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Reviews British Airways

3.4 from 351 review
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3.4
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kennytamhei
3.8
The boarding part was divided into group first, then row 1-19 used the first door, after row 20 used the second door which connected to the parking apron. Passengers can get aboard much faster in such an order.
The flight was stable throughout all the journey. In addition, the pilots carried out a smooth landing. Cabin crews provided tea for free. As there was holding at LHR flight information region, the flight required ten minutes more as usual. However, due to the punctuation of departure time, the flight landed much earlier STA.
Date
16.01.2020
Seat comfort
Inflight entertainment
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Value for money
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kennytamhei
4.2
The boarding was proceeded in order starting at 2100. The flight provided a snack after take-off. It provided dinner one hour after the snack. I tried the vegetable spaghetti which tasted in general. Another option which was a chicken rice retained a huge tangy flavor. The light in the cabin turned dark after the meal. It provided breakfast one hour before landing. The whole flight was travelling in a relatively stable condition. The flight held for a circle before landing Hong Kong, resulting in a bit later than STA.
Date
10.01.2020
Seat comfort
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Value for money
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Thibault Grange
4.8
Our first flight was delayed so we missed our connecting flight.
British Airways took great care of us. Hotel, meal vouchers, and compensation.
Date
05.01.2020
Seat comfort
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Cabin Staff service
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ATCShep
3.6
Travelled in Club World. Cabin crew forgot to serve my main meal. Special Christmas meal was dull and dried up. Not Club World standard.
Date
05.01.2020
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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pauliusandzelis
1.8
In-flight entertainment devices are old, even though selection is not bad. On my chair the plug for headphones did not work tho.
Date
03.01.2020
Seat comfort
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SbiellONE
3
They damaged my luggage. Fortunately it was a flexible bag and I fixed it by pushing from the inside
Date
31.12.2019
Seat comfort
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MC_AD
3.2
Seats are comfortable but now you have to pay for a snack on-board. It's like flying with a low cost.
Date
30.12.2019
Seat comfort
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Value for money
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Steevoo
2
Business class with eight across seating is awful. It's cramped and if the person next to is asleep it's nearly impossible to get out. Because of the age of the plane some of the basics like the tray table and TV didn't work properly. The crew was delightful.
Date
17.12.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Rickferd
4.2
The blond agent girl at the gate had a wicked bad attitude, she should not be in the customer service business. Overall the flight crew ok...just OK....expected better. On the leg Coming back home the flight crew excellent (Boston to London)(London back to Boston)
Date
11.12.2019
Seat comfort
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Cabin Staff service
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FlyFirstForever
4.2
Late departure ATC, new plane uncomfortable seat in J. Good cabin crew. Boarding left us in extended hold in the uneven jet bridge. No inflight entertainment or WiFi.
Date
09.12.2019
Seat comfort
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Daniel F
4.8
While the aircraft I was on had an older in-flight entertainment unit and very small screens, the in-flight service was IMPECCABLE. Wined and dined by the crew for over 8 1/2 hours
Date
10.11.2019
Seat comfort
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Cabin Staff service
Value for money
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Nick Wren
2.8
Don't understand why British Airways have a boarding sequence if you're not going to enforce it, making the boarding process take longer than necessary
Date
07.11.2019
Seat comfort
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Stefandimitrijovski
3
Flight was great overall, departed and arrived on time. However I expected much more from BA as it felt like travelling with a budget carrier as you had to pay for everything included checked baggage and on-board food.
Date
30.09.2019
Seat comfort
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AirEverywhere
1.4
Really much delays 3 hours ! For an 1 hour flight, I didn?t got suspended ! Please prevent this Terrible airline.
Date
29.09.2019
Seat comfort
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Cabin Staff service
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Kris
1.6
Noisy celebrated 100 years of the company proves only from the next one probably will not wait, tickets on this route are more expensive than competitors like emirates but a service similar to Cebu Pacific except that in Cebu work smiling and joyful beautiful Philippines girls, not like on BA people with artificial smile who think they are punishable here.
The food is a failure, dinner at 11pm and breakfast at 3pm. coffee for breakfast for 1 sip and you can not ask for more. The only advantage is that the plane was not full and you can sleep on 3 seats in economy class but no more BA on narest future.
Date
21.09.2019
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ryanthevegelesbian
3.8
BA cityflier is great, and the crew never disappoint, although mainline ba isn't great for shorthaul..
Date
17.09.2019
Seat comfort
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Cabin Staff service
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AirNewYork747
4.4
First time flying BA and did not disappoint, the cabin was clean and spacious the crew were very helpful and friendly, great legroom even in standard economy. Only entertainment was a flight map, no WiFi. If you are wanting to buy something onboard they only except card so caution.
Date
16.09.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Robert Heywood
1.8
BA's race to the bottom continues. If you're not flying Business Class then you are treated with utter contempt. As ever the STR-LHR flight was late, as usual with no explanation or apology. Cabin crew were too busy chatting to each other to notice passengers, seats are cramped. This is why I usually travel with Germanwings
Date
27.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
andyjstew
1.4
Flight was cancelled, BA claim due to bad weather however all other airlines were arriving at Heathrow without delay
Date
20.08.2019
Seat comfort
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Value for money
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Jan
3.6
The airlines is becoming low cost airline, there was no service on board, I did not even get a water. Very dissapointing.
Date
20.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
joshualuk
3.2
Decent short-haul flight with British Airways.

The online check-in process is quick. Also the bag drops have very short queues and you can finish check-in in swift. It could also be so because of early morning flight.

Security control is also really quick in Arlanda airport. However, the gates is in upstairs Gate 86 (used for UK destinations).
Boarding process is quite fast . Everyone could get into the plane within several minutes.

British Airways do not provide any complementary request on coffee, tea or other beverages. I did buy a cup of English Breakfast. Prices are similar to the one in Heathrow airport.

There was no in-flight entertainment and no WIFI. However the in-flight magazine was decent so I could spend some time on it.

It departs 30 minutes behind the schedules as the outbound flight to Arlanda airport got some fuel issues. The pilot tried to make up the schedule but still with busy Heathrow traffic, it causes 20 minutes delay. I appreciate pilots' effort with try to make up the schedule.

The view when having descend towards London was amazing. It was a great afternoon that I could saw the cityscape from above. I saw Arsenal Stadium and the still in construction Tottenham Hotspur Stadium also the area of North London.

Decent flight all in all, hope British Airways could improve its competitiveness and service which could attract more travelers to enjoy, maybe in-flight WIFI is a way.
Date
18.08.2019
Seat comfort
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Value for money
Food & Beverages
Stuart Ratliff
2.6
This time on british the catering was surely lacking and the flight crew were not really proactive.
Date
18.08.2019
Seat comfort
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Cabin Staff service
Value for money
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stanian
3
Flight was cold, meals were not very good particulary breakfast. I was told ran out of full english only scrambled egg left. so no choice 5 minute later serving a few rows behind with full english. cabin crew not attentive at all and no drinks offered outside meat times had to go hunting for staff at rear of plane for water.
Date
09.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Woody66
4.8
Again, a great crew. Could not do enough for me and made me feel a million dollars. This was World Traveller. Food and service out of this world. This is BA's trump card. Its hard to beat.
Date
06.08.2019
Seat comfort
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2sk21
4.6
Very enjoyable flight. Seat was very comfortable and service was excellent. Club World on BA's 787s is a great experience overall.
Date
06.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
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Woody66
4.2
Well, what can you say. I may have been travelling World Traveller, but it might just have been travelling first class. The cabin crew were absolutely amazing, attentive and professional. Why would you choose to fly with anyone else.
Date
06.08.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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arronk93
3.8
BA's boarding by group is efficient and gives the impression of a faster experience with minimised waiting at the gate and in the jetway.
Date
13.07.2019
Seat comfort
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ROBERT BARNES
2
Worst BA service ever....jut a bunch of kids (cabin crew) on a day out! Seriously considering using low cost airlines and buying 3 seats instead of going Club!!
Date
27.06.2019
Seat comfort
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bukoflight
4.4
Auf Grund der langwierigen Sicherheitskontrollen kam ich als letzter Passagier zum Flugzeug. Da alle anderen Passagiere schon sa?en wollte die Purserin kein Durcheinander mehr anrichten und entschied spontan dass ich in der Business Class sitzen durfte.
Date
14.06.2019
Seat comfort
Inflight entertainment
Cabin Staff service
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Lukas Palascak
3.6
Thankfully on this flight we flew with newer 747 and with new entertainment system, which made the experience much more comfortable.
Date
05.05.2019
Seat comfort
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Cabin Staff service
Value for money
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Lukas Palascak
4.4
We flew with older version of 747 and the entertainment system was really old, which is very disappointing on a long-haul flight
Date
05.05.2019
Seat comfort
Inflight entertainment
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Value for money
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DIEGO RUOCCO MUNYO
2.4
Muchas cosas de baja calidad. Al hacer web check in asignaron por default mis asientos y no permitieron que lo modificara ni por web ni por telefono ni por redes sociales. Me indicaron que solo era posible en el check in del aeropuerto MLA. Tampoco fue posible me dijeron. Tambien intentamos en LHR sin suerte. Pesimo manejo. Luego en el avion el servicio es mediocre. Desde la atencion, la comida, el espacio de los asientos, el confort es minimo comparado a otras varias aerolineas en las que he volado en Business. El piso donde estaba mi asiento estaba manchado de cafe y arruino mis medias y pantalon. Los enchufes no tienen usb y en algunos casos no funcionaban. La oferta de entretenimiento era antigua y poca variedad. La comida es igual que la de cualquier clase economica de otras aerolineas.
Ni pudimos ver el video de seguridad pues no andaba el sistema.
Ocupaban mi sitio de equipaje con equipajes de otras personas de economica o tripulantes que viajaban como pasajeros.
Date
02.05.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Christian E. Flis
1.8
Horrible flight crew services and in-flight services. Business Class standards are going lower and lower every time I fly with BA. Virgin Atlantic or Air New Zealand on the LAX-LHR-LAX offer much better services than British Airways.
Date
28.04.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
rfi99
1.8
Once an airline company I thought was one of the better. Now it has fallen behind. On short and medium haul everything is for purchase. On our long haul flight no check in baggage was included, but the information was minimal. Next long haul it was included. No consistency and unclear information.

As of all fees and unclear information it feels like BA is trying to mimic the rival Ryanair.

No, I am going to start to avoid BA.
Date
14.04.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
SamChui
4.6
A very warm welcome, my first and final time boarding the Concorde.

Enjoying caviar and champagne at 55,000 feet and at Mach 2.0! It does not get any better!

The service was very English and formal, crews were outgoing, polite and efficient.
Date
23.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Pablo
2.8
Although the plane has it screens and flight entertainment, the crew switch off the screens on short haul flights. I has happened few more times flying with BA.
Date
11.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
tuiairways757
4.2
Great service on board. The Gatwick based Boeing 777-200 aircraft are in need of refurbishment sometime in the near future.
Date
09.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
TimAllen
4.6
As with the outbound flight the crew were really nice and friendly. The aircraft was very busy as lots of business people flying over to London for Monday morning.

The aircraft was clean and looked well maintained. I did not use the WiFi on IFE.
Date
08.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
TimAllen
3
Boarding was the standard BA group system, the crew were helpful and friendly.

The seat could have used more padding and the inflight screens were slow and low quality.

As it was a night time flight the crew dimmed the lights after the meal until a few hours before landing.

The inflight meals were good for economy and there was plenty to drink if you wanted it. The staff won't disturb you if you're asleep so its a good time to stretch your legs and have a walk to the galley.
Date
08.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
TimAllen
4.2
The flight and hotel was booked through the BA website and managed through the iPhone app and website.

Paid extra for leg room on the exit row which was done through the website and I pre-ordered a meal again through the website.

Boarding was done with the BA group system, disabled and small children first followed by group 1 (First class and gold executive club members), group 2 etc. I was in group 5 as I was World Traveller (economy).

The staff were friendly and helpful on boarding, the aircraft was a few years old but looked clean and maintained. The seat was just wide enough for me to sit in and could have done with a bit more padding for a long haul aircraft - the flight was 11hrs. In the end I had to use the blanket and the pillow given out to sit on as the seat became increasingly uncomfortable.

The meal was served to me before the other passengers got theirs, it came on a plate dish and metal cutlery along with a linen napkin.

There are two main meal servings on this flight. The second meal was a pizza wrap which wasn't the best. It was soggy and felt sick after eating it.

The galley at the back of the aircraft was open for passengers to get any drinks and was a good excuse to get up and stretch your legs.

The inflight entertainment was slow, the screens can be difficult to see what is happening but there were a decent selection of films and TV shows to watch.
Date
08.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
TimAllen
4.4
The plane was surprisingly well laid out for a single aisle aircraft. The cabin was clean and well maintained .
The Club Europe seats were wider and more leg room than normal Euro Traveller.

The flight departed 15mins early, the crew and captain were brilliant. The meal was smoke salmon and I was made to feel like a VIP by the crew.

Booking was done through the BA website and the iPhone App for the boarding card. Did not use the WiFi or on board flight entertainment as is was just over an hours flight.
Date
08.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Bryan
3.2
Always nice to travel on the 747 with BA however business class seats are not the best that I have travelled on American Airlines is more comfortable and private I feel very open in the seat and it feels like sitting in a corridor as side of seat is very low and open . BA crew always very atentive and helpful food portions just right not to much for a flight
Date
01.03.2019
Seat comfort
Inflight entertainment
Cabin Staff service
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Bryan
2.6
Boarding delayed by one hour due to fault with jetbridge. Superb aircraft so much space onboard aircraft felt as if it was floating very impressive however business class was disappointing cabin was dull and seats were not very wide and lacked comfort I had an aisle seat and felt I was sitting in a corridor .
Date
25.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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dnas2
4.2
Excellent flight, flying business class so boarded first. Crew were fantastic and couldn't have been more helpful. No entertainment or Wifi in the little A320, though.
Date
25.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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tuiairways757
4.4
British Airways is an incredible airline to fly with. Always pleasant and happy crew. Food on board was absolutely outstanding. The aircraft could do with a refit sometime in the near future.
Date
22.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
AdamCozens
4.4
I have always flew with British Airways and they are the best airline to fly domestic flights or Long hull flights, the cabin crew are always so friendly, polite and helpful.
Date
20.02.2019
Seat comfort
Inflight entertainment
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Cosmo_
4.6
Held because of discrepancy between fuel load and weight. Took just under 1hr, yet otherwise it was brilliant.
Date
16.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Oliver Lamm
2
Boarding with groups, why do they board the group that has to walk through the whole aircraft at last ?
Seat change only with payment, even changing to a middle seat next to you ... 16 EUR.
Date
15.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Jean Christophe
4.2
The inflight crew and service were great. We had previously missed our connection but were rebooked to another flight without fuss.
Date
14.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
Lukasz Kowalczyk
2.6
British Airways Business class is horrible. Especially on over 18 yo 777-200 with ?ancient? entertainment system. Boarding and deplaning by bus in the middle of winter in Shangahia and Heathrow. The worst breakfast ever (dry and hard pancakes in business class!). Some economy bags arrived before business and first class in baggage hall at Heathrow (after over 20 minutes waiting). I couldnt connect to wifi.
Date
06.02.2019
Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages
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