Name: Etihad Airways
Rating: 3.6

SamChui

4.4

I chose a glass of champagne to indulge myself for the pre-takeoff drink (although my fitness coach strongly against this move)

Meal Service

Middle Eastern Mezze

Seafood (Signature Dish)

Date: 23.03.2019

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kunal singh

2.4

poor boarding arrangements . no online check in arrangements , had to wait like an hour to get the boarding pass. the transit halt at abu dhabi was poor . overall bad planing and deplaning arrangements . very limited choice of food and was served a different meal then what was asked

Date: 14.03.2019

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Julian

3.2

Crew were a very mixed bunch, a couple were really good but most really didn't care much at all, not passenger focused anyway. The Twitter team were great though! The music on boarding starts getting annoying after 45 minutes, and no IFE available 45 minutes before landing or until 20 minutes after takeoff was poor. On that note, the screen was slow to react sometimes, and the adverts before EVERYTHING was beyond frustrating. Catering on board was OK but far from great. Coffee on board was terrible too. I didn't feel overly welcome on board and didn't really want to approach the crew for anything if I could help it!

Date: 12.03.2019

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Scott

1.4

Etihad denied my confirmed ticket in YYZ and I was forced to buy a new one way ticket. Big hassle as this was a connecting flight from YYC-YYZ-AUH. I'm still waiting for a refund.

Date: 27.10.2018

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_orlandoln

4.2

No surprise it is 5 star . The flight crews were kind and attentive , as it was a night flight they served a midnight snack (sandwich and drinks etc) and then everyone went to sleep . About 2hrs before arrival crews served a delicious breakfast . It was nice !

Date: 20.08.2018

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Calsy2311

5

The IFE would click half the screen to the left (on two different 77W?s!) after getting off a 789 its a bit bland and not as pleasant

Date: 06.08.2018

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Calsy2311

5

The Crew are amazing, the food is amazing, ive flown the 777 and 787.. the 787 is stunning 11/10 but the 777 needs a refresh really

Date: 06.08.2018

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_orlandoln

4.8

Firstly , crew were amazing . IFE was great with a fairly decent selection of movies and channels etc . Live teli avaliable . Food was good . Wi-fi decent prices . Overall a brilliant experience

Date: 07.05.2018

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INDIEFLYER

4

ANOTHER ECONOMY CLASS TRIP WITH ETIHAD AIRWAYS,THIS IS THE BEST TRIP EVER TO MUSCAT,FREE WIFI, VIDEO ON DEMAND AND GOOD FOOD.

Date: 11.01.2018

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INDIEFLYER

4.4

THIS TIME ETIHAD TOPS ON LUXURY,BEST LUXURY FLIGHT I HAD WITH ANY AIRLINE,EXCELLENT FOOD SERVED DURING MY JOURNEY.

Date: 11.01.2018

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INDIEFLYER

3.6

FIRST TIME TRAVEL IN ETIHAD AIRWAYS,GOOD AND NICE MAINTAINED AIRLINE,GOOD FOOD CHOICE IN ECONOMY CLASS.BUT NO WIFI.

Date: 11.01.2018

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john clayton

4.6

Booked as Etihad flight number but actually run by Bangkok Air.
Although only 1 hour flight evening meal served, also the best leg room of all flights from Manchester (UK to Abu Dhabi to Bangkok.
Bangkok air 9/10

Date: 29.11.2017

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john clayton

1.4

For the first time with my flying over the years with Etihad this was one of the worst.
Not on the Boeing 777 seats 25 and 21 there are no windows, Only 1 meal served and nothing at all prior to landing, may be a sign of cutting costs but you used to always get a drink and a snack!
Entrainment system, touch screen did not work and in the TV section a lot of the programs haven't changed for months (ie Faulty Towers) + mainly US comedy.

Date: 29.11.2017

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Gio

3.4

The service is generally worse than Emirates, but food is better. The entertainment system (E Box) is outdated and needs improvements.

Date: 11.08.2017

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kunal singh

4.4

great inflight system , teh camera view gives the landscape and front view of the aircraft , this segment the toilets were not clean which is a shame , leg room was average but overall not bad keepinf 13 hours flight

Date: 28.06.2017

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Phil Latham

4.6

Fantastic service in 1st class, very attentive and personal service. In-class chef produced fantastic steak frites

Date: 26.01.2017

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Pablo

4.4

The flight was good, entertainment is great, the crew looked like a bit stressed when they were serving the meals. They forgot to ask me for a hot drink at breakfast time. They are like machines, not rude at all, but not friendly neither.

Date: 26.10.2016

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Reza Nezammafi

1.2

They didn't give my son food on Etihad first class from San Francisco to Abu Dhabi. They said he's young so he doesn't need food. It's ridiculous.

Date: 20.09.2016

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Howard Williams

2.8

Flight staff excellent,. However Abu Dhabi Airport is a total shambles. Rather than help, staff simply disappear. My booked 90 minute transfer to onward flight would have been impossible.

Date: 26.07.2016

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Guido Eikelmann

1.8

The business class had seats that were placed diagonal within the cabin, which I did not like.
The seats were not comfortable at all. I got pain in my butt.
The volume of the announcements in the headphone was terrible high and could not be adjusted.
The lounge in KL was very bad. It took me 30 minutes to get in due to a long gueue and it was overcrowded and the choices were poor.

Date: 04.07.2016

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Nick Yang

5

Overall above average experience. Nothing like WOW but it was overall OK. The steward did their job fine even though you could really feel they were kind of just doing the job. Quite professional overall though.

Date: 27.06.2016

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john clayton

2.8

Yet again this flight was over 1 hour late departing from Abu Dhabi despite all passengers on-board in plenty of time, seems cargo is the problem?
This is the 3rd time this year this has happened to me.
Consequently well over 1 hour late arriving in PEK and onward flight to Tokyo was seen taking off nearly 2 hours later.
Big problems with this flight

Date: 05.10.2015

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Silu Mann

4.6

Etihad is very fine airline in general but especially during night flights that constant public announcemet about everything possilbe over and over gets very irritating. IFE is good. It took almost an hour to get stairs to the aircraft at AUH, but that was propably not the airlines fault.

Date: 03.09.2015

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john clayton

3.6

Departure held up for over 1 hour by alleged paperwork irregularities .

Also seat spacing seems to have decreased, suspect they put a few extra rows in and moved the seats closer, NOT good if you are 6ft (1.8m) tall.

Date: 15.08.2015

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Benoy Antony

3

The flight got delayed for more than an hour this is usual for etihad airways they always wait for their partner airways to land so that they can board the connection passenger,in short we have to wait inside the flight until the connection flight lands.

One more thing which was told one passenger that the etihad always take 10% over booking which means if you come late for check then they will deny boarding and tell the flight got full.In that case you should ask for 300 USD voucher from etihad and a start hotel accommodation and transportation.

Date: 07.08.2015

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Mkw Waleed

4.4

Abu Dhabi airport is a beast airport in the world.Etihad airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Etihad airways service center please take action about refreshment matter. at last travel of Etihad airways is peacefull for other airlines.I PROUD TO BE A PAKISTAN.

Date: 26.06.2015

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mike kerveillant

4.6

Always very happy with this airline. Probably the best in flight service out there. Ground staff are great as well. Nice planes and in top 3 for comfort in J/F.
Only issue with etihad is if something goes wrong such as fog / lost bags as following up with them can be quite tricky.
customer support is hard to reach very often but sometimes effective.
overall great airline, very competitive prices and definetly worth it

Date: 27.04.2015

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Agnibh Kumar

4.4

One of the best flight to travel in! Great crew, great amenities, great care! Food on time! Blankets were cozy, headphones were sterilised and were comfortable to wear. Clean aircraft, with air fresheners sprayed every 1 or 2 hr or so. My aircraft was A6-AFA, which is a purple color 'Visit Abu Dhabi 2014' Livery aircraft! Well maintained!

Date: 31.03.2015

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Tim

4

Boarding was excellent. Disembarking at AUH was hampered by a 15 minute wait for someone to turn up and operate the airbridge. Cabin crew very good, only in the cabin when required and not too many PA announcements. In-flight entertainment not as good as previously seen on Etihad. I really wanted this to be the better of Emirates but sadly they're not quite there yet.

Date: 30.01.2015

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Mkw Waleed

4.2

Abu Dhabi is a beast in the world.Etihad airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Etihad airways service center please take action about refreshment matter. at last travel of Etihad airways is peacefull for other airlines.I PROUD TO BE A PAKISTAN.

Date: 28.01.2015

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Tim

1.2

Not necessarily Etihad's fault. It's the airport that made this particular trip completely forgettable.

They have the nerve to charge 550 peso's for as an airport upgrade fee.......where's all the money going? Politicians back pocket I suspect.

Date: 13.12.2014

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HUK

3.6

Check-in was below average, the flight was 22 minutes delayed and the language selection of the in-flight entertainment is not made for all destinations they are flying to. Food and frequency of beverage offerings was very good.

Date: 22.11.2014

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Max van den Berg

4

Nice cabin crew.
Was a good flight enjoyed it, although it was a long flight
Seats were comfy.
It wasn't freezing neither a sauna.
Boarding and deplaning happend quite fast
Enough entertainment
:)
:)
:) Go etihad

Date: 05.07.2014

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Jurgen

3.6

Actually a very good airline, one of the best business class experiences this side west of some of the superb Asian airlines... However, it's nearly entirely ruined by AUH (which is their hub), and the organised chaos on which that airport thrives... I would actually avoid traveling Etihad, because it means going through that airport again!

Date: 06.06.2014

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Ryan khan

4.4

Nice airline. Friendly stewardess. Great landings. Nice food. Nice music. Keep up. One of the best I travelled on. Nice legroom. Mood lights aren't great. Nice seats. You can rely on Etihad. Sometimes it could be delayed.

Date: 14.05.2014

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Shehryar Awan

4.6

Excellent Airline Beyond MY Expectations

Date: 13.12.2013

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Junta-Sieger 18.3.12

2.8

Cabin crew nice, but overstrained.

Date: 23.11.2013

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john clayton

4.4

Poor customer care this time - no information for over 1 hour. Aircraft delayed nearly 2 hours due to change of wheels and ground A/C faulty

Date: 22.07.2013

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Syed Shafquat Towheed

4.2

Excellent airline! Superb service on this sector.

Date: 16.04.2013

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Konrad

4.2

Super linia. Obsluga na najwyzszym poziomie. System rozrywki 8/10 - podroz minela bardzo szybko. Jedzenie nawet smaczne, siedzenia wygodne, duzo miejsca na nogi. Kocyki przydaly sie pomimo rannego lotu.

Date: 17.03.2013

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Luke

4.6

No complaints about this airline what so ever, fantastic!

Date: 19.02.2013

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Rhys Dobson

4.6

While they did not provide the best service we were provided with a meal while the flight was delayed

Date: 19.12.2012

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Leberknodelsuppe

1.6

Shame the 777-300ER's have lay out 3-4-3 on route Abu Dhabi - Bangkok. Entertainment great, service good, but lay out very poor and cramped. Next time I would choose airline with 3-3-3 even when service is less.

Date: 12.08.2012

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Francis Ryo Soriano

4.8

The best airline I've ever to yet!

Date: 04.08.2012

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ash

3

Average service not really the hype

Date: 22.07.2012

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Zain-Ul-Aabideen

1.8

i didn't have a pleasant flight, wouldn't advice to others

Date: 09.02.2012

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Shiehafiel Fieqri

4.6

in flight service was awesome. love the food.

Date: 29.12.2011

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Jeremy Denton

5

I think the best company in the world !

Date: 20.08.2011

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Prasanna Shanmugasundaram

1.6

In flight experience was good. Food was very nice. The airline needs to be very careful about the choice of food. Mine was AVML which was specified at the time of booking, but they were not very sure if that would be definitely available.

Date: 09.08.2011

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Baka Chan

1.6

Worst airline for customer service. Plane service is good, but dealing with UK customer service is a nightmare, as they are based UAE - Bunch of cow boys/girls.

Qatar is way better... and cheaper

Date: 02.08.2011

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Reviews Etihad Airways