Name: United Airlines
Rating: 2.8

Alex_Bransby

4.8

Staff are very friendly, food is pretty good and in-flight entertainment on newer flight models is very good. Flights to New York seem to fly by...

Date: 09.01.2019

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JourneyingwithJosiah

4.8

Despite United's bad reputation, I found that my flight in United's new Polaris Business class from Frankfurt to Chicago to be perfect! Boarding was very organized. The flight crew were very kind, and were always helping passengers. The food was amazing, and you can't go wrong with a ice cream sundae service for dessert. The entertainment system has so many options. This was definitely a 5-star experience for me.

Date: 14.08.2019

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Plainsandplanes

4.6

United is my go to airline. Dependable service, great flight options, great customer service, and always a good experience. The prices are always competitive with he other legacy carriers.

Date: 16.10.2019

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OGGSpotting

4.6

Great crew, food and service. Great new aircraft with great amenities. Aircraft was very clean. Fast wifi, good entertainment.

Date: 08.05.2018

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mrsyeltzin

4.4

Transcon flights in premium markets seem to offer a constant stream of services in economy, which is nice. No complaints about the multiple drink services, although it can take a while before you're served the first one if you're all the way in the back of a large plane!

Date: 31.10.2019

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ihenry_pinto

4.4

The flight was very quick. Crew members where really nice and professionals. United has an awesome customer service and the check in was quick.

Date: 22.02.2019

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hstern

4.4

The Flight Attendants seem kinda annoyed when i asked for snacks after the food service as i was asleep during it.

Date: 12.04.2019

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Jonathan

4.4

I think it's a bit weird that United still charges for seat back entertainment (which is available on some of their 737-900), but you can get free stuff while streaming. Delta doesn't charge for this.

Date: 25.11.2017

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goflyual

4.4

Flown over 1.5 million miles on United from the U.S. to Europe, South America, Australia, Asia and all over the U.S. While once in a while the experience on United has not been the greatest I would say after 30 years flying them the are one of the best and have repeatedly earned my business. Thank you United.

Date: 14.11.2019

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GerdO

4.4

Except the checkin with no agents even for business class guests everything else was quite ok, at least some did/beverage service in the plane, good IFE, nice lounge

Date: 25.06.2019

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CLTRDUSpotter

4.4

Crew was very friendly and did their best for an early morning flight. Stroopwaffles are good and don't forget to ask for one.

Date: 03.01.2020

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BookerAtkins

4.2

Wow. United made this trip exceptional. The pilots showed me the cockpit when we landed and explained to me how everything worked. Thank you United!

Date: 25.07.2018

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BassoonBoy

4.2

This was another great flight with United. The entire flight was pleasant and the staff was great. We got to board early since we are military, so that was another added perk.

Date: 04.10.2019

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Josh Moede

4.2

This plane was too cramped for a 5 hour flight - United needs to give extra space for longer flights. UA only had a total of 6 dinner sandwiches to sell for the entire main cabin and the crew said that was typical. Why promote something to everyone that you don't have enough for more than one full row!

Date: 09.02.2019

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ihenry_pinto

4.2

The United 737-800 looks new. The crew was very nice. The flight was really fast we even arrived 10 minutes early.

Date: 22.02.2019

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navy5airplane

4.2

The flight crew was amazing! I don?t think I have ever had a better flight. They even let me go into the cockpit when we landed in Houston! You will get attentive service, and enjoy the flight! Try and be in the first 2 rows so you get first pick on meals.

Date: 19.11.2019

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Oboist925

4

The ERJ-145s have a safety presentation tape which the flight attendant plays. Ours mouthed along with the presentation, which was fun.

Date: 25.05.2019

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Flymepls

4

Food was great going to HNL on this flight. It was subpar heading back to ORD on 11/04. Be consistent UA!

Date: 20.12.2019

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PlinioKZ

3.8

The plane looks so old, and 4 days later I still don't have my bag. The delay has been incredible, I am a 1k, I flew business class, and I didn't get my bag, it's incredible!

Date: 11.01.2018

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Shelley Bock

3.8

Flight was delayed by 3+ hours as plane was delayed in Chicago snowstorm (in April?) as it flew to Seattle then Denver. Arrived at MCI at 0200 exactly. Crew and plane were great, but scheduling was unfortunate.

Date: 15.04.2019

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Arthur Baz

3.8

Everything PERFECT, except for the wifi, which is really expensive, and my AVOD screen which was a bit glitchy.

Date: 12.04.2019

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guihau

3.8

Business Class (Intercontinental) is a better Premium Eco, as you will have 4 seats in the middle. Its a 180 degree flat seat, but very narrow. Sleeping is possible after several glass of wine

Date: 22.10.2018

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Bfarley03

3.6

Remote for seatback was broken and didn?t work. I was unable to change the current channel the entire flight, although entertainment may be accessed from your personal device on the United app.

Date: 21.03.2019

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MacGibber

3.4

Note that UA6127 departs from the gates and sits at the taxiway or runway until early morning take-offs are allowed starting at 06:30

Date: 06.10.2019

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unplugged92

3.4

I don't get why people hate on United. It is a decent airline. Unless you're expecting luxury service, I think United caters to the average person pretty well.

Date: 27.08.2019

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russell cruickshank

3.2

VERY SLOW BAGGAGE DELIVERY BY CONTRACTED STAFF AT TORONTO (35 mins for first bag with no announcement as to why). Also, ground crew was not in place even though our early arrival was known at least 1 hour out.

Date: 13.11.2018

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Patrick

3

WiFi did not work again. Seems like the last three trips we have taken on United, the WiFi would not work.

Date: 12.02.2018

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HawaiianDC8

3

The meal was good. The crew was rude and indifferent. Desert was a cookie. I was expecting an ice cream sundae. And the entire meal service was rushed. I do not understand this on a 5+ hour flight. Trays were being picked up an hour after departure.

Date: 30.05.2018

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Jeronimo Castro

3

A bit disappointing, Avianca, the competition in the Bogota-New York route is way better, they fly to JFK and not to Newark, they have many more flights, all of them are operated by new a330-200/300 and 787-8/9 rather than the aging 737-700 that United uses which just can't keep up to the competition. Will fly Avianca next time I go up to NYC, United disappointed me

Date: 17.05.2019

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michal

2.8

Weird 2+4+2 business class setup with half seat backwards, narrow, lack space to put personal items, overall not worth business class price.

Date: 08.12.2017

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Chris Hogg

2.8

United's bag policy delay planes and causes frustrations. Why let people with overweight wheelies and large computer bags board. There are ALWAYS full lockers and bags need to be offloaded. Some passengers are just plain ignorant. The female in 1F on my flight for instance who thinks it is OK to put her oversize wheelie into the overhead and leave it hanging 4 inches over the edge, then she expects the crew to sort it out.

Date: 12.02.2018

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Chris Hogg

2.8

The boarding process is such a joke it is actually comical. You?ve got a full flight and everyone walks on with a wheelie and a large bag, plus coats and jackets. One hour to board - pathetic. It takes non-US international airlines with 777?s and A380s less than 45 minutes. The funniest thing is that first class boards first, but the door used is right at the front. As soon as they are on a pretentious little prick in a uniform starts walking down the aisle asking 20 people what they would like to drink after take off, holding up everyone else from getting on. When I mentioned this was a poor process to the next hostess, she asked me take my seat - customer disservice at its American best!

Date: 15.02.2018

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Oboist925

2.8

Flight was delayed by an hour due to catering. However, the flight itself was fine. Snack box I got was good.

Date: 25.05.2019

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IanF

2.6

A bit below par service for premium economy, but a fairly comfortable seat and very good IFE. The boarding arrangement at EWR was rather chaotic with two busy flights at adjacent gates and no room to wait.

Date: 19.10.2019

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adriantheavgeek

2.4

while UA has a great long-haul coach product, their trans-con domestic product is really lacking. only one drink service with a bag of peanuts, no IFE, and it was evening, so I was tired but unable to sleep. that last part is't really UA's fault, but would NOT look forward to a trans-con with UA (if it's a 737/a320) P.S. I am aware that there is an app for IFE, but they need to do a better job advertising that

Date: 05.01.2020

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Trent Chiang

2.4

United Airlines recently decided to kowtow to Chinese commies and import censorship to their website. Shame on United.

Date: 31.07.2018

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j_gillespie8888

2.4

Inflight seatback entertainment was only working for half of us. Staff weren't very friendly or accommodative considering our flight was 5 hours late.

Date: 18.08.2019

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Planez717

2.2

You?d have to go to spirit or Ryan air to get any worse. Horrible seating policy, and a total cash grab. Just book JetBlue and loose a couple of bucks. Not worth money saved.

Date: 13.12.2019

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carsonpredovich

2.2

United is a joke when it comes to service. Take a note from Delta and get better flight attendants. The ones you have are always rude and seem like they hate their jobs.

Date: 08.09.2019

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cliu1989

2.2

Baggage delayed for 2 days - no compensation provided. On flight wifi not quite reliable. Terrible food.

Date: 12.07.2018

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Jennywren68

2

sorry to say, but this was my first time to trial United's Polaris service and it is not proper business class in my opinion. The seats are flat but very uncomfortable...I was comparing to BA/AA and while the price was quite a bit cheaper, I paid for it with a lack of sleep and comfort. It is also very crowded and the seats are really crammed together. The flight attendants were lovely, which was the only saving grace with Polaris

Date: 04.01.2020

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FlyingNone

2

Low rating due to equipment - tight seats economy minus and ridiculous video controls on the middle of the armrest plus no way to manually shut it off.

Date: 10.11.2019

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ALBU2000

2

In one word - awful. Avoid this airline at any cost. Everything, absolutely everything, starting from ground service, to problem solving and ending in comfort - was terrible

Date: 15.01.2020

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irenadam

2

I (and about 100 more passengers) didn't get my luggage - it arrived only three days later.
trying to send an email to the email address that was given to me to claim interim expenses resulted in a bounced email as the inbox is full...

Date: 26.01.2018

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AndrewWu

2

Flight was delayed 2 and a half hours, they didn't even tell us why (it was a delayed inbound up from Newark according to FR24), everything else was nice.

Date: 28.08.2018

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CaptainFari

2

After the everlasting delay, we finally got called into the airplane. We were greeted by a tall male flight attendant with mean brows (either it's genetics or he's always angry) and a flight attendant sitting on the gallery's counter texting on her phone. Both of the flight attendants greeted us nor apologized for the delay.

Because of the 20 minutes delay in the middle of the taxiway, I couldn't hold my bladder any longer so I rushed back to the lavatory to do my number 1. Since I was the first person of the flight to use the lavatory, I expected it to smell heavenly and a full bottle of soap. But no, there is still a huge load of soft feces unfleshed in the toilet. Immediately, I went to the lavatory next door. The asian flight attendant who was sitting diagonally apologized and smiled and moved to the opposite diagonal direction to the jump seat. The tall male flight attendant, right in front of the door, REFUSES to move. Since I don't want to make a fuss and be the next topic of CNN, I politely opened the door and do my business. The lavatory was filthy with trash full of paper towels filled to the rim. It was horrendous! I was grateful that I was doing number 1 and walked back to my seat.

There was no back-seat TV. Although, they offered IFE through mobile devices via United WiFi. It was a pain of my neck to watch because it drains my phone battery fast and my screen is small. Did I mention there was no power outlets to charge my phone?

The positive thing from this experience would be the complimentary biscuits and a tiny cup of drinks (smaller than Delta). The landing was real smooth (Shoutout to the pilots) and the Asian flight attendant was extremely friendly and nice.

Date: 29.12.2019

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Dave Fernig

1.8

Plane sat at gate for max time to avoid fine (1 h 59 min), then pulled onto tarmac for 1 h and went back to gate - v little info on apparent technical problem, filching crew got on plane late, all suggests airline new plane could not fly and played around to avoid fine and passenger compensation. Eventually flew to LAX, as SNA shuts at 23.00.

Date: 09.03.2019

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Charlie Carter

1.8

First charged me for bags within my allowance, then didn't put any of our bags on the plane, then constantly gave false information about when the bags would be delivered. Eventually delivered several hours after promised very late at night. That was after incredibly rude flight attendants and ridiculous attitude on board. Will avoid United where possible in future.

Date: 03.11.2019

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rblok

1.8

delayed 10 hours, crew timed out, fuel pumps failed due to over fueling on second push, returned to the gate got a new plane from the hanger, waited 3 hours for cleaners that left the plane dirty as hell. 6 pm departured turned in to 330 am depart

Date: 20.06.2019

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Earnauld

1.6

UA businss class is the WORST I flew in ages! seating reawards was a nightmare.

Hopfully their new Polaris business class shall impove this.

Date: 18.05.2018

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Reviews United Airlines