Reviews Thai Airways

Name: Thai Airways
Rating: 3.6

3.6 from 38 reviews

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Overall rating: 3.6

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Nolan Tianco

4.8

Great food, friendly and helpful FAs. However the 777-200s are quite dated although the seats have average but comfortable recline. PTV system is old version, about 7 screens and not as interactive.

Date: 14.02.2019

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???

4.8

foody are fine, fine food, very local style in offering meals, when im in Thailand they offered food in thai flavour, when im in Germany, they offered in German style with potato ball, but no wifi in the flightr

Date: 21.02.2015

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Value for money
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Mkw Waleed

4.8

Bangkok airport is a beast airport in the world.Thai airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Thai airways service center please take action about refreshment matter. at last travel of Thai airways is peacef

Date: 18.02.2015

Seat comfort
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Cabin Staff service
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Bay Vijitakula

4.6

I saw a lovely smile and service mind of cabin crew staff. There was a very good priority zone for Gold card passengers. Only a problem, There was some technical problem at PTV so they need to closed them for few minutes.

Date: 11.04.2016

Seat comfort
Inflight entertainment
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ssunny1227

4.6

Flight Crews are really kind and fit my satisfaction.
A course meal also delicious. I recommend a Western style meal. and A champaign was good.

Date: 22.03.2019

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Thomas van Woerkom

4.6

Excellent airline on long haul with good service. Unfortunately it was an older version, so no personal tv's in this aircraft as of yet. Had a very pleasant flight attendant though who took her time to have a small chat with me.

Date: 02.04.2018

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KiwiPete

4.4

This would be my favorite airline to fly on. The staff are always super friendly and helpful. They moved passengers to make more room in crowded areas.

Date: 25.04.2019

Seat comfort
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Cabin Staff service
Value for money
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KiwiPete

4.4

This was my first time I have ever flown Thai Airways and I was amazed at how friendly every person on the aircraft was. I wouldn't hesitate flying with Thai Airways again.

Date: 25.04.2019

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DESCRIERES

4.4

Short flight on a nearly full aircraft. Very efficient and well coordinated cabin crew.
Snack adequate for the time of the day.

Date: 12.12.2015

Seat comfort
Inflight entertainment
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Value for money
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fjorissen

4.4

My entertainment screen did not work.

The flight attendants where unable to repair.

Very inconvenient.

I was NOT allowed to go sit in another epty seat (where entertainment was operational)

Date: 08.09.2019

Seat comfort
Inflight entertainment
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Value for money
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newtonn53

4.4

Have to say my experience of Thai from Singapore was superb. Boarding went fine, shown to my wonderful seat and the layout for business was just like first without the curtain to block out other passengers. Very attentive service, Great food and wine plus a complimentary wifi vouche

Date: 05.05.2019

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Edward

4.4

Fantastic experience with Thai on their 744. New cabin with loads of legroom and a decent IFE system. Service is amazing as with many Asian carriers. 5*.

Date: 25.05.2017

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Arun Thomas Oommen

4.4

Excellent service. Nothing more to say. Except it took much time for deplaning as the flight was parked in a remote bay, rest every thing was fine. The in flight crew was also much friendly. I always love flying in B777.

Date: 31.10.2015

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newtonn53

4.4

As always, very good service in Business Class (Royal Silk). Check in at BKK done within 2 minutes. Passport and security another 5 minutes. The Royal Silk lounge is strange. Alcoholic drinks in a small section of the lounge away from the main area and not signposted. For my flight

Date: 13.05.2018

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Bay Vijitakula

4.4

1 hr. DELAY and In-Flight services look worse. First , the member of crew forgot to serve me a cup of juice before meal. She jumped my row to another row and another one is a size of meal that seems very smaller.

Date: 24.01.2016

Seat comfort
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Value for money
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Dean M

4.2

I missed digital boarding pass, and I miss the properly functioning app. The app is a link to the website and dose not save the data, so with every app start it is necessary to fill the data again.
Movie selection is somewhat modest, cannot compare with Qatar or some others. Def

Date: 19.01.2018

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Value for money
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foxtango25

4.2

Crew were generally friendly despite the entertainment system being very old and did not work very well. However the food and the beautiful sunset made up for it.

Date: 24.10.2018

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newtonn53

4.2

747 flight from SIN to BKK - late but plenty of announcements. Flight totally full. So good reason for a 747. Plane old though. In-flight didn't work but no matter on a 2 hour fight. HOWEVER - yet again, THAI gets us off the plane at BKK on a bus. Many empty bays with Finnair, Catha

Date: 10.12.2017

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Steve

3.8

Thai crew really makes the difference! However the airline still has to work better on seats design. Also, despite the In-flight entertainment system has been upgraded, it seems worse than before, since it's not even possible to filter the contents by the language.

Date: 04.05.2018

Seat comfort
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Cabin Staff service
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PhilTaylor

3.8

Thai Airways flying Business Class let themselves down, just about all other carriers give Fast track Passes to Business Class Passengers, Thai do not, there is something about a dedicated Business Class Fast track somewhere in the Airport but it is not well signposted/Directed at a

Date: 28.01.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Bay Vijitakula

3.8

It was a great flight very good service/safety and In-Flight Entertainment , Best services experience from Thai crews. Food was a little disappointed , I ordered Seafood Meal and got a steamed tasteless salmon that also a bit dry , second meal I got steamed seafood with mashed potat

Date: 17.10.2015

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Bengt Fahlander

3.8

Boarding was ok. Butwhen we left the aircraft in angkok at a remote station no extr aservice was givn to Business Class passengers.The front doo was closed and all passengers have to leave the aircraft from the midlle door at the same time as a oot of Economy passenger was running d

Date: 14.03.2018

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Value for money
Food & Beverages

DESCRIERES

3.8

Aircraft full. Boarding slightly delayed but take-off on time.
Again a very efficient and well coordinated cabin crew.
Snack and coffee service adequate for the time of the day

Date: 12.12.2015

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Bengt Fahlander

3.8

A very long walk to Gate G2. Aircraft not at the stand. We have to take a bus all the way back again to the aircraft at a remote stand. Very croudy bus with a lot of economy passengers and children. This was the second time this happened to us flying from BKK to AKL

Date: 12.12.2014

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Cabin Staff service
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Dave Brown

3.6

USed a large A330 to get from Bangkok to Krabi, a 50 minute flight. Were very good and even got a meal during such a short flight.
Seat was OK for a short duration trip but I wouldn't like to be in this economy seat for 12+ hours.

Date: 28.03.2018

Seat comfort
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Ayush_Mathur

3.4

Avoid their older aircrafts as they have not been refurbished and feature a not so superior product, especially the 777-200ER and -300 where the business class seats have a very poor product, although the initial -200 was better off.

Date: 01.07.2019

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Aadam Kakakhel

3.2

Good airline. While flying on their plane is great, their track record with being on time isn't the best. I ended up staying 2 days in Suvarnabhumi Airport due to a delay in Singapore which caused me to miss our flight to Islamabad.

Date: 18.02.2018

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Adrian Neubert

Old flight equipment and even with Star Gold never could get exit row. Impression that Thai does not belong to Star Alliance. At China Air I always get exit.

Date: 24.04.2018

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Seongeun

Flight back to ICN was delayed but the crews didn't give enough information. So passengers had to wait long and didn't now the reasons.

Date: 20.08.2016

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Value for money
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Xeraphim Heart

A380 cabin attendants services are terrible as they were rush service and yet no taken care. The flight is fully loaded but crew also full team equip. Seating on emergency exit of A380 on upper deck is a nightmare.

Date: 23.10.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

AgusZhang

2.6

The Food so bad, smeely... the Alkohol beverages are not showing on a cart, if you want so u need to asking to cabin crew

Date: 21.07.2019

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

Bay Vijitakula

2.6

Terribly service by flight attendants at my seat zone. It was obviously different from another flight. I didn't see their smile, service mind and respect to passengers as normally see. I was really disappointing in these service

Date: 11.04.2016

Seat comfort
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Value for money
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bigekarat

should work on Delaying th passenger . There is no excuse regarding the incoming plane is delay or not.

Date: 07.01.2019

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Value for money
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Adrian Neubert

1.8

Temperature at Thai flights is always! adjusted much too cold.
All passengers sit freezing in thick clothes plus blanket.
It makes you sick on a 5-hour flight.
Claiming at flight attandent does not help. I had to use my blanket as a coat. Lessons learned: always bring a war

Date: 20.04.2019

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Value for money
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Hunter Reynolds

1.6

TG is in deep financial problems its becoming plain to see this when you look at all of the repairs needed to the planes they have.

Date: 15.01.2018

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Steve Dudley

1.6

I was very disappointed in the service on this leg from London to Bangkok, my wife had an issue with chewing gum being left under the arm rest of her chair, when I brought this to the attention of the flight crew member, he turn up his nose and did nothing about it, I had to go an c

Date: 02.02.2017

Seat comfort
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Cabin Staff service
Value for money
Food & Beverages

Hans Jurgen Pflaum

1.6

For a Busines-Class Flight, sorry to tell you that the meal was terrible.
In parts it was could and really not delicious.
In example, at Turkish Airlines, it was much more better tha this one...

Date: 19.12.2015

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

???

1.4

One of the worst First Class service I had experienced with THAI, more improvement needed.

Bad flight, started with a swop of equipment, from a new A380 to an old 747. Then there was a delay of 3.5 hours departure time, likely due to the swap.

F lounge was crappy, more