Reviews China Southern Airlines

Name: China Southern Airlines
Rating: 3.3

3.3 from 19 reviews

Write a Review Ask a Question

Customer ratings

Seat comfort

Inflight entertainment

Cabin Staff service

Value for money

Food & Beverages

Overall rating: 3.3

Sort by

Rating

john clayton

4.6

Good service, lots of leg room on this part of the plane

Date: 24.11.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Junhao Kuang

4.6

Cabin crew was fantastic, excellent service and are willing to do what I asked for. Meal was alright.

Date: 09.07.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Andrej

4.4

I don`t understand low rating of China Southern Airlines at all. I took flight with them from London to Manila via Guangzhou. They have been absolutely excellent in almost everything. Food was perfect, service as well. In Guangzhou they gave me transit visa and free hotel on both, inbound and outbound flights. Cabin crew was excellent and nice and polite. For me 5/5 stars and better service than Lufthansa, Qatar Airways and absolutely uncomparable to Czech Airlines. I can recommend China South Airlines to everyone and I will use their service again.

Date: 13.12.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

jrkim

4.4

catering is worse than all the other flight i've taken. and on board staffs seem like unpleasant. I feel uncomfortable to ask somthing to flight attendants.
Inside the airplane is not clean and not fully equipped.

Date: 08.10.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Most reviewed airlines

View all airlines

Luc van Cassere

4.2

I've flown CSN for 8 years now. Only one time delayed (4 hours). Service is always good and I love the food!

Date: 23.03.2012

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Brayan Ilarionov

4.2

China Southern is a great airline which i will think of fliying again. The cabin crew was briliant on all of my 3 flights and specially the food was great! But still the crew were too strict about mobile phones and the airline didnt offer wifi, meanwhile in the plane magazine was a page which says that China Southern offers nett.

Date: 24.09.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Metro Man

China Southern is the best of the Chinese airlines. The food is decent, the in flight entertainment is usually good and the crew generally friendly.

Some crew members have difficulty with English, and the accent of the announcements can be hard to understand. They will always try to help.

On most long haul flights, the seats are equipped with seat back TVs and USB charging ports. There is a wide range of Chinese and Western content to occupy your time.

Food is plentiful and of a decent quality (as far as airline food goes).

If you have a ticketed overnight connection through Guangzhou (and both flights are operated by China Southern), they will provide a complimentary hotel room on request (including shuttle to the hotel). Talk to the China Southern staff at Guangzhou airport as soon as you get off the 'plane.

Date: 05.06.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

kunal singh

amazing staff , very caring as we were travelling with the 6 month baby , language can be a problem , even some staff can speak english but that is also very limited .
Overall good staff but limited food options

Date: 19.03.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Terry Stokes

3.8

very close to giving a 5. No, not because they are better or equal to the likes of Singapore airlines but because what they do, they do very well.

Date: 03.05.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

clau

3.6

The food is better than it used to 2 years ago. The B738 CAN-SIN was a bit run down/dirty. Got a free upgrade to PremEcon when boarding A320 SIN-CAN. IFE pretty good, nice, new, varied movies on A332 AMS-CAN-CDG. Reused blankets and pillows though :(

Date: 29.01.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Song Yang

3.6

Aircraft looks quite new, but no individual entertainment system, still like back in the 90s. A330 is a big plane, but the airline chose not to park at the gate upon arrival. Will try to avoid this airline in the future.

Date: 13.02.2018

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Gabriel Ming-Hung Su

better than what i expect. even with two kinds of meals for selection in this short distance route

Date: 05.01.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Gabriel Ming-Hung Su

2.8

departure from PVG on CZ is definitely a bad idea.

Date: 10.03.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Kenny K

2.6

stewardess changed into PJ and went to sleep!.Broken mirror in toilet. Service was terrible, fellow passengers were even worst!

Date: 25.06.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Eric

2.4

Several shortcomings in their service/product, though great legroom on the Airbus A330

Date: 26.05.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ben

Don't speak very good english, when we entered bad turbulence the cabin crew said 'we have a problem'......

Date: 23.09.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Timo

1.8

CZ is crap. I was stuck in AMS for three days because CZ messed up my passport number for ETA-check and it took 3 days until they finally believed it. And after this, no compensation, no nothing.. Typical Chinese product: cheap piece of s*it.

Date: 04.12.2011

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Diego Zaragoza Tejas

1.6

The airline has no regard for order or communication with passengers. Our flight out of Guangzhou was delayed for 3 hours with no information. Later it was pushed back to 10 hours. No information was given, only $30 dollars in Yuans were given out and some sheets to sleep in. People were angry and screaming, yet the staff did nothing to improve the situation. They were not helpful upon arrival to LAX and only had two people to rebook around 100 pax on their missed connecting flights. I will never fly this airline again! PS. the food is also disgusting! I cannot believe SkyTeam has them in their group with such great other airlines.