Name: Austrian Airlines
Rating: 3.1

marcel

1.4

Check in was a joke,, mega unfriendly and absolutely arrogant. they should change all of them.. no discus for that

Date: 14.05.2019

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aiRWays

4.2

Above average service on board, the crew specifically announced that passengers can also order Austrian wines.

Date: 24.03.2019

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Galvin

4.6

Customer service was outstanding. No IFE was on board this aircraft and the WiFi wasnt free, but I had a good time flying with them, and I will fly with them in the Future to Austria

Date: 22.02.2019

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Kamil

4.4

Very friendly and helpful crew. Delicious food. AFAIK the best option on TATL in eco! WOuld definitely fly again and again.

Date: 18.02.2019

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Alex_Bransby

4.2

Lovely airline with friendly staff and punctual service. Free food and and drink and a nice design on board.

Date: 08.01.2019

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Tomas Klima

1.8

Always late flights. Be especially aware of connection flights. Austrian are specialists for missed or canceled flights.

Date: 01.12.2018

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The Stig

3.6

Great!

I think Austrian even beats their fellow Swizz, on small shorter routes at least and in particular if you have a non-business/plus ticket!

Lufthansa, dead last within this family of airlines.

Date: 25.11.2018

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Andrejs Visockis

4.6

A fairly pleasant airline which still serves free snacks and drinks including wine onboard. The only drawback is the often extremely short transit time at VIE which makes you run for your money through passport control and overly zealous security checks.

Date: 25.10.2018

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peted765

1.4

The service offered by Austrian to their business class passengers is no longer fit for purpose. The seats are so tightly packed that it's impossible to open a magazine and read it. The food offering looks like something left over and re-used. The crew failed to pay sufficient attention to safety failing to ensure that seats were in an upright position for take off and they were genrally disinterested thereafter. The flight both departed and arrived late. Boarding and disembarkation was more like a rugby scrum than anything else and to cap it all they lost my luggage.

Definitely one to avoid and I certainly will be.

Date: 29.09.2018

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Florian

2.6

We have been rebooked to this flight on May 31st 10am because the morning flight to Stuttgart was overbooked after an aircraft change.
We were offered meals vouchers but not any refund. Service quality during the rebook wasn't the best.

Date: 04.06.2018

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HUK

2

Connection times are often too short although they guarantee 35 minutes transit time. My luggage once again did not arrive at the final destination. The bad rating is just for this reason. Service and staff are ok.

Date: 21.12.2017

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Nemanja Shukalo

3

Austrian Airlines' onboard product has gone downhill since they were acquired by Lufthansa.
On top of that, their fares are extremely high while their crew tends to be outright rude.

When it comes to the medium/short-haul product, don't expect much, they offer the bare minimum.

Overall, I would recommend Austrian Airlines only if there is no alternative choice as they really offer no value for the money you spend. Better to leave your money elsewhere.

Date: 19.10.2017

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Matthias Pendl

2

The Plane was very dirty... for Austrian it isn't possible to clean the aircraft in less then 12 hours...

Date: 18.08.2017

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raphael_globalista

3.2

It is not ideal that your are handed your sweet snack at the door. By the time I had reached my seat, the chockolate cover of that chocolate waffer had aleady melted. I get it, it is a short flight, but then I'd rather have nothing at all.

Date: 31.05.2017

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Maxim Minkov

1.2

The staff at the gate was extremely rude and not polite at all. I would say one of the worst staff at gate which I have seen. The flight crew on the flight was pretty good.

Date: 25.04.2017

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Stefan Korner

4

One of the best flights I did in the last years! Very friendly and nice crew! That's myAustrian!! :-)

Date: 26.03.2017

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Nimrod

3.6

Free drinks and snack included on this flight in economy, much more leg room than comparable British Airways aircraft.

Date: 24.02.2017

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HUK

1.8

Austrian allowed once more people with up to 3 - 4 pieces of carry-on luggage on the flight. Due to the short connection I had I was boarding late and there was absolutely no space left in the overhead bins. It seems that Austrian is specializing on this and if you are polite when boarding, you can be sure that you will seat with your feet on your carry-on luggage. If they continue with this policy, I will stop flying with them.

Date: 08.12.2016

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James McAndrew-Smith

2

Cabin service is friendly, but the staff suffer due to the management believing customers want an economy-style service at premium prices.

Date: 19.11.2016

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Anastasia

4.8

It's not for nothing that they are in the top 20 best airlines in the world. Great service and great experience.

Date: 12.11.2016

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Alhaytham A. Aljadir

4.4

friendliest crew ever. they removed my anxiety for the first overseas flight and I was 19 years old travelling alone experience. though the plane was not the newest since it didn't have entertainment system. but surely the crew was pretty kind and the nicest, thank you Austrian for such recruitment :)

Date: 17.07.2016

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Mario Binder

4.6

Great airline with a charming austrian service. I love the Austrian Airlines Wiener Schnitzel ? The seats are very comfortable and the in-flight entertaiment was also great.

Date: 11.07.2016

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HUK

1.4

The flight was late because it was overbooked and it took some time to find volunteers to fly later. Finally the connection time in Vienna was too short and my luggage was not transferred to the final destination.

Date: 07.05.2016

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James McAndrew-Smith

1.8

Premium prices for low cost service. You get as much legroom with Easyjet and Eurowings. Mismanaged and no clear direction beyond downhill. Slashing overheads and increasing prices

Date: 12.04.2016

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Kassem Haydar

1.6

I asked the hostess for water to take my medicine she answered that service has already finished. We were still 40 minutes from landing

Date: 05.02.2016

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James McAndrew-Smith

2.6

Austrian Airlines are on a race to the bottom with only themselves. The recently introduced a new pricing tier system like Easyjet et al have been using for years...only for their predictions to fall completely flat. They started a high profile repainting...which was ridiculed by pretty much everyone. They continue to offer an economy package that is virtually indistinguishable from the LoCos at a premium price point.

Date: 02.02.2016

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David Udbjorg

1.8

Seats are awful, and the difference in comfort between business and economy is non existing. It also seems that the captain had difficulties controlling the air pressure correctly, with discomfort to follow.

Date: 10.10.2015

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James McAndrew-Smith

3.4

Racing to the bottom to try to compete with the low cost carriers. At least a snack is still available in all flights. No info screens on the Airbus fleet, business class on Airbus is basically the same as Economy with a seat reserved between you and the other person in your aisle and a hot meal. Not worth the higher ticket price. New branding looks ugly and cheap.

Date: 07.10.2015

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Karl-Peter Bergstrom

1.6

Had overbooked my original flight so I had to wait 7 h 35 min for the next flight. When bording that they had missed to create a ticket number on the new flight so it took time before I was allowed onboard.

Date: 25.09.2015

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Radovan Krejci

3.8

Austrian Airlines suffer of a similar syndrome like many other small national airlines in a neighborhood of giants like Lufthansa. Despite of that it was a pleasant experience and arranged quick transport by flight crew for those with short connections was was spotless.

Date: 16.06.2015

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Ludmila Borosova

4.6

I was really satisfied with Austrian Airlines. Flight crew was very kind, always smiling and fresh. We had no problems during the flight, at least not any I can think of! :) I totally recommend them! Nice experience.

Date: 03.06.2015

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Erwin

3.6

On my flight VIE-AMS on a Fokker 100, Austrian overbooked more than 15 passengers. When I (and other passengers) asked for the reason to have so many people on standby, the staff were very uninterested and simply answered you should ask my boss why we have this system. Ridiculous.

Date: 08.05.2015

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Kamil

3.2

Another average european airline. Giving only small cookie and some drinks on intra-Schengen flight, but that is a standard now. Nothing special about this airline. During the web-checking I have been offered three times upgrade to the business class for 109 eur, but when I saw the business-class seats in the plane I was happy I did not trash my money into that...

Date: 06.01.2015

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Romuald Clave

2

No entertainement on this flight. Paying services. Flight from France butcrew did not speak French.

Date: 18.12.2014

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Sergiy

3.8

The plane, staff etc. is OK.
Appreciate that small electronic devices can be used during take-off and landing - not each airline allows this
What dissapoints the most is when I pay 500 USD for my ticket for two short flights and get frugal waffel as on-board meal.
Also I'd expect to have at least one newspaper in English out of 5 or 6 offered

Date: 13.11.2014

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Horst

4.4

Ich finde OS bieten unter den europaischen Airlines einen echt Topservice an. Ich kann jedoch nur die Kurzstrecke beurteilen - allen voran Fluge nach Germany und LHR. Hatte bisher keine groberen Probleme, weder mit Gepack noch mit dem Service.

Date: 30.04.2014

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David G.

3.8

Nette und kompetente Flugbegleiterinen (auch sehr ansehnliche). Auf meinem Flug von VIE - ZRH gab es eine Schokolade und genug Getranke auch Alkoholische und wir sind 5 min fruher gelandet. Flugzeug war sauber und hatte sogar eine retro Lackierung (OE-LBP) gerne wieder,

Date: 17.04.2014

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P

4.4

Good service, tasty food and no problems

Date: 23.02.2014

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Alexander Monev

1.2

I would fly with AUA again just to hear the Mozart classical music at the end of flights :)

Date: 02.01.2014

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Andy P

4.8

Very nice airline. Good food/drink. Great service. Clean and reliable.

Date: 02.01.2014

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SOM

2.4

Flight was delayed by 2 hours due to weather conditions (very heavy thunderstorm) at Vienna airport. Flight was very rough but applauses for the pilot!

Date: 12.08.2013

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Dominik

1.8

Refreshment towels in the lavatories do not make up for water and soap. This has already happened to me several times.

Date: 26.02.2013

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8vio

3

1 hour dely due to late arrival of aircraft

Date: 18.02.2013

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jizza

3

good service on board. planes are pretty old.

Date: 23.01.2013

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patrick

1.8

Two hours delay on first flight, almost three on the return

Date: 18.12.2012

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Ludon

4.2

LOVE LOVE LOVE!!!! They are my favorite so far

Date: 20.11.2012

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Eran Machlev

4

Chairs with comfortable padding, great service, great food.

Great airline.

Date: 26.07.2012

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Manuel A

4.2

my favourite airline. The onboard service was outstanding. the staff is very friendly. I also got a free meal. it was so delicious. I higly recommend you this airline

Date: 10.07.2012

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Thomas Fuchs

3.2

1 hour delay due to technical reasons

Date: 04.07.2012

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Cinta

1.4

After starting our flight with a 30 mins. delay (and 50 mins. connection time in Vienna) we found Austrian staff not very helpful in providing information about our connection. We caught it, but it was stressful.

Date: 20.06.2012

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Reviews Austrian Airlines