Reviews Virgin Atlantic

Name: Virgin Atlantic
Rating: 3.4

3.4 from 55 reviews

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Inflight entertainment

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Value for money

Food & Beverages

Overall rating: 3.4

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Paul Lawes

Food not great and not what was on the menu. Everything else was excellent

Date: 12.01.2014

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
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Andrew peter gleave

4.8

really good the on board entertainment was outstanding. the food was nice - but price lets it down!

Date: 28.10.2012

Seat comfort
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Scott Richards

4.8

Great service in premium economy.

Date: 03.06.2013

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Darren

4.6

Very nice flight to the US onboard Boeing 747-400. Flew top deck out and lower deck coming back.

Lovely smooth 10 hour flight.

Entertainment was really good with the VERA in flight system. On demand movies and music + flight tracker.

Food was nice and free drinks too.

Would not hesitate to fly with Virgin again.

Date: 24.11.2014

Seat comfort
Inflight entertainment
Cabin Staff service
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Billy

4.6

Using airmiles to upgrade to Upper Class - one of the best things ever!

Drive-in Check-in, Clubhouse lounge and a lie flat bed in the air!

Date: 24.06.2016

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Mbiga Johan

4.6

The best way to go to Shanghai i reckon. The flight attendnats were young, smiling. Really peaceful, and i enjoyed the entertainment!!

Date: 04.02.2013

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Toby Jeffery

4.6

Great service, amazing food and suitable entertainment.

Date: 12.01.2011

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Tommy McCreight

4.6

Amazing service! was kept well fed and watered by lovely and friendly crew... pilot handled the flight well and kept it comfy!

Date: 18.07.2016

Seat comfort
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Zoltan Magyarics

4.4

Virgin Atlantic offered great service, but their A340-600s seem to be quite tired and old. It's a pity for this otherwise nice aircraft, but the interior is dated and the entertainment system is simply a museum.

Date: 03.10.2016

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Kevin Mace

4.4

Operated by JET Airways - brilliant airline

Date: 25.11.2011

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Sulak Soysa

4.4

Great service, good food, great cabin/ambience

Date: 05.05.2012

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James Day

4.4

good airline but horrible breakfast

Date: 13.11.2010

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Matthew Smith

4.4

Best transatlantic airline in economy class at least. The food was far better than what i ate in the airport

Date: 26.07.2013

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4.4

Amazing airline. Overall excellent flying experience. Lounge facilities were at par excellence and staff has was very gentle and more customer service oriented. Good Aircraft. Keep up good work Mr. Branson.

Date: 21.04.2014

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Joseph Kowbel

4.4

Absoutely loved every minute of my journey and holiday with Virgin. The v-room at is so amazing and cheap, it is way to start your holiday of in style for sure. Premium economy is great value for money and worth it for sure.

Date: 18.02.2014

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Mark

4.2

Were better when they first started, could do with new aircraft soon :-) entertainment system seems to play up every time I fly with them :-(

Date: 09.06.2011

Seat comfort
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Parks

4.2

Very friendly, helpful crew and great experience on Boeing 787 - always feel fresher getting off a 787 compared to other aircraft - must be the cabin humidity. IFE had extensive range of movies and food was good.

Date: 10.03.2017

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Value for money
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William Edwin Godfre

4.2

Service seemed adequate, a little too few cups of tea

Date: 16.03.2011

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Food & Beverages

Lawrence Robson

4.2

sadly the service has stayed in the 90s where as a lot of other carriers have moved forward. However the new 330 aircraft are fantastic (but cramped) and the staff are the best i have ever known! food is very good too!

Date: 27.10.2011

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Dillon Xerri

4.2

I've been flying with Virgin Atlantic since I was 8 years old

Date: 09.07.2013

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Bradley Everied

4.2

Excellent service from Virgin Atlantic Little Red team. I was greeted with a pleasant welcome from the two 'Ladies in Red' at the front of the airplane.

Prompt and efficient on the short flight to London Heathrow, the Bacon Roll was excellent, closely followed by a generous helping of coffee or tea.

Customer Service was second to none, as always the Virgin flare was present on the flight to make it that little more special.

Date: 11.04.2014

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Value for money
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Gabriel

4.2

Couldn't fault the service, very helpful service.

Date: 11.12.2013

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Michael Doherty

4.2

Brilliant Service clean planes and just a brilliant Airline.

Date: 29.10.2011

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Dan Costello

Menu was vague, not all components of meal were listed on the menu, so I couldn't eat my meal. plane rather old, very cramped seats, good recline when no one in back of you, otherwise you feel rude. fa's practically threw food at you, rusing to get their dinner service done. depending on plane, and seating area, economy passengers can get off before upper class passengers, like on a 747 aircraft

Date: 27.09.2015

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Claire Disney

I really like these guys, staff went above and beyond with service, and even when I was in economy I was really comfy, the premium economy flight was even better

Date: 12.07.2013

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David Blankley

Great cabin crew, just what you need on the 11 plus hour flight

Date: 03.08.2011

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Darryl Park

Good service, polite and helpful staff

Date: 15.12.2011

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Chris Allaway

3.8

Usually food is very good but main course on board was not cooked. Pasta was hard. I asked for another. Same again. Crew agreed it did not even look right. Said it must be down to it not being cooked properly by caterers.

Date: 28.06.2012

Seat comfort
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Alberto Ortega

3.6

They have to sort out the toilets next to the aisle seats. It is very noisy on a transatlantic flight.

Date: 18.06.2016

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longhaul

3.6

SFO to LHR, left 3 mins late, arrived 30 mins early even after stacked - some turbulence, but great service

Date: 16.01.2012

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John Allcock

3.6

Had a row with cabin crew about not putting my window blind down

Date: 26.06.2011

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Clive Williams

3.6

Cabin crew were helpful and busy throughout the flight..

Date: 11.07.2011

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Robert Heywood

3.4

Nowhere near as good as they make out. In flight entertainment system not working, average service

Date: 28.01.2013

Seat comfort
Inflight entertainment
Cabin Staff service
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PTM

3.2

Virgin has a lot of problems. I fly 250,000/yr in business. Virgin business class seat and cabin is pretty bad. The seats are narrow (I'm 5'6') and slant away from the window. Seats controls and entertainment controls are hard to access and not completely intuitive to use. Because seats slant, feet are whacked when people walk by. One person was so tall that his feet stuck into the aisle. Most people walked around to the front of the cabin to get to the bathroom. Can't see out the window, might as well close them up. Very hard to reach around the seat backs to close window or take photos. Food is great, flight crew service is ok. Having a bar in the cabin is not interesting to me, save the space and redesign the cabin. I flew Premium Economy on Virgin, I think it is better value for money than business.

Date: 07.05.2016

Seat comfort
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suneel manroy

3.2

poor/lack of service not enough drinks and no responce when i pressed the call button never again

Date: 09.03.2012

Seat comfort
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Cabin Staff service
Value for money
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Sean Lucas

3.2

Not the best of Virgin flights even in Upper Class, delayed boarding because of an over-hot plane and lack of AC functionality but we could have been informed much sooner rather than after sitting by the gate for an hour. Not impressed with the new UC seat or layout, feels tighter than the old one and don't like the glass dividers. Seat reclining is a bit of a farce which now involves a member of the crew crawling under the seat to flip it into a bed.

Date: 30.04.2014

Seat comfort
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Dave

3.2

Delayed 24 hrs due to technical fault. Virgin staff fell apart and could not cope

Date: 12.01.2011

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Georg Stahl

the best way to fly from New York to London = daytime flight

Date: 06.08.2012

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Mark Sear

Terrible I'm afraid. The aircraft Jersey Girl must have been 30 years old. Useless seats. In flight didnt work properly. Noisy.

Date: 27.05.2012

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PTM

2.8

Virgin lounge is the best, Virgin Upper Class is easily the worst. Seats are narrow (I'm small), face on a slant, feet stick into the aisle. Awkard placement of seat and video controls and screen. Food and drinks are great, crew and service are good but not great.

Date: 07.05.2016

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Cabin Staff service
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PTM

2.8

I've already commented that the Virgin business class seats are narrow, awkward location of entertainment and seat controls, windows are not meant for easy viewing, feet stick into aisle. Worst business class seat. Fly Premium Economy!

Date: 07.05.2016

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suneel manroy

2.6

Terrible inflight service not recommended

Date: 12.04.2013

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Alberto Ortega

2.4

The service was good but I have to say that the legroom was abysmal. They mixed our boarding passes. Extra legroom seats seem to be normal legroom seats on other airlines. Lady at check in said me and partner would sit together and that she might upgrade us only to move us again at the gate. Food was good and crew was good. Equipment

Date: 11.06.2016

Seat comfort
Inflight entertainment
Cabin Staff service
Value for money
Food & Beverages

suneel manroy

2.4

Good entertainment, food could be improved along with presentation of the food

Date: 01.11.2013

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Morgan Dye

I'm actually certain the Virgin Atlantic are a far better airline than my one experience with them. Sadly though on both flights my TV screen failed to work for the entire journey. On the return leg to London, the staff were pretty rude as well.

Date: 24.07.2011

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PTM

I am critical of Virgin Upper Class, should be retitled, Virgin Worst Class. What not to like? Not enough to make me fly BA from Boston to London. Seat and seating are major downers.