Reviews LATAM Airlines

Name: LATAM Airlines
Rating: 3.3

3.3 from 32 reviews

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Overall rating: 3.3

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Maria Celeste Rodriguez

4.8

No wifi at the plane
(sin wifi en el avion)
Was a short flight, so no food, only drink
(fue un vuelo corto, no comida, solo bebida)
Vuelo canjeado FREE con los Kms de LAN (LANPASS)

Date: 29.12.2015

Seat comfort
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Andres

4.6

LAN is the leading airline in South America in terms of product and service overall. Difference between all the others is the consistent product they have across their fleet and flights.

Date: 11.09.2012

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MLP

4.4

Very friendly crew who allowed me to visit the cockpit after landing! I chatted with the captain sitting in the F/Os seat while he took photos of me there. Also beside that experience the flight was very pleasant!

Date: 04.04.2014

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Juan Jose Osorio Urr

4.4

This Airline is getting better, because have cheap flights, good crew, and the entertainment is from their app, as the airplane have wi-fi for the app

Date: 01.10.2016

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Nelson Alvarez Saez

4.4

I'm quite a LAN fan. Not because I'm Chilean, but because I feel lucky that I can get almost anywhere in and out of the country without any major hurdle. Prices are reasonable in spite of not being officially a low cost airline. The service is OK at every stage of the flight. They are also very punctual and reliable.

Date: 29.02.2016

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PIOTR MAKOWKA

4.4

Great service in the Business Class, the service is personalised, with the air hostess introducing herself and calling you by your name, the flight was only from FRA to MAD, still, the champagne and the food was excellent, the seats very comfortable and the Dreamliner very quiet inside

Date: 07.07.2015

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Syed Shafquat Towheed

4.4

Flight time was changed - LAN rebooked me automatically

Date: 16.04.2013

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Ivo

4.4

Business got first to board, crew was very friendly and tried to help you! Services was great, food was great. Entertainment was enough but could be more. Wifi wasn't onboard

Date: 14.09.2016

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julian

4.2

they change my seat selected by I. I noticed at the moment of take boarding pass, I was checed in by internet.

The base crew, in JFK, never inform the change of the gate, I was noticed entering into the app of my cellphone. In the screens appear the flight without the gate in all moment.

Date: 06.02.2017

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Javier Velasco

4.2

Meal was good, although a bit more could have been better. In Flight entertainment was ok, easy to use screen. No wifi.

Date: 25.01.2017

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Karol Mackowiak

4.2

I have flown with KLM, and other airlines which are said to be passenger-friendly. BUT imo nothing compares to what I experience when I fly with LAN. Cabin crew is always smiling, helpful, and they are making a really good atmosphere on board. If you're an avgeek, feel free to visit pilots in the cockpit, they usually have time for a little chat and photos.

Date: 05.03.2017

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Nick Batchelor

Great crew who all spoke very good, clear English which is unusual for Latin American carriers.

Date: 18.10.2013

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Claudio

3.8

Very pleasant experience to have flown by the former Lan Airlines (current Latam Chile), good on board services and good service at the airport.

Date: 28.01.2016

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Bartosz xx

3.6

LAN is perfect on long haul flights

Date: 30.06.2011

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Ignacio Rodriguez

3.6

Como ya he viajado con Iberia y no me gusto nada, pues esta vez, para ir a Praga escogemos billetes ida y vuelta con las chech airlines ( CZA AIRLINES) y asi nos quitabamos de disgustos. A la ida - todo perfecto. Viajabamos con un Boeing no se cuantos, pero ibamos a gusto, las azafatas muy buenas, un servicio genial, con una comidita bastante aceptable, con bebidas, con todo incluido. Salimos casi a tiempo desde Madrid

Date: 18.07.2014

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Kaan Pernek

3.4

Two beverages services.
Three small portions (cakes, nuts, .. according tot he card).
3h30 DURATION FLIGHT.

Not so difficult to improve... First and last time with LAN.

Date: 02.01.2017

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Nuno R de A Graca

3.4

LAN services were very good, the whole crew seemed competent and cordial.The boarding was fast and the flight was on schedule. There was meat or pasta for diner, and entretainment was rich, with lots of options on the AVOD sistem. I just didn't like we had to be bussed when arriving in Lima when there were fingers avalaible.

Date: 28.11.2014

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Nelson Alvarez Saez

3.2

Old seats. Little legroom. Not very punctual. Sky Airline does better in all these areas, and for less money.

Date: 06.08.2016

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Maximiliano Romero

3.2

Boarding was fast and organized.But the deplaning process was terrible due to the SCL aerial traffic and gate assignment.
Flight crew were well-mannered and professional.There was a medical emergency and they call a doctor on board.
I watch a disney movie through on board entertainment.

Date: 08.02.2017

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The entertainment system was good, with variety, but not very smart to browse the movies. The food was really bad, by really bad I mean awful. I would normally never complain about plane meals but this was inedible.

Date: 08.04.2017

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Arthur Baz

LAN is an exceptional airline and exceeded my expectations, The only problem was in the flight LA3505 (BOG-GRU), which had a 5-hour delay due to a engine problem.

In the first leg, LA3506 (GRU-BOG), colombian newspapers were available at the finger when we was boarding the 767-300ER. The airplane was clean and well-kept, the seats in Economy (2-3-2 configuration) was excellent (for a Y class) and the IFE was also very good. The food service was surprisingly good - a hot meal, a breakfast and water/coffee available during all the flight. There was also red and white whine in the hot dish.
In the other flights, BOG-ADZ, ADZ-BOG, BOG-CTG and CTG-BOG, short-haul domestic flights, the service was also very good for such small flights. The food was quite normal, but a comedy show screened at the plane's televisions was excellent. Despite to the engine problem delay and also a one-hour delay at Cartagena - due to a ATC problem, which closed the airport and was absolutely not fault of the airline - our experience with LAN was very good, also better than the experiences with COPA on the flights GRU-PTY-MCO-PTY-GRU, American on CNF-MIA-CNF and British on GRU-LHR-CPH-LHR-GRU.

Date: 15.09.2014

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Marcos R. Nunes

Flight attendants simply forgot the meal tray on the tray table in our seat row almost to the end of this flight. Flight attendants pass through the aisle several times but they weren't able to see our trays and remove them.

Date: 21.03.2015

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Fernando

2.8

No wifi on board (can u believe it?) but have a connection with password just for the crew.
but the crew was Great and smoking all The time and personalizing buy last name in business class.
The seat is not to much longer to sleep

Date: 04.08.2018

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Alejandro Corvetto

2.4

The Wifi didnt work. In flight entertainment was a muted projection of Just for Laughs.
No earphones given

Date: 08.12.2015

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Ivan Utz

2.4

El personal de este vuelo estaba muy mal humorado. Pesima atencion, ninguna predisposicion a atender los pedidos. La verdad, muy malo.

Date: 30.10.2017

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Maximiliano Romero

2.4

Boarding procedure was fast and organized.
Flight crew was professional and well mannered.
Deplaning was also with jetbrigde.
WIFI and In flight entertainment was only available for movies through tablet and mobiles phones.

Date: 08.02.2017

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Maximiliano Romero

Boarding was uncomfortable.You have to walk long distance then you go down a different lounge where you get a bus from there to te aircraft.
Flight crew was OK.Deplaning was the same way as in SCL.

Date: 08.02.2017

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Nick

1.8

On a domestic connecting flight via SCL, The first leg was late so we missed our connection. Not only did LATAM not do anything at all to help us transfer or rebook us, they tried to blame *us* because 'an hour connection time wasn't long enough', even though their own website had sold us the connecting ticket. And after an hour on the phone in the queue waiting for an English speaking customer service agent (there being no in-person customer service at SCL, their hub airport), they cut the line.

Date: 31.03.2017

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Pierre

1.8

Late and they did nothing to find me a solution. I missed my bus after in Auckland and have to book a night..

Date: 20.01.2016

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1.6

The flight crew service was really bad, at least two of them (a woman and man). I was 4months and1/2 pregnant, and the crew treated me really badly. They sat me on a sit that did not get straight, and they wanted me to pretend it was working for departure and landing, meaning I would have to leave the sit straight without resting my back on it... which make no sense at all This shows how little they care about security measures, risking the safety of a pregnant woman. Why wouldn't they change me to another sit? no idea, but they got quite cross with me, making me feel responsible when I said I was not going to pretend to sit straight as gravity is very strong at departure time, and I was already too tired, after flown 23 hours already. They were not nice, they did not apologize for giving me a bad seat and treated me as I was a disobedient passenger in front of everyone, which of course made me extremely frustrated and angry for the rest of my trip. Not a nice way to start one's holiday. Very unfair treatment.

Date: 08.04.2017

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Carsten Gebauer

1.6

GYE-LIM-CUZ-LIM-SCL-GIG
all flights on time - good service - friendly staff

Date: 28.05.2012

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webstar45208

1.4

We had to leave the aircraft after almost 2 hours on the ground because of technical problems. No good communication. Boarding again at 3.40 pm. Actual boarding one hour later. Waiting on the plane again for more than an hour because the catering had to be replaced (gap in the cooling chain). Finally departed without food. 3,5 hour flight only with softdrinks. Landed in Sao Paulo at 0:30 am instead 5:30 pm. Crew promised us compensation. Nobody at the airport with information about that. Unbelievable!!!