ma part, mais alcool servis sur rangee a cote. Repasse en boisson et sandwiches pour les passagers le desirant.
Annonces en francais, anglais et italien.
pas de penalisation pour la categorie in flight entertainment sur un vol CC/MC. Presse francaise et italienne en porte. Presse numerique prechargee en vol. C'est suffisant.
Date
13.01.2016
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antoine_rieuneau
4.6
Very efficient. Boarding and departure on time. Very nice and helpful air hostesses/ Stewarts. Good flight.
Date
10.05.2019
Seat comfort
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Nicolas Bontemps
4.6
Un vol tres agreable avec un personnel de cabine competent et multilingue ! La premiere fois que je voyage en Italie avec des PNC parlant couramment la langue !
Les nouvelles cabines MC sont tres correctes !
Petit bemol : le croissant etait tres sec, mais il ne faut pas trop en demander non plus !
Date
28.12.2015
Seat comfort
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Cabin Staff service
Value for money
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PetrosM
4.6
This is simply the best airline I have flown with. Very helpful crew, eager to help us with the baby. Offered the passenger next to us a different seat so we could have more space, also brought us an extra blanket and pillow for the baby, and even some toys!
In flight food was very nice. They gave us a sandwich and a soup in a small cute bottle.
A classy airline, even when flying on a budget.
Date
15.05.2019
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Maximilian Eiselt
4.6
Reliable airline. Good, well maintained fleet, very friendly and helpful crew. Try the Premium Economy, it's awesome!! Together with CDG and AMS (together with KLM) they have the two most powerful HUBs in Europe. Hardly recommended though!
Date
21.11.2014
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Tomasz Jarzynka
4.6
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Polecam te linie lotnicza.
Date
20.03.2015
Seat comfort
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Value for money
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Aryan
4.6
PNC tres accueillants, IFE present, tres bon repas.
Date
23.02.2012
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Value for money
Food & Beverages
Lukas Zawadzki
4.6
Never had a bad experience with them. I had one big delay in 2009, when the plane of my connecting flight got struck by a lightning. We had a delay of over 3 hours at CDG because of that. In this time, Air France organized a new crew and a new aircraft for us. They couldn?t take the original crew because they prepared a brand-new Embraer 190 for us and the original plane was an Embaer 145. The seats where still covered in foil. Awesome experience!
Date
21.02.2016
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Value for money
Food & Beverages
Loic
4.6
I love my national airline ! I 've flown with it for almost 60 times on different aircraft, B77W, 747, 318/19/20/21 , 330.

On my last long haul flight, i've been upgraded to Business class and the service was excellent. The new configuration of the long haul aircrafts is attractive and modern. The attention of the crew is top !
Date
12.11.2017
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Value for money
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Jesse De Jonghe
4.6
I fainted an hour before the landing, and the crew were so friendly and professional! They helped me out and i recovered, 10 minutes before the landing. Air France Crew are the best!
Date
26.02.2017
Seat comfort
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Value for money
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Alex_Bransby
4.6
Good airline with friendly staff and on time service. On board facilities are good, it looks nice and there is free food and drink on short-haul services
Date
08.01.2019
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Lucas Carsoux
4.6
Exellent airline, very attentioned cabin crew, and very communicative pilots
Date
27.04.2012
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CHC
4.6
Excellent flight with a very dedicated crew and good food. The lounge at CDg in terminal 4S is brilliant with a very good choice of food and a very nice modern design. Air farnce on long haul is really improving and I am looking forward to the new seats that will bring more confort and privacy.
Date
22.04.2014
Seat comfort
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Cabin Staff service
Value for money
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Alexandre
4.6
CDG-NTE - 06/15/18 - AF7730 - A319

Great Airline with very nice crew. We had on board one free of charge drink and snack. Leg room was awful as I am a tall man (190cm). Nice flying of the aircraft with pleasant announcements from the captain and at the end, a kissing landing !
Date
16.06.2018
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Cabin Staff service
Value for money
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Jack
4.6
Air France is a great airline, the service is complementary and kindhearted. The flight attendants are very friendly and are there to cater for all your needs during a flight.
Date
17.05.2013
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JermaineRavenberg
4.4
Very clean aircraft. The crew was friendly and welcoming. The leather seats have a good seating comfort, but an inch of extra legroom is very welcome, but legroom is not a dealbreaker for this short flight
Date
18.05.2019
Seat comfort
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Cabin Staff service
Value for money
Food & Beverages
Ernesto Imperato
4.4
Tutto positivo, fatta eccezione per il personale di bordo che non puo parlare soltanto francese.
Date
26.01.2014
Seat comfort
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Cabin Staff service
Value for money
Food & Beverages
Nicolas Simon
4.4
Toujours fidele a l'excellence en vol qu'elle represente, Air France me fait encore et toujours rever a chaque vol.
Date
04.04.2012
Seat comfort
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Cabin Staff service
Value for money
Food & Beverages
PetrosM
4.4
This is simply the best airline I have flown with. Very helpful crew, eager to help us with the baby. Offered the passenger next to us a different seat so we could have more space, also brought us an extra blanket and pillow for the baby, and even some toys!
In flight food was very nice. A classy airline, even when flying on a budget.
Date
15.05.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Jean-Francois
4.4
SPECIAL FLIGHT OPERATING A380 FOR 2 MONTHS BY AF TO LHR
Date
17.05.2013
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Cabin Staff service
Value for money
Food & Beverages
Paolo Fumagalli
4.4
Short haul experience with transit in CDG. It's a normal short haul service, there is no more any difference between main carrier and EZY/RYR but it's overall nice to arrive always on-time, with smiling crews and decent airplanes. In-flight services are becoming less and less mainline and more low-cost.
Date
26.03.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Croatia.TheMan
4.4
Really Nice Airline, with lot's of Routes, great cabin crew and seats. Very Enjoyable flights in Air France, every time. Almost always on-time.
Date
29.06.2016
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Value for money
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Kethu
4.4
Nice Europe Business Class, fancy food : not in huge quantity but enough for an afternoon flight.
Nice crew.
Date
19.03.2017
Seat comfort
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Value for money
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Nicolas_D
4.4
Legroom was good, flight crew was very nice. Food was tasty, with a choice of French or Chinese food (I took French!). IFE was excellent (tons of movies, games, live flight tracker, onboard camera) but it bugged and froze near the end.
Date
24.05.2018
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Value for money
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Folliot Christophe
4.4
I have change my place 2 times for family groups dispatch...
Date
26.04.2011
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Food & Beverages
Valentin C.
4.4
Great as usual ! More smiling crew would be great !
Date
16.02.2014
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Value for money
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Peter Bryngelsson
4.4
Good service and positive minded crew. Sandvwich and drinks was included in the flight fee.
Date
08.05.2012
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Marina Rastopina
4.4
Food was good, we were feed 3 times. Very nice, highly professional cabin crew.
Date
04.08.2012
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peuriere
4.4
Flight left and arrived late.
City shuttle bus missed: 50 extra minutes to wait.
Date
14.11.2010
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Romain49
4.4
Bonne experience de vol, personnel de bord tres sympa.
Service a bord : 2 sachets de biscuit aux pommes, servis avec une boisson chaude ou froide.
Date
13.01.2018
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Rei_n_Sean
4.4
Boarding was unorganized, they made passenger wait between the gate check and boarding bridge. Business class had nice food (foie gras patty was nice!), seats were long and comfortable although cushion fabric. Economy wasn?t bad either, food was quite good.
Date
16.02.2020
Seat comfort
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Value for money
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Mueller
4.4
All in all and despite some irregularities and lack of coherence Air France continues to be one of the best airlines in the world.
Very Punctualy. In the case of a major bug (big delays, missed connections, breakdown of aircraft, diversion......) Air France is one of the few that really takes care of stranded passengers.
Their fare policy is rather inconsistent, some times you pay scandalous prices (one-way economy in Europe), and you may pay 3 times less in throwing your return ticket away, sometimes got get remarkable deals (long-haul business). Yes and the food is still one of the best.
Date
22.10.2015
Seat comfort
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Value for money
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Marcos Nathan Gerges
4.4
Air France is simply one of the best airlines in the world, and the one I would like to be working for in the future!
Date
19.01.2013
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Value for money
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Natalia
4.4
Air France has a very friendly and helpful crue. Always smiling and ready to help. You can see they enjoy their job!
Date
07.08.2016
Seat comfort
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Cabin Staff service
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Food & Beverages
Fabien
4.4
80 flights with Air France in 2012 within Europe and I must say it is a great airline, sometimes not really well served at CDG by Aeroport de Paris!
Date
12.01.2013
Seat comfort
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Cabin Staff service
Value for money
Food & Beverages
Dariusz
4.2
Very poor meal was served - only sandwitch and drink.
Date
17.01.2012
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Cabin Staff service
Value for money
Food & Beverages
VLMan
4.2
Very good flight with great times, reaches destination on same day, so ideal for next day business trips. The Service on the plane as well as the entertainment is above average. The Boarding at CDG was a bit funny with a lot of waits, wait for the lane to open, then go down and wait for the tunnel, then wait inside the tunnel before boarding the aircraft, and then finally in. However there was no delay in departure, as it took off on time. The flight was smooth and arrival on time as well.
Date
16.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Mason
4.2
There was a fight on-board between two French men and the staff were very calm and handled it very well. The staff were generally nice however the toilets were not too clean and my friends TV / Entertainment system broke and no staff seemed to care
Date
03.04.2015
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Maximilian Eiselt
4.2
The Air France 'Best' Business Class is just outstanding! They offer 1-2-1 seating making an easy aisle access for each pax. Needless to say that catering is of high value to them for being a french company. Champagne is very good! The IFE doesn't leave any demands unsatisfied. Overall a very spoiling experience that I can only recommend to everyone else!
Date
22.01.2019
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uxgb
4.2
Surprisingly this flight was really not that bad. Crew was not as arrogant as usual, plane was comfortable and the wine they serve is quite nice for economy. Food inedible but that's kind of normal/expected on these short flights (on any airline). D
Delay was also less than usual - so overall pretty happy especially considering the competitive ticket price.
Date
07.10.2018
Seat comfort
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Value for money
Food & Beverages
boucault
4.2
Personnel au sol comme en vol tres souriant et avenant.
CC tres agreble. A pris des photos de ma fille et nous a permis entrer dans cockpit (avec accord pnt tout aussi gentils).
Bonne prestation.
Collation dans la norme avec viennoiserie qui meriterai d'etre rechauffee. Le croissant ou pain au chocolat froid ... pas terrible.
entertainment en vol ... presse a dispo en passerelle (en realite juste avant) et par l'appli AF ... Sur un vol si court, cela est suffisant et non penalisant pour la compagnie je trouve
Date
11.01.2016
Seat comfort
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Value for money
Food & Beverages
Yves
4.2
Panama Staff doesn't speak french and had no idea of the connecting boarding gate change , when you have 50 minutes to connect and knowing the Copa Ponctuality concept it'S not a good help . The connecting flight display is udefull if you update it
Date
03.07.2017
Seat comfort
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Food & Beverages
Pavel Jiranek
4.2
One cup of drink OK but two cups - big problem in AF flight. Shame!
Date
29.07.2013
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
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