Reviews Austrian Airlines

Name: Austrian Airlines
Rating: 3.1

3.1 from 64 reviews

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Overall rating: 3.1

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Andy P

4.8

Very nice airline. Good food/drink. Great service. Clean and reliable.

Date: 02.01.2014

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Anastasia

4.8

It's not for nothing that they are in the top 20 best airlines in the world. Great service and great experience.

Date: 12.11.2016

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Ludmila Borosova

4.6

I was really satisfied with Austrian Airlines. Flight crew was very kind, always smiling and fresh. We had no problems during the flight, at least not any I can think of! :) I totally recommend them! Nice experience.

Date: 03.06.2015

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Mario Binder

4.6

Great airline with a charming austrian service. I love the Austrian Airlines Wiener Schnitzel ? The seats are very comfortable and the in-flight entertaiment was also great.

Date: 11.07.2016

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Galvin

4.6

Customer service was outstanding. No IFE was on board this aircraft and the WiFi wasnt free, but I had a good time flying with them, and I will fly with them in the Future to Austria

Date: 22.02.2019

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Andrejs Visockis

4.6

A fairly pleasant airline which still serves free snacks and drinks including wine onboard. The only drawback is the often extremely short transit time at VIE which makes you run for your money through passport control and overly zealous security checks.

Date: 25.10.2018

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Kamil

4.4

Very friendly and helpful crew. Delicious food. AFAIK the best option on TATL in eco! WOuld definitely fly again and again.

Date: 18.02.2019

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Michael

4.4

one of the nicest airlines in europe. excellent service and attentive staff. it's always a pleasure to fly with austrian

Date: 09.01.2012

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Yavor Ivanov

4.4

Offered a great meal service given the short duration of our flight

Date: 14.04.2011

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Horst

4.4

Ich finde OS bieten unter den europaischen Airlines einen echt Topservice an. Ich kann jedoch nur die Kurzstrecke beurteilen - allen voran Fluge nach Germany und LHR. Hatte bisher keine groberen Probleme, weder mit Gepack noch mit dem Service.

Date: 30.04.2014

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4.4

Good service, tasty food and no problems

Date: 23.02.2014

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Alhaytham A. Aljadir

4.4

friendliest crew ever. they removed my anxiety for the first overseas flight and I was 19 years old travelling alone experience. though the plane was not the newest since it didn't have entertainment system. but surely the crew was pretty kind and the nicest, thank you Austrian for such recruitment :)

Date: 17.07.2016

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Manuel

4.4

Excellent service and comfortable spacious seats.

Date: 19.10.2011

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Robert Lachowitz

4.2

Smiling Groundpersonal, friendly cabin crew

Date: 23.04.2011

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4.2

Small Fokker 70, overcrowded with people

Date: 17.03.2011

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Manuel A

4.2

my favourite airline. The onboard service was outstanding. the staff is very friendly. I also got a free meal. it was so delicious. I higly recommend you this airline

Date: 10.07.2012

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Alex_Bransby

4.2

Lovely airline with friendly staff and punctual service. Free food and and drink and a nice design on board.

Date: 08.01.2019

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Ludon

4.2

LOVE LOVE LOVE!!!! They are my favorite so far

Date: 20.11.2012

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aiRWays

4.2

Above average service on board, the crew specifically announced that passengers can also order Austrian wines.

Date: 24.03.2019

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Stefan Korner

One of the best flights I did in the last years! Very friendly and nice crew! That's myAustrian!! :-)

Date: 26.03.2017

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Eran Machlev

Chairs with comfortable padding, great service, great food.

Great airline.

Date: 26.07.2012

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Sergiy

3.8

The plane, staff etc. is OK.
Appreciate that small electronic devices can be used during take-off and landing - not each airline allows this
What dissapoints the most is when I pay 500 USD for my ticket for two short flights and get frugal waffel as on-board meal.
Also I'd expect to have at least one newspaper in English out of 5 or 6 offered

Date: 13.11.2014

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David G.

3.8

Nette und kompetente Flugbegleiterinen (auch sehr ansehnliche). Auf meinem Flug von VIE - ZRH gab es eine Schokolade und genug Getranke auch Alkoholische und wir sind 5 min fruher gelandet. Flugzeug war sauber und hatte sogar eine retro Lackierung (OE-LBP) gerne wieder,

Date: 17.04.2014

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Radovan Krejci

3.8

Austrian Airlines suffer of a similar syndrome like many other small national airlines in a neighborhood of giants like Lufthansa. Despite of that it was a pleasant experience and arranged quick transport by flight crew for those with short connections was was spotless.

Date: 16.06.2015

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Erwin

3.6

On my flight VIE-AMS on a Fokker 100, Austrian overbooked more than 15 passengers. When I (and other passengers) asked for the reason to have so many people on standby, the staff were very uninterested and simply answered you should ask my boss why we have this system. Ridiculous.

Date: 08.05.2015

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The Stig

3.6

Great!

I think Austrian even beats their fellow Swizz, on small shorter routes at least and in particular if you have a non-business/plus ticket!

Lufthansa, dead last within this family of airlines.

Date: 25.11.2018

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Nimrod

3.6

Free drinks and snack included on this flight in economy, much more leg room than comparable British Airways aircraft.

Date: 24.02.2017

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Not Me

3.6

Flying AUA you will always have an 80s feeling because of the horrible seat colors and this retro red design of the stewardesses and stewards.

Date: 14.05.2012

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Johannes Schick

3.4

trotz Verspatung hat der knappe Umstieg geklappt

Date: 29.05.2012

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James McAndrew-Smith

3.4

Racing to the bottom to try to compete with the low cost carriers. At least a snack is still available in all flights. No info screens on the Airbus fleet, business class on Airbus is basically the same as Economy with a seat reserved between you and the other person in your aisle and a hot meal. Not worth the higher ticket price. New branding looks ugly and cheap.

Date: 07.10.2015

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PABLITO77

3.4

personel pokladowy zrobil wszystko co w ich mocy

Date: 17.06.2012

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Zso

3.4

Just because they hand out newspapers onboard.

Date: 14.02.2012

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raphael_globalista

3.2

It is not ideal that your are handed your sweet snack at the door. By the time I had reached my seat, the chockolate cover of that chocolate waffer had aleady melted. I get it, it is a short flight, but then I'd rather have nothing at all.

Date: 31.05.2017

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Kamil

3.2

Another average european airline. Giving only small cookie and some drinks on intra-Schengen flight, but that is a standard now. Nothing special about this airline. During the web-checking I have been offered three times upgrade to the business class for 109 eur, but when I saw the business-class seats in the plane I was happy I did not trash my money into that...

Date: 06.01.2015

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Thomas Fuchs

3.2

1 hour delay due to technical reasons

Date: 04.07.2012

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jizza

good service on board. planes are pretty old.

Date: 23.01.2013

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Nemanja Shukalo

Austrian Airlines' onboard product has gone downhill since they were acquired by Lufthansa.
On top of that, their fares are extremely high while their crew tends to be outright rude.

When it comes to the medium/short-haul product, don't expect much, they offer the bare minimum.

Overall, I would recommend Austrian Airlines only if there is no alternative choice as they really offer no value for the money you spend. Better to leave your money elsewhere.

Date: 19.10.2017

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8vio

1 hour dely due to late arrival of aircraft

Date: 18.02.2013

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Florian

2.6

We have been rebooked to this flight on May 31st 10am because the morning flight to Stuttgart was overbooked after an aircraft change.
We were offered meals vouchers but not any refund. Service quality during the rebook wasn't the best.

Date: 04.06.2018

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James McAndrew-Smith

2.6

Austrian Airlines are on a race to the bottom with only themselves. The recently introduced a new pricing tier system like Easyjet et al have been using for years...only for their predictions to fall completely flat. They started a high profile repainting...which was ridiculed by pretty much everyone. They continue to offer an economy package that is virtually indistinguishable from the LoCos at a premium price point.

Date: 02.02.2016

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SOM

2.4

Flight was delayed by 2 hours due to weather conditions (very heavy thunderstorm) at Vienna airport. Flight was very rough but applauses for the pilot!

Date: 12.08.2013

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Marius

2.2

unfriendly purser but good crew

Date: 16.01.2012

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Matthias Pendl

The Plane was very dirty... for Austrian it isn't possible to clean the aircraft in less then 12 hours...

Date: 18.08.2017

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Romuald Clave

No entertainement on this flight. Paying services. Flight from France butcrew did not speak French.

Date: 18.12.2014

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HUK

Connection times are often too short although they guarantee 35 minutes transit time. My luggage once again did not arrive at the final destination. The bad rating is just for this reason. Service and staff are ok.

Date: 21.12.2017

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James McAndrew-Smith

Cabin service is friendly, but the staff suffer due to the management believing customers want an economy-style service at premium prices.

Date: 19.11.2016

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Lucie Barber

1.8

very cold even the hot food was half cold

Date: 03.01.2012

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patrick

1.8

Two hours delay on first flight, almost three on the return

Date: 18.12.2012

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David Udbjorg

1.8

Seats are awful, and the difference in comfort between business and economy is non existing. It also seems that the captain had difficulties controlling the air pressure correctly, with discomfort to follow.