Reviews LATAM Airlines

Name: LATAM Airlines
Rating: 3.3

3.3 from 32 reviews

Write a Review Ask a Question

Customer ratings

Seat comfort

Inflight entertainment

Cabin Staff service

Value for money

Food & Beverages

Overall rating: 3.3

Sort by

Rating

Fernando

2.8

No wifi on board (can u believe it?) but have a connection with password just for the crew.
but the crew was Great and smoking all The time and personalizing buy last name in business class.
The seat is not to much longer to sleep

Date: 04.08.2018

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ivan Utz

2.4

El personal de este vuelo estaba muy mal humorado. Pesima atencion, ninguna predisposicion a atender los pedidos. La verdad, muy malo.

Date: 30.10.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

The entertainment system was good, with variety, but not very smart to browse the movies. The food was really bad, by really bad I mean awful. I would normally never complain about plane meals but this was inedible.

Date: 08.04.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

1.6

The flight crew service was really bad, at least two of them (a woman and man). I was 4months and1/2 pregnant, and the crew treated me really badly. They sat me on a sit that did not get straight, and they wanted me to pretend it was working for departure and landing, meaning I woul

Date: 08.04.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Most reviewed airlines

View all airlines

Nick

1.8

On a domestic connecting flight via SCL, The first leg was late so we missed our connection. Not only did LATAM not do anything at all to help us transfer or rebook us, they tried to blame *us* because 'an hour connection time wasn't long enough', even though their own website had s

Date: 31.03.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Karol Mackowiak

4.2

I have flown with KLM, and other airlines which are said to be passenger-friendly. BUT imo nothing compares to what I experience when I fly with LAN. Cabin crew is always smiling, helpful, and they are making a really good atmosphere on board. If you're an avgeek, feel free to visit

Date: 05.03.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Maximiliano Romero

3.2

Boarding was fast and organized.But the deplaning process was terrible due to the SCL aerial traffic and gate assignment.
Flight crew were well-mannered and professional.There was a medical emergency and they call a doctor on board.
I watch a disney movie through on board ente

Date: 08.02.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Maximiliano Romero

Boarding was uncomfortable.You have to walk long distance then you go down a different lounge where you get a bus from there to te aircraft.
Flight crew was OK.Deplaning was the same way as in SCL.

Date: 08.02.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Maximiliano Romero

2.4

Boarding procedure was fast and organized.
Flight crew was professional and well mannered.
Deplaning was also with jetbrigde.
WIFI and In flight entertainment was only available for movies through tablet and mobiles phones.

Date: 08.02.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

julian

4.2

they change my seat selected by I. I noticed at the moment of take boarding pass, I was checed in by internet.

The base crew, in JFK, never inform the change of the gate, I was noticed entering into the app of my cellphone. In the screens appear the flight without the gate in

Date: 06.02.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Javier Velasco

4.2

Meal was good, although a bit more could have been better. In Flight entertainment was ok, easy to use screen. No wifi.

Date: 25.01.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Kaan Pernek

3.4

Two beverages services.
Three small portions (cakes, nuts, .. according tot he card).
3h30 DURATION FLIGHT.

Not so difficult to improve... First and last time with LAN.

Date: 02.01.2017

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Juan Jose Osorio Urr

4.4

This Airline is getting better, because have cheap flights, good crew, and the entertainment is from their app, as the airplane have wi-fi for the app

Date: 01.10.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ivo

4.4

Business got first to board, crew was very friendly and tried to help you! Services was great, food was great. Entertainment was enough but could be more. Wifi wasn't onboard

Date: 14.09.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nelson Alvarez Saez

3.2

Old seats. Little legroom. Not very punctual. Sky Airline does better in all these areas, and for less money.

Date: 06.08.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nelson Alvarez Saez

4.4

I'm quite a LAN fan. Not because I'm Chilean, but because I feel lucky that I can get almost anywhere in and out of the country without any major hurdle. Prices are reasonable in spite of not being officially a low cost airline. The service is OK at every stage of the flight. They a

Date: 29.02.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Claudio

3.8

Very pleasant experience to have flown by the former Lan Airlines (current Latam Chile), good on board services and good service at the airport.

Date: 28.01.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Pierre

1.8

Late and they did nothing to find me a solution. I missed my bus after in Auckland and have to book a night..

Date: 20.01.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

webstar45208

1.4

We had to leave the aircraft after almost 2 hours on the ground because of technical problems. No good communication. Boarding again at 3.40 pm. Actual boarding one hour later. Waiting on the plane again for more than an hour because the catering had to be replaced (gap in the cooli

Date: 13.01.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Maria Celeste Rodriguez

4.8

No wifi at the plane
(sin wifi en el avion)
Was a short flight, so no food, only drink
(fue un vuelo corto, no comida, solo bebida)
Vuelo canjeado FREE con los Kms de LAN (LANPASS)

Date: 29.12.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Alejandro Corvetto

2.4

The Wifi didnt work. In flight entertainment was a muted projection of Just for Laughs.
No earphones given

Date: 08.12.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

PIOTR MAKOWKA

4.4

Great service in the Business Class, the service is personalised, with the air hostess introducing herself and calling you by your name, the flight was only from FRA to MAD, still, the champagne and the food was excellent, the seats very comfortable and the Dreamliner very quiet ins

Date: 07.07.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Marcos R. Nunes

Flight attendants simply forgot the meal tray on the tray table in our seat row almost to the end of this flight. Flight attendants pass through the aisle several times but they weren't able to see our trays and remove them.

Date: 21.03.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nuno R de A Graca

3.4

LAN services were very good, the whole crew seemed competent and cordial.The boarding was fast and the flight was on schedule. There was meat or pasta for diner, and entretainment was rich, with lots of options on the AVOD sistem. I just didn't like we had to be bussed when arriving

Date: 28.11.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Arthur Baz

LAN is an exceptional airline and exceeded my expectations, The only problem was in the flight LA3505 (BOG-GRU), which had a 5-hour delay due to a engine problem.

In the first leg, LA3506 (GRU-BOG), colombian newspapers were available at the finger when we was boarding the

Date: 15.09.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Ignacio Rodriguez

3.6

Como ya he viajado con Iberia y no me gusto nada, pues esta vez, para ir a Praga escogemos billetes ida y vuelta con las chech airlines ( CZA AIRLINES) y asi nos quitabamos de disgustos. A la ida - todo perfecto. Viajabamos con un Boeing no se cuantos, pero ibamos a gusto, las azafa

Date: 18.07.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

MLP

4.4

Very friendly crew who allowed me to visit the cockpit after landing! I chatted with the captain sitting in the F/Os seat while he took photos of me there. Also beside that experience the flight was very pleasant!

Date: 04.04.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Nick Batchelor

Great crew who all spoke very good, clear English which is unusual for Latin American carriers.

Date: 18.10.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Syed Shafquat Towheed

4.4

Flight time was changed - LAN rebooked me automatically

Date: 16.04.2013

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Andres

4.6

LAN is the leading airline in South America in terms of product and service overall. Difference between all the others is the consistent product they have across their fleet and flights.