Reviews Japan Airlines

Name: Japan Airlines
Rating: 4

4 from 24 reviews

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Overall rating: 4

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Serge E. Grynkewich

I give credit to JAL for offering a service that is efficient and courteous. Although business class food could use a bit more oomph, the comfort of the newly upgraded business class plus the crew, plus the excellent IFE system make for a great way to travel.

Date: 04.12.2015

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Craig B. Davis

4.8

This is the best flight that I have ever taken so far in my life. The food, cleanliness, friendly nature of the cabin crew, and accommodations for a large group were all exemplary. When my travels bring me back to Japan, I will definitely choose JAL - and they are a major reason why I have elected to stay with One World group when booking all of my travel. Bravo!

Date: 05.11.2015

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KanHash

4.8

Between HND-NGO, most popular way is Shinkansen high speed train. For enthusiast, transfer to international flight person and cheap travelers, JAL is good way.

Date: 09.05.2018

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jenhsu79

4.6

Really like Japan Airlines. This is my first itme flying. Mediocre food but super nice crew, nice quiet passengers and they offer miso soup, green tea, and coffee in addition to the food service.

Date: 15.01.2019

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Yukisato Fujita

4.6

Loved their service and food. Nothing more to say.

Date: 31.07.2013

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Nelson

4.6

Hard to beat the service offered by JAL for economy passengers. The seats are a luxurious 19 wide and 34 of pitch. Why fly transpacific any other way?

Date: 19.05.2017

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Hsu Hung Yuan Edward

4.4

Very on time to push back the aircraft and take-off.

I am so impressed!!!

The crew members is so friendly and politely.

Cabin is quote clean!

I Love JAL

Date: 14.05.2019

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Nicholas Stone

4.4

This was my first flight with Japan Airlines. Courteous and professional staff, above average airline food and a good IFE system.

However, the online check-in service was time consuming and cumbersome. Twice at LAX, Japan Airlines staff wanted evidence of my onward travel documents from Japan. This was because I was flying only one way with Japan Airlines.

The was a punctual service with on-time departure and arrival.

Date: 04.08.2016

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KanHash

4.4

Not so many passenger in flight, cabin attendant service is cheerful and familiar. When I lost ice cream on shirt, attendant find me and served hot towels..

Date: 03.05.2018

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Hafiz Bam

4.4

Excellent service and comfortable product. Only letdown was the IFE. Excellent responsive touchscreen but lack of options, particularly for Hollywood movies and comedy dramas.

Date: 01.03.2017

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KanHash

4.4

Because Narita one runway closed by AC flight accident, 2 hour delay flight. Curfew destination, aircraft landed alternate KIX. JAL pay to JPY2000 for all passenger to rail fee for Osaka downtown..

Date: 30.07.2018

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Andrew I

4.4

Always love their service, food quality, and overall cleanliness.
Lounge at the Narita airport is great, and the 787 dreamliner on the Vancouver route is clean, new, and comfortable. They recently brought in the in-flight wifi service, which is great when you need to communicate or work while in-flight.

If anything, I'd love for the configuration to be different, as the seats are more updated in the E11 configuration instead of the current E01 configuration.

Date: 22.12.2016

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Rei_n_Sean

4.2

Premium Economy product was great, well over expectation. First time to get on PY, I felt like using it after this flight. Seat had lots of room, enough recline. Additional features included noise cancelling headphones (high quality) and Champaign service. The long flight felt easy.

Date: 13.01.2018

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Adrian Neubert

4.2

Great airline.
New aircrafts.
Friendly staff.
Very good food. My Wagyu beef was fantastic. Yamazaki single malt on board.

Date: 20.04.2019

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Rei_n_Sean

4.2

First time to shop on-board in Domestic flight, great range of product. Melvita was reasonable price that we bought 3 sets. Free Wi-Fi allowed us to communicate to Aya-chan about shopping. Delay wasn?t helpful though. Class J was fully booked.

Date: 13.01.2018

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Jackson Allan

4.2

Economy seats on the plane were quite spacious for knee space. Bit of turbulence but well handled by staff. Great entertainment system with 3d golf. Lack of adjustable air con vents a bit annoying.

Food was good, hagan daas ice cream and unexpected bonus.

Date: 21.05.2014

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KanHash

4.2

Before Christmas season, business class don?t have many passenger. Feel cheerful and familiar service.

Date: 18.12.2017

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Andrew I

3.8

Very comfortable for an economy class seat. Meals were decent, amenities were good. Many other passengers were crowding the area though, which made it more difficult to relax throughout the flight.

Date: 27.01.2016

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Adrian Neubert

3.8

One of the best business class seats in this aircraft. Prefer the window seat. Absolute privacy! Very much space for the legs. Very comfortable. Wine list is limited but they offer a good japanese Whisky. Food ok but not special. I recommend the japanese dishes.