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Reviews Abu Dhabi International Airport

Reviews Abu Dhabi International Airport

3.1 from 59 reviews
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Overall rating
3.1
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_orlandoln
3
Airport looks great . Facilities are decent . Wi-Fi is excellent and fast . A poor selection of restraunts .
Date
07.05.2018
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INDIEFLYER
4.5
I REALLY DON'T WANT TO LEAVE THIS AIRPORT BUT I HAVE TO LEAVE FOR MUSCAT,VERY GOOD AND BEAUTIFUL AIRPORT.
Date
11.01.2018
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INDIEFLYER
4.3
FIRST TIME ARRIVED AT ABU DHABI , WONDERFUL AND BEAUTIFUL AIRPORT AND DIRECTLY CONNECTED FROM KOLKATA.
Date
11.01.2018
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mzhafir
4.3
Very long queue on security check before connecting flight, especially when some flights arrived together
Date
30.12.2017
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OneStopNET
3.7
If flying to USA, I would avoid this airport as the USA Pre-Customs facility at this airport is not at all convenient for travelers flying directly into destination city. It requires an extra early arrival. Convenient only if you have a connecting flight in the USA. This is especially annoying if you have Global Entry anyway.
Date
09.12.2017
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Bharat R Sharma
4.5
The immigration is fast and easy and well managed , the 1st class lounge is one of the best in the world. Airport is super.
Date
22.11.2017
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fano1972
3
Not enough flight information screens and airport always feels cramped and very aged. Security process especially with e-gate is very good
Date
26.09.2017
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Jack Jenkins
3.2
Great facilities. Security seems to be very busy at all arrivals in the early AM (e.g. 01:00-04:00).
Date
26.08.2017
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Gio
1.7
The airport is quite modern, but terribly overcrowded. It's hard to find a seat anywhere and personnel can be stressed and rude at times.
Date
11.08.2017
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kunal singh
4.5
Above average terminal 3 , limited food options in departure area , toilets crowed need more of them , free public shower available near gate 35 . since the upgrade is in progress you will required to take bus to reach the aircraft which can be inconvenience for some . Good thing is free strollers available for babies . prayer room and smoking areas also available.
Date
28.06.2017
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Dora Punk
2.8
The airport itself was very good. The only thing I didn't like is that after getting off from the plane we needed to take the bus.
Date
27.03.2017
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Jeremy de Vries
3.8
Abu Dhabi Airport is pretty nice actually. I was at Terminal 1 and Terminal 3. Everything is pretty clean but there could be more Toilets. Terminal 3 especially downstairs was pretty crowded due to the rushhour. I think it's a convenient airport for transferring from Europe to Asia/Australia. Busrides are often pretty long at AUH when going on a Long-Haul.
WiFi is free and pretty fast. Check in and security was fast. There are some stores at T3 but only in the beginning. When going to the gates you'll pass by some smaller shops but not many
Date
05.03.2017
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Michael Dart
4.2
Be ware that the security process can be slow moving. I had 1:15 connection and it was very tight, especially if you're arriving into Terminal 1 and going to Terminal 3
Date
05.01.2017
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Dennis Bunnik
2.5
This airport is operating at about 130% capacity - crowded and poor design means there are bottle necks in all the wrong places. Security hall for transiting passengers is particularly poorly designed and managed. 3 out of 4 flights used remote gates - a sure sign the airport just is not up to scratch capacity wise. EY lounges are small with only a few toilets. SIN Airport still the far better transit hub. But even DXB are much better than Abu Dhabi
Date
11.12.2016
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Pablo
3.7
Not enough time to spend at the airport, but it seems to be small for the number of flights that Etihad has there...
Date
26.10.2016
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Reza Nezammafi
1.3
Under construction so everything is really old and there is no food unless you are like me and go to the lounge to eat. Airport is trash overall though.
Date
20.09.2016
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Howard Williams
1.7
Shambles, had 90 minute connection for onward flight to Australia. It would have been impossible due to chaotic security and incompetent staff. Problem solved by onward flight adding a further4 hours delay.
Date
26.07.2016
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Howard Williams
2
Usual shambles in transit through this facility. After clearing security in chaotic scenes, went to lounge only to be later asked to queue outside the lounge to re-enter the lounge to await boarding. Luckily there was a 3 hour gap between flights, any less would have meant missing the onward flight.
Date
26.07.2016
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Guido Eikelmann
2.7
The airport makes the impression to be a bit overloaded and compared to Dubai for example not very luxury.
Date
04.07.2016
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Nick Yang
4
Overall good experience when i transferred in Abu Dhabi. Only downside i felt was that there aren't enough toilets especially around busy hours.
Date
27.06.2016
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Lukas
1.7
The toilets are very crowded and so dirty. The whole airport is just too small for the amount of people who are landing and departing there
Date
24.05.2016
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Tobias Kahpunkt
2.3
It's a mess due to the construction works. Plane parks in the middle of nowhere, driving around in the bus like forever.
Date
06.04.2016
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Alessandro J. Boggia
3.2
They are building a new and modern airport, so my judgement is suspended. If it wasn't for the kind staff with their shuttle inside the terminal, the distances to walk are just too much.
Date
03.04.2016
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john clayton
1.3
Every time I've landed here this year is at a stand about as far from the terminal as possible, then overcrowded bus to terminal.
It's really annoying when you see so many air-bridges vacant!
Only 1 star for immigration, very slow
Date
14.12.2015
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HUK
2.8
The gate area is third class with insufficient seating and long queues at the only food and beverage shop. Boarding was chaotic, busses were not available, gate has changed without annoucement, everybody was allowed through business class queue while those behaving appropriately had to wait. Simply not up to standards!
Date
10.12.2015
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Hassan Sami Adnan
3.3
Luxurious and modern airport but staff is unfriendly, especially when processing flights outbound to Asia.

The lounge was good. Nice facilities and quite. All you need to refresh yourself on a long journey.
Date
07.11.2015
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Nizam
4.7
For those travelling with infants or toddlers, free strollers are available at some areas in the terminal. Look out for yellow MacLaren strollers.
Food and drinks are expensive and toilet facility is a bit limited. I can't get to connect to the airport WiFi during my 2 hours layover at Abu Dhabi.
Date
02.11.2015
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STAVROS
2
I must made a international phone call and I bought a telephone card of 30 AED( ~10 Euro).I try probably in ten machines and all the said error 501. Is immposible to make phone calls unless you want to pay mobile phone calls with extra extra charges.
Date
23.10.2015
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Byhan
4.3
Best airport ever I 've seen
Clean and employees are friendly and helpful
All services banks, market, hotels , car rental, communication and transportation.
Emegration and custom are friendly
They speak more than 25 languages so no problem of communication
Security is excellent
The airport parking very goog and secure
Baggage handed carefully in baggage area
Date
09.10.2015
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Tarik El Yassem
3.2
It's clean. But also very busy in the central area. There is not a lot of reasons to hang out there too long. The number of shops is decent, and there are a couple of places to eat. Smoking lounge is horrible, verry cramped and dirty. You can't get US Dollars from cash terminals but must get Dirhams first and exchange them.
Date
14.08.2015
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Mkw Waleed
4.3
Abu Dhabi airport is a beast airport in the world.Etihad airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Etihad airways service center please take action about refreshment matter. at last travel of Etihad airways is peacefull for other airlines.I PROUD TO BE A PAKISTAN.
Date
26.06.2015
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Claudia
2.2
A complete chaos! We took 3hours to get through immigration at arrivals. A long and slow queue.
Then we took hours to check-in even if we had the priority lane. People working at the check-in looked like first day at school.
At the time of boarding we were still checkin-in. As a consequence we experienced a big delay in departing.
Boarding by bus like in the 80s.
The worst airport ever.
Date
10.04.2015
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Agnibh Kumar
3.3
A very congested airport! But a great place to buy duty free!
Lack of airport staff due to crowds of passengers. Announcements couldn't be heard well, due to the chaos. Departures and Arrivals were on time, so not a big issue. Have a connecting flight from Abu Dhabi? Carry ear plugs and a blanket to have a good sleep!
Date
31.03.2015
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Aleksandra
1.7
Many problems with check in and finding accurate terminal/gate. Rude and not helpful staff. I expected modern building and smart facilities, but I was really disappointed. However wifi works properly and it is possible to find nice place to sleep. AC too cold.
Date
29.03.2015
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Jahangir Afzal
4.3
Very friendly Airport Staff, Good Terminal facilities, Airport is not that big so its easy to clear all process easily. I will recommend this airport for any future flights. Flights fares are expensive from here but still i like to travel from here.
Date
21.03.2015
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Guglielmo de Micheli
1.5
Quite and old fashioned airport, can't cope with modern numbers. They are building a brand new one colse by.
Check in is quick and efficient for Etihad and AZ business class flights.
The arrival lounge is a mess.
Date
06.03.2015
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Tim
3
Any departure between 20:00 and 03:00 and the airport struggles to cope with the number of passengers. The business lounge was packed and this is the new facility which is 4 times bigger than the old one. Roll on the new terminal.
Date
30.01.2015
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Mkw Waleed
4.3
Abu Dhabi airport is a beast airport in the world.Etihad airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Etihad airways service center please take action about refreshment matter. at last travel of Etihad airways is peacefull for other airlines.I PROUD TO BE A PAKISTAN.
Date
28.01.2015
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Mkw Waleed
4.2
Abu Dhabi airport is a beast airport in the world.Etihad airways inside environment is very relaxable. the crew staff is very good. refreshment is not good but we suggest to Etihad airways service center please take action about refreshment matter. at last travel of Etihad airways is peacefull for other airlines.I PROUD TO BE A PAKISTAN.
Date
27.01.2015
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Thomas
2
This airport is now over itsd capacity, and overcrowded.
This cause delay long queue.

New Lounge is not as good as the previous one too big non intimacy.
Really look forward the new airport done.
Date
21.01.2015
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Omer Ali Aydiner
2
As I use the airport mainly for transit I can not comment on the new facilities regarding the check in and security and so on. But knowing Doha a little bit, I can easiy say that getting to the airport is a nightmare and can not be rated with the stars given here. My comment on the new business/first lounge is a great disappointment. The lounge lost all it's privacy. The previous one was very special, making one feel very very pampered. this new one lost all that and became one of the other thousands of lounges around the World. Therefore the above rating.
Date
19.01.2015
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Tim
2.7
Luckily, as I was travelling business class a lot of the initial stress of queuing is removed when you don't have to stand in line for long periods. From drop off to check-in through security and into the departure lounge took no longer than 15 minutes, excellent.

Unfortunately the experience starts to unravel a bit due to the building/construction work going on in Terminal 1. The terminal is far too small to be dealing with the amount of wide body aircraft it services. Just too many people in a small space.

The lounge is tired looking, not very comfortable and stressful during busy periods.

Wifi not particularly quick or stable connection wise.

Boarding was a mess, akin to a rugby scrum.

Not a great selection for shopping in the duty free area. Long queues at restaurants.

The new terminal cannot come soon enough for AUH.
Date
13.12.2014
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russell cruickshank
1.7
New terminal will be very welcome. This was too crowded. A lot of retail but not much seating in food area. At least there's free wifi in food court!

I can see they are making headway but will avoid this airport while bussing is the mainstay. Nitably there is alot of seating in the bus gate areas.
Date
24.11.2014
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Richard Howard
3.5
Be warned, if you fly through AUH as a transfer pax at night expect some enormous security queues. Last night I saw some of the worst queues at transfer security as I have ever seen in the world and I travel a lot.
Date
21.09.2014
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Zaki M
3
I live in Dubai so initially we thought it would be a challenge getting to Abu Dhabi for 5AM but the coach picked us up from a hotel called Chelsea hotel in Dubai on Shiekh Zayed Road allowed us to get to the Airport. Everything in the airport worked like clock work otherwise.
Date
14.07.2014
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Lavesh Panjwani
4.5
Small airport compared to DXB but nice pleasant experience when coming and going thru.
Takes small amount of time to pass immigrations and baggage claim as these services are quick and excellent so people prefer this airport for Abu Dhabi citizen as it is also nearby then DXB.
Date
03.07.2014
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Tomi Joo
3.7
Confusing for a first timer at the airport. It looks small on maps, but a big airport which you can get lost in really easy. During rush-hour, at night, it takes very long to go through security scanning. Not so much a problem for our safety, but still could be faster. Needs to be more shops out on the concourse, rather than just after the security check.

A very nice airport to be at!
Date
27.05.2014
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john clayton
2.5
Used to be excellent but with new building works at a new terminal things not so good now.
Worst issue is nearly every time I use this airport its a bus job to the plane despite seeing air-bridges vacant!
Date
05.04.2014
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john clayton
3.3
Used to be very good but over the last year or so the facilities have gone downhill rapidly, yes there is a new terminal being built but there is NO excuse for those of us who have to suffer the bus gates
Date
11.03.2014
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Lauri Koost
3.7
Very onorganized airport. Check-in area is blocked by security pre-checks (meaning that you cannot get out afterwards) and have to wait for your flight checkin to start in a closed space.
Transit area is very crowded with shops and people.
Date
08.01.2014
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