Reviews Alitalia

Name: Alitalia
Rating: 3.1

3.1 from 57 reviews

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Overall rating: 3.1

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Francesca

4.6

Hostess molto gentili e disponibili, cibo buono e partenza in orario! Volero sicuramente di nuovo con Alitalia

Date: 22.02.2016

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Alberto

4.6

Good confort and on borad staff

Date: 27.10.2013

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Simone Rizzi

4.6

Good Airline. 20 out of 100, on late. The aircrafts' interiors are not very perfect. The entertainment is good. The cabin crew is very kind and available to help you .
The Alitalia staff is 100 % adviceable.

Date: 28.04.2015

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Simon Bayntun

4.6

Flight was delayed but the airline ensured our connection was made.

Date: 19.01.2012

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Giulio Chinnici

4.6

Excellent airline I use Alitalia every month and is spettacular.... on board seats and windows uasually/always are clean and when you are over clouds... stewart and hostess give some biscuits or salats with some tea or water or other gas drink.. toilets are always clean and cabin crew always kind.

Date: 12.11.2015

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MaxBe

4.4

Unfortunately on this flight I didn't have the newest plane. But Alitalia is improving so badly its costumer experience.

Date: 16.01.2017

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MaxBe

4.4

Top quality flight: finally got the newest version of B777 with wifi and latest IFE generation (Panasonic EX3). Cabin crew was fantastic, extremely attentive and efficient. One of my best flights ever.

Date: 16.01.2017

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Maxim Minkov

4.4

The flight from Milan Linate to Pescara is a treat. Small aircraft with comfortable seats and a kind and friendly crew.

Date: 10.06.2018

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Croc

4.4

Satisfied of alitalia product, last flight we took off about 25 min late from fco and we arrived only 5 after the schedule time in bari, the staff was kind.

Date: 10.05.2018

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peuriere

4.4

Good leg room.
Video not working.

Date: 14.11.2010

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Dario Mattiello

4.4

Fantastic nice crew with a professional lady Captain. Purser and In-charge of Economy FA were astonishing. Friendly and kind at any time. Some passengers were served (on their request) double sandwich and double beverage with no restraint. Pitch could be improved with new seats (actual are older versions that have huge seat pockets that utilize a lot of space) and toilets definitely are ready for an update (still the original ones). Flight announcementes in 3 languages (Ita, Spa and Eng).

Date: 05.01.2016

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Mark Ludwig Milano

4.4

Despite is an expensive airline, it offers a very good range of services and in-flight services. smooth landing guaranteed.

Date: 08.07.2017

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CHC

4.2

Very surprised by the quality on Alitalia Long Haul in Business class. it's very different from the average experience that you have on European flights. The crew , espacially the chief purser was excellent and the food was what you expect from a country like Italy. the full flat leather seats are very comfortable and the IFE is large with a good quality.

Date: 22.04.2014

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Yang Bai

4.2

Very good flying skills, minor turbulence, very soft touch-down. But only thing that was not perfect was the cabin crew didn't smile at all...it made me feel I owe them some money!

Date: 09.09.2016

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Fabio Lombardini

4.2

The plane's interior is old, but is shortly due for an overhaul. The highlight of the flight was the crew, friendly and service with a smile.

Date: 12.12.2015

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Morgan Dye

4.2

Pretty good from what i can recall.

Date: 24.07.2011

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Serpent

4.2

I had never flown Alitalia and actually deliberately chose it to get a chance before it's too late. I really liked the airline and I hope they'll survive. Great crew. very nice design, a great selection of drinks (red orange! wine!), nice snacks on short flights. It's a shame that nowadays they only offer proper meals on the longest flights to/from Russia (Catania and Palermo). I didn't exactly like the sandwich I got but it was ok.
The main downside for me was that I couldn't check in online for my codeshared flight operated by Aeroflot.

Date: 17.10.2017

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Rossi

4.2

heavily delayed, about two hours - no information from airport handling company, no staff from Alitalia available. Later supplied some snacks and drinks. were not willing nor able to hand out written documentation of passenger rights

Date: 03.10.2016

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David

4.2

changed flight without any surcharge, great Alitalia!

Date: 15.09.2011

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Dario Mattiello

4.2

Alitalia offers a complimentary snack on EU flights. A pity that they suffer from terrible FCO Handling and facilities, such as lack of boarding bridges that imply bus boarding on most EU flights. Plane clean and flight crew professional and cozy.

Date: 30.12.2015

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XYZ

3.8

Nice interior, nice little snacks (especially after the bad offers at FCO), but regularly unmotivated staff.

Date: 07.06.2018

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Dario Mattiello

3.8

Alitalia now offers a free snack and double beverage service (including wines and beers) plus refreshing towel in Economy on all EU flights above 2 hrs. No inflight entertainment (all demonstrations are made personally). Professional crew.

Date: 30.12.2015

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Sergio

3.6

If there's not any problem, Alitalia works well and on-time. But at the slightest problem, it's total chaos. By the way, I've used this airline many times and on average I am satisfied. I would recommend anyone to travel with them (but keeping finger crossed).

Date: 02.01.2018

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Gio

3.4

Very impressed with Alitalia CityLiner on the LIN-LCY route. Courteus staff, free drink and snack onboard, fast boarding, on time departure, smooth landing and on time arrival. The price was really cheap,too, probably because of the crisis they are facing. Reccommended

Date: 04.10.2017

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Stefano

3.4

A imbarco completo ho potuto cambiare posto grazie alla gentilezza di un'assistente di volo, durante il viaggio l'offerta di bevande e limitata a caffe, acqua, cola e succo d'arancia, mentre da mangiare ci sono solo delle confezioni di biscotti o delle patatine di mais. Non c'e connessione wi-fi

Date: 05.11.2015

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Piotr

3.2

We were given the sandwiches - when I look at the ingredients I couldn't believe my eyes how much chemistry was inside it!

Date: 21.12.2015

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Lukas

3.2

New and nice designed plane, but unorganised boarding (only one person at the desk, what made the delay) and poor, free of charge inflight service (only water).

Date: 08.07.2017

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Yves Zunsheim

3.2

B-777 : normal Business cabin - unfortunately not full flat bed

Date: 14.06.2012

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INDIEFLYER

MY FIRST FLIGHT WITH ALITALIA IS GREAT BUT THE CREW CAN NOT COMMUNICATE PROPERLY TO PASSENGERS ,BUT AT ALL .THE FLIGHT IS WELL.

Date: 11.01.2018

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THEODOROS TSOUFLIDIS

Flight delays, mishandled luggages, difficult to manage your booking via internet, cabins not cleaned. However, the ground stuff and the flight attendants are very kind and aeger to help you.

Date: 29.09.2013

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Simina Sav

Boarding was fine and fast. Really comfortable seats on the A319, which were recently changed. Clean airplanes. Crew could smile a bit more, on both flights they seemed rather mad. In-flight service and food was almost nonexistent. On our morning flight we received a tiny pastry and on our evening flight we received a small, cold sandwich. Not worth the money in my opinion.

Date: 11.03.2016

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roby

2.8

Pessima organizzazione!! X colpa di una hostess ho perso una coincidenza.e venuta a prendere le persone in transito e mi ha fatto aspettare dicendo che poi m avrebbe accompagnato lei al gate.,dopo 10 min mi ha detto di andarci da sola di corsa!

Date: 03.12.2012

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Thanos Siopoudis

2.6

Overbooked Flight, 2 persons were left behind even though we were at the airport 1 hour and 10 minutes early, with tickets booked since September!

Date: 14.03.2011

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Zoltan Magyarics

2.6

No web-check at many(!) Alitalia destinations, long check-in queues expected - like a time machine back to the nineties when people had to queue for check-in. Time machine by Alitalia!

Date: 25.07.2016

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Giampaolo

2.6

Business class is poor, not much distance from one chair and the one in front, service is very poor and food... Well served as in a fast food and tasteless. No inflight entertainment not a map that shows were we are...

Date: 28.08.2015

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Ben FN

2.6

Alitalia with it's known pros and cons.

Date: 12.08.2011

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roby

2.4

Perso il bagaglio su un volo diretto!!

Date: 06.12.2011

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Toni Santagada

2.4

Fa quello che puo, con tutte le inefficienze forse dovute un management che non e all'altezza del nome storico della compagnia aerea. Sui voli da e per Algeri, il personale si ostina a fare annunci, oltre che in italiano, in lingua inglese. E sono pochi gli algerini che capiscono.

Date: 18.07.2014

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Giampaolo

2.4

All in all thee is not a big difference between business class and economy from any point of view except the comfort of the seats. Boarding with kids economy all together...service is approximated but the staff very friendly among them.... It doesn't care with the passengers... Perhaps one day Alitalia will be a proper airline

Date: 12.09.2015

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Yana Bortnik

The flight was delayed for 2 hours even though there was good weather in both cities, flight attendants were uninterested, food service was made very late in the flight, plane didn't offer any kind of IFE besides airline's magazines.

Date: 16.05.2015

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tempus

Flight operated by AirItaly in an old 757, without anyone warning us about the change previously

Date: 17.10.2011

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Marco Gioanola

Alitalia is quite run down. No food nor newspapers on short flights. Crews' attitude is usually below average.

Date: 27.12.2015

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olympic

1.8

PNC that doen't speak english, only a drink + biscuits on a 2h flight and no jet bridge (at home!)

Date: 20.06.2013

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Aryan

1.8

Pas d'IFE individuelle, meme programme a l'allee comme au retour.

Date: 14.03.2012

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Andy P

1.8

Not overly impressed. No in-flight entertainment and plane untitdy and unclean. No hot food, just a cold carrot salad and a luke-warm beer. Crew perfectly friendly and helpful.

Date: 02.01.2014

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Theo

1.8

a very polite woman in check-in desk asked us if we would like to change our flight with an earlier one so we would have more time to spend to the bigger rome airport as we went there 2 hours before.. (beautiful italians stewardesses)

Date: 27.03.2012

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Aaron

1.8

777 was horribly cramped. Crammed way too many seats in the plane.

Date: 02.01.2014

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Vladimir

1.6

They no longer provide any food on a 3 hour flight from Rome to Moscow. Even water! They became very cheap and Etihad has definitely cut down on all expenses and services.