Name: United Airlines
Rating: 2.8

ALBU2000

2

In one word - awful. Avoid this airline at any cost. Everything, absolutely everything, starting from ground service, to problem solving and ending in comfort - was terrible

Date: 15.01.2020

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adriantheavgeek

2.4

while UA has a great long-haul coach product, their trans-con domestic product is really lacking. only one drink service with a bag of peanuts, no IFE, and it was evening, so I was tired but unable to sleep. that last part is't really UA's fault, but would NOT look forward to a trans-con with UA (if it's a 737/a320) P.S. I am aware that there is an app for IFE, but they need to do a better job advertising that

Date: 05.01.2020

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Jennywren68

2

sorry to say, but this was my first time to trial United's Polaris service and it is not proper business class in my opinion. The seats are flat but very uncomfortable...I was comparing to BA/AA and while the price was quite a bit cheaper, I paid for it with a lack of sleep and comfort. It is also very crowded and the seats are really crammed together. The flight attendants were lovely, which was the only saving grace with Polaris

Date: 04.01.2020

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CLTRDUSpotter

4.4

Crew was very friendly and did their best for an early morning flight. Stroopwaffles are good and don't forget to ask for one.

Date: 03.01.2020

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CaptainFari

2

After the everlasting delay, we finally got called into the airplane. We were greeted by a tall male flight attendant with mean brows (either it's genetics or he's always angry) and a flight attendant sitting on the gallery's counter texting on her phone. Both of the flight attendants greeted us nor apologized for the delay.

Because of the 20 minutes delay in the middle of the taxiway, I couldn't hold my bladder any longer so I rushed back to the lavatory to do my number 1. Since I was the first person of the flight to use the lavatory, I expected it to smell heavenly and a full bottle of soap. But no, there is still a huge load of soft feces unfleshed in the toilet. Immediately, I went to the lavatory next door. The asian flight attendant who was sitting diagonally apologized and smiled and moved to the opposite diagonal direction to the jump seat. The tall male flight attendant, right in front of the door, REFUSES to move. Since I don't want to make a fuss and be the next topic of CNN, I politely opened the door and do my business. The lavatory was filthy with trash full of paper towels filled to the rim. It was horrendous! I was grateful that I was doing number 1 and walked back to my seat.

There was no back-seat TV. Although, they offered IFE through mobile devices via United WiFi. It was a pain of my neck to watch because it drains my phone battery fast and my screen is small. Did I mention there was no power outlets to charge my phone?

The positive thing from this experience would be the complimentary biscuits and a tiny cup of drinks (smaller than Delta). The landing was real smooth (Shoutout to the pilots) and the Asian flight attendant was extremely friendly and nice.

Date: 29.12.2019

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Flymepls

4

Food was great going to HNL on this flight. It was subpar heading back to ORD on 11/04. Be consistent UA!

Date: 20.12.2019

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Planez717

2.2

You?d have to go to spirit or Ryan air to get any worse. Horrible seating policy, and a total cash grab. Just book JetBlue and loose a couple of bucks. Not worth money saved.

Date: 13.12.2019

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ainesh

1.6

Garbage - used blankets, no earphones, no water, screaming babies, screaming crew. Just too memorable.

Date: 12.12.2019

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navy5airplane

4.2

The flight crew was amazing! I don?t think I have ever had a better flight. They even let me go into the cockpit when we landed in Houston! You will get attentive service, and enjoy the flight! Try and be in the first 2 rows so you get first pick on meals.

Date: 19.11.2019

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goflyual

4.4

Flown over 1.5 million miles on United from the U.S. to Europe, South America, Australia, Asia and all over the U.S. While once in a while the experience on United has not been the greatest I would say after 30 years flying them the are one of the best and have repeatedly earned my business. Thank you United.

Date: 14.11.2019

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FlyingNone

2

Low rating due to equipment - tight seats economy minus and ridiculous video controls on the middle of the armrest plus no way to manually shut it off.

Date: 10.11.2019

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Charlie Carter

1.8

First charged me for bags within my allowance, then didn't put any of our bags on the plane, then constantly gave false information about when the bags would be delivered. Eventually delivered several hours after promised very late at night. That was after incredibly rude flight attendants and ridiculous attitude on board. Will avoid United where possible in future.

Date: 03.11.2019

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airjeffrey

1.4

Unable to check-in until four hours before flight due to me not having a checked bag. In the mobile app they provide early checkin but not for people who only have a carry on.

Date: 31.10.2019

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mrsyeltzin

4.4

Transcon flights in premium markets seem to offer a constant stream of services in economy, which is nice. No complaints about the multiple drink services, although it can take a while before you're served the first one if you're all the way in the back of a large plane!

Date: 31.10.2019

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airjeffrey

1.2

The ability to check in without checking in a bag is NOT cool, you need to still goto main check-in if you do not have a bag to check. Kinda defeats the whole idea of offering an early check-in.

Date: 31.10.2019

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IanF

2.6

A bit below par service for premium economy, but a fairly comfortable seat and very good IFE. The boarding arrangement at EWR was rather chaotic with two busy flights at adjacent gates and no room to wait.

Date: 19.10.2019

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Plainsandplanes

4.6

United is my go to airline. Dependable service, great flight options, great customer service, and always a good experience. The prices are always competitive with he other legacy carriers.

Date: 16.10.2019

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MacGibber

3.4

Note that UA6127 departs from the gates and sits at the taxiway or runway until early morning take-offs are allowed starting at 06:30

Date: 06.10.2019

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BassoonBoy

4.2

This was another great flight with United. The entire flight was pleasant and the staff was great. We got to board early since we are military, so that was another added perk.

Date: 04.10.2019

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carsonpredovich

2.2

United is a joke when it comes to service. Take a note from Delta and get better flight attendants. The ones you have are always rude and seem like they hate their jobs.

Date: 08.09.2019

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unplugged92

3.4

I don't get why people hate on United. It is a decent airline. Unless you're expecting luxury service, I think United caters to the average person pretty well.

Date: 27.08.2019

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j_gillespie8888

2.4

Inflight seatback entertainment was only working for half of us. Staff weren't very friendly or accommodative considering our flight was 5 hours late.

Date: 18.08.2019

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JourneyingwithJosiah

4.8

Despite United's bad reputation, I found that my flight in United's new Polaris Business class from Frankfurt to Chicago to be perfect! Boarding was very organized. The flight crew were very kind, and were always helping passengers. The food was amazing, and you can't go wrong with a ice cream sundae service for dessert. The entertainment system has so many options. This was definitely a 5-star experience for me.

Date: 14.08.2019

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GerdO

4.4

Except the checkin with no agents even for business class guests everything else was quite ok, at least some did/beverage service in the plane, good IFE, nice lounge

Date: 25.06.2019

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rblok

1.8

delayed 10 hours, crew timed out, fuel pumps failed due to over fueling on second push, returned to the gate got a new plane from the hanger, waited 3 hours for cleaners that left the plane dirty as hell. 6 pm departured turned in to 330 am depart

Date: 20.06.2019

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Oboist925

2.8

Flight was delayed by an hour due to catering. However, the flight itself was fine. Snack box I got was good.

Date: 25.05.2019

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Oboist925

4

The ERJ-145s have a safety presentation tape which the flight attendant plays. Ours mouthed along with the presentation, which was fun.

Date: 25.05.2019

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Jeronimo Castro

3

A bit disappointing, Avianca, the competition in the Bogota-New York route is way better, they fly to JFK and not to Newark, they have many more flights, all of them are operated by new a330-200/300 and 787-8/9 rather than the aging 737-700 that United uses which just can't keep up to the competition. Will fly Avianca next time I go up to NYC, United disappointed me

Date: 17.05.2019

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Shelley Bock

3.8

Flight was delayed by 3+ hours as plane was delayed in Chicago snowstorm (in April?) as it flew to Seattle then Denver. Arrived at MCI at 0200 exactly. Crew and plane were great, but scheduling was unfortunate.

Date: 15.04.2019

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hstern

4.4

The Flight Attendants seem kinda annoyed when i asked for snacks after the food service as i was asleep during it.

Date: 12.04.2019

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Arthur Baz

3.8

Everything PERFECT, except for the wifi, which is really expensive, and my AVOD screen which was a bit glitchy.

Date: 12.04.2019

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Cameron Tu

1.2

Charged $30 to check bag, rudely informed by gate agents. United is the only major airline to charge for carry on bags with a Basic ticket fare.

Date: 07.04.2019

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Bfarley03

3.6

Remote for seatback was broken and didn?t work. I was unable to change the current channel the entire flight, although entertainment may be accessed from your personal device on the United app.

Date: 21.03.2019

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Dave Fernig

1.8

Plane sat at gate for max time to avoid fine (1 h 59 min), then pulled onto tarmac for 1 h and went back to gate - v little info on apparent technical problem, filching crew got on plane late, all suggests airline new plane could not fly and played around to avoid fine and passenger compensation. Eventually flew to LAX, as SNA shuts at 23.00.

Date: 09.03.2019

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ihenry_pinto

4.2

The United 737-800 looks new. The crew was very nice. The flight was really fast we even arrived 10 minutes early.

Date: 22.02.2019

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ihenry_pinto

4.4

The flight was very quick. Crew members where really nice and professionals. United has an awesome customer service and the check in was quick.

Date: 22.02.2019

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Josh Moede

4.2

This plane was too cramped for a 5 hour flight - United needs to give extra space for longer flights. UA only had a total of 6 dinner sandwiches to sell for the entire main cabin and the crew said that was typical. Why promote something to everyone that you don't have enough for more than one full row!

Date: 09.02.2019

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franknoort

1.2

Worst. Flight. Ever. United has managed to downgrade flight experience so even below RyanAir standards. Yes, we are guilty of choosing the cheapest flight options at United, but we did not realise that there was no way to change seating arrangements at check-in. So we ended up at row 41, which is the last row in a 767, against the toilets. Seats could not recline and I was constantly disturbed by people going to or from the toilet bumping against my shoulder. Worst were the flight attendants who managed to constantly run into me.

Date: 04.02.2019

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Otayanc

1

Configuration of business class seats in this particular plane (B777-300ER) is terrible. 4 seats are next to each other in the middle block and our seats were facing back of the plane.

Date: 21.01.2019

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Alex_Bransby

4.8

Staff are very friendly, food is pretty good and in-flight entertainment on newer flight models is very good. Flights to New York seem to fly by...

Date: 09.01.2019

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russell cruickshank

3.2

VERY SLOW BAGGAGE DELIVERY BY CONTRACTED STAFF AT TORONTO (35 mins for first bag with no announcement as to why). Also, ground crew was not in place even though our early arrival was known at least 1 hour out.

Date: 13.11.2018

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guihau

3.8

Business Class (Intercontinental) is a better Premium Eco, as you will have 4 seats in the middle. Its a 180 degree flat seat, but very narrow. Sleeping is possible after several glass of wine

Date: 22.10.2018

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rohitmukherjee

1.6

1. Boarding/Deplaning was efficient and the flight was on-time.
2. The food was subpar, but given that the roundtrip ticket from Singapore to San Francisco was only S$1072 ($784), I guess that's expected.
3. It was impossible for me to sleep on the flight as the seat was hard and uncomfortable. My back hurt by the end of the flight.

Date: 07.10.2018

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Anamitra Ghatak

1.6

The in In flight drinks never arrived since the cabin crew ran out of supply. Nobody applogized or ever said the reason. They just did not come back.

Date: 03.09.2018

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AndrewWu

2

Flight was delayed 2 and a half hours, they didn't even tell us why (it was a delayed inbound up from Newark according to FR24), everything else was nice.

Date: 28.08.2018

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Trent Chiang

2.4

United Airlines recently decided to kowtow to Chinese commies and import censorship to their website. Shame on United.

Date: 31.07.2018

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BookerAtkins

4.2

Wow. United made this trip exceptional. The pilots showed me the cockpit when we landed and explained to me how everything worked. Thank you United!

Date: 25.07.2018

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Markus Krenn

1.2

The poorest experience of an Airline I ever had, after a delay of 3 hours we missed our Connection flight and had to be rebooked for the next day. After 3 hours of waiting in the Customer Services Queue we were not even offered vouchers for Food our Hotel. So we spent 200$ on our own expenses! Crew at Customer Services were rude and not very helpful. They didn't know anything!