Airports Hong Kong International Airport
Reviews Hong Kong International Airport

Reviews Hong Kong International Airport

4 from 134 reviews
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aero.jz
4.5
It was too hot in the terminal (~27 degrees). I was still in spring clothes and had to ran from 5X gate to X gate for the next flight.
Date
01.01.2020
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marcel
2.5
At T1 it is really difficult to get to Gate 200+ there is some signs missing, and confusing for everyone. I talked wit my a lot people who couldn?t find the right way easily. But if you have it, it is good to go
Date
21.11.2019
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Eugenia Abdey
2
The shit government made the airport only accessible with boarding pass. Friends Cannot even farewell.
Baggage waited half hour to collect.
Only the Toilet is better as every five steps have. Service is good. But the rubbish government ruined everything
Date
29.09.2019
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steviewire
3.3
Premium Plaza lounge at HKG was worth visiting. Otherwise the airline lounges Cathay Pacific are excellent.
Date
20.09.2019
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David_Wu
4.5
The airport was clean and the passport control was fast and the security check is fast, But the baggage claim was really slow we waited for 50 min to get our luggage.
Date
01.09.2019
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kennytamhei
3.8
I completed the check-in and bag drop procedure in the Hong Kong-Zhuhai-Macau Bridge Hong Kong Port. It is a much convenient way for passengers from Macau and China, so I can do the process much earlier than usual. As the Hong Kong protest activities was finished in Hong Kong Airport a few days before, the airport was not full of people. All the flights were not affected by the protest demonstration.
Date
18.08.2019
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joshualuk
4.3
Always feel like home when depart from Hong Kong International: Highly efficient, smooth, great facilities. WIFI is great for any web surfing. Whatever the Plaza Premium Lounge or Cathay Lounge are just superb.
Date
18.08.2019
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xGreatben
2
Poor quality of Airport Authority.
Although the staffs and the airport itself is brilliant, the management of the entire authority is not externally unacceptable.
Date
13.08.2019
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jetlaggedtravelninja
4.7
Fantastic airport-seamless travel to the city. Easy wi-fi connectivity, wonderful food options. Easy and fast to navigate through this airport.
Date
29.07.2019
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simonkenning
4.5
Very fast security service for both passport control and security checking of passengers. Same quality as Fast Track in Europe.
Date
04.07.2019
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Rei_n_Sean
4.2
Bought SIM at China Mobile HK located in the arrival area, bus to the city was bit of a walk, Octupus cards can be bought or charged by cash only
Date
29.05.2019
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AirFusion
4
Last time I was at HK INTL was about 8 yrs ago... So basically you can say that this is my first time. Getting to the airport is a bit confusing, especially if you are coming from mainland China, and on a bus (which is generally the case). First, travel to the Chinese border in one bus, then get off, go through Chinese Immigration to leave China, then go through HK immigration to enter HK using your ticket (or HK Passport, or card, etc). Then you exit the Immigration building to find another bus, from the same company to take you to the airport, which takes about 40 mins. Then you have to go through HK's TSA then go through HK Immigration to leave HK. Fewww... Done. Otherwise, everything else was great. Did not use the lounge again, so can't give reviews/ratings on that.
Date
26.04.2019
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Hans_Bru
4.5
Very convenient and well organised airport. Very easy to access by train, and the ferry from Macau straight into the terminal is extremely handy. Some very nice lounges, and despite its massive size, very easy to get around and know where you are.
Date
23.04.2019
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Hans_Bru
3.5
Very pleasant and manageable airport despite the size. Very well connected with excellent public transport
Date
20.04.2019
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gian hailey
2.8
Flight delay arriving in and then a go around while landing delayed the flight arrival time further
Date
19.04.2019
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Valentin
2
It is very strange that one of the top airports in the world has almost all, but o e, shop closed and all food court points closed too. People don't eat at night in Hong Kong?
Date
14.04.2019
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SamChui
3.3
At check in I was informed the incoming flight from Islamabad and Bangkok were delayed due to sick patient onboard. Departure gate was 17 and boarding call was made at 2350 hoping for a 0015 departure. After boarding this was further delayed to 0045 without explanation. I compainted to the station manager at check in and he promptly upgrade me to Economy Plus class situated in the upper deck of the B747 classic.
Date
23.03.2019
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tony090909
5
Check in is ok because they have counters for specific flights.
Immigration and security was fast
If you are at Gate 17,18,19 you are going to have a huge and extra long taxi (around 20/30 minutes) because gate 17,18,19 are on the opposite side of the airport.
Date
04.02.2019
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tony090909
4.2
Take the bus to get to the airport. Nobody was at the check in. We had 4 hours late because of snow in shanghai.
Date
24.11.2018
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Atmaj
4.3
Departures: Check-In is really efficient and quick. Immigration takes like 2 mins max. There are numerous food and other stores available. Wi-Fi is amazingly fast. Pretty much the best airport.
Arrivals: The immigration is so efficient that you will get to the baggage claim before the bags arrive. True story.
Date
18.11.2018
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Chris Hogg
2
A great airport, spoilt by not enough (automaton) security and immigration staff which created huge queues - worse then LAX ten years ago! Get it fixed Hong Kong - you have great airport and city - this spoils it as it is a first impression.
Date
07.11.2018
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Acidus
3.2
Airport is just okay. Food choice is not very good.
And one annoying thing about this airport is that escalators are making very loud and irritating noise. Very difficult to take a nap beside.
Date
28.08.2018
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Andrew Westwood
3.3
I was only transit flying onto Shanghai with Dragonair, and rather strange arrangement now as you have to catch a shuttle bus out to a terminal set out from main airport, no lounge there and would take quite a while to get there if you use the lounge at main airport.
Date
05.08.2018
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deanej
3.5
Getting to the airport can be a bit arduous but making use of the HAS bus system is probably your best bet. Other than that the airport has amazing wifi and food facilities
Date
08.06.2018
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deanej
3.7
One thing I feel can really improve at HK airport is the overall demeanor of the customs staff. There isn't much communication between passengers and the staff assisting them to the customs officers and so most people who haven't filled out landing cards or whom don't speak excellent english seem to fall by the way side or get shouted at my impatient customs staff
Date
10.05.2018
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Will
4
It's nice arriving to a far gate and enjoying the spacious modern feel. This soon fades as you arrive at the hustle and bustle of the main terminus. Airport has aged well, facilities okay but could be better, always queues for anything good near gates. Some gate layouts are irrational and don't have enough seating and so chaos ensues for boarding depending on plane size and airline staff orchestration. Getting to the airport is easy via the train or bus. Security surprisingly quick and fast immigration via self scan terminals.
Date
28.04.2018
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Rei_n_Sean
3.7
Nice clean airport, lounge was decent in size and quality. Wish Melbourne flight gate to be a little more in the center, always right at the edge (probably pre-flight additional security reasons)
Date
25.02.2018
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Arne
4.3
HKG is a good fast place. Immigration is the quickest in the World I think and the bag was waiting for you when u arrived
Date
20.01.2018
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XPinger
4.5
Still the best airport in the world to 'lay over'. Lots to see and do plus masses of charging facilities for various devices, great wi-fi and even a selection of iMacs / tablets for keeping in contact . Huge array of shops and eating facilities
Date
17.01.2018
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XPinger
4.7
Transited through - best airport in the World to have to waste a few hours between flights. So many facilities available for charging devices, using their devices, huge variety of retail and food outlets. Quite difficult to get a proper cup of tea!
Date
17.01.2018
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Peter
1.3
We arrived near midnight, the immigration queue took more than 1 hour with barely 5 officers working hundreds of people. Of course by the time we cleared it, the airport train stopped operating, luckily we did not buy tickets in advance. Be aware, there is no Grab in Hong Kong and Uber requires credit card payment (no cash) and good luck setting that up at the airport from your phone...
Date
16.01.2018
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steviewire
4.3
HKG is one of the best airports I have visited. Great lounges for oneworld elite. Simple and quick transfer into the city.
Date
10.01.2018
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LI Tik Man
2.8
The baggage claiming progress is just too slow that it took me for over an hour for waiting the baggage in the arrival hall.
Date
01.01.2018
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FlightSimJack
4.2
During the day there are plenty of shops and eateries open, however during the night this is not the case - odd for a transit airport where people often have to stay overnight, like I did.
Date
06.10.2017
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Sing_Cheng
3.5
Always a pleasant to fly out from here. Connection between airport and city was great with it's large variety of choices. Facilities was mostly shops that was a bit too much. Security check was mostly a breeze thanks to e-channel. Air-side was very spotter-friendly with large transparent glasses that does not have weird colors.
Date
26.08.2017
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Anson Yee
4.8
It is just an Airport with 5star services, The immigration speed and all you need is there. I like this airport but compare to Changi Airport, this airport is a bit small but all the thing you need is inside side. Even a golf stadium and Cinema in T2. This Airport is my favorite. The speed of luggage are awesome. Restaurant are yummy although it is a bit expensive. I will try to travel to Hong Kong again because of this airport. Awesome!The Lounge are fanatic. Great place to transfer as the hub of CX and HX
Date
22.08.2017
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Stephane Hatterer
2.2
Hong Kong airport is becoming terrible... I recall the time when you luggage was waiting for you after immigration. This is sadly not the case anymore and the luggage delivery is now close to 45 minutes.
Date
16.08.2017
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Jeff
4.5
Thankful United Club there. Used my two complimentary passes there. Quick security checks and customs and immigration.
Date
31.05.2017
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Cheung Pak Hin
4.2
Compared to European airports, HKG is super good and efficient. It's convenient with pleasant environment.
Date
21.05.2017
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Matthew Brown
3.7
Not the cleanest airport I've ever been to, but great architecture and simple enough layout. Access to the rest of Hong Kong is via a train that drops you off at one of the largest MTR stations.
Date
26.04.2017
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2007oo
4.7
Really nice airport. Very clean. Has flights going to almost everywhere in Asia. Lots of great restaurants and shops. Very large and open. Great design. Airport subway is very helpful - at the station in the city there is check-ins for certain airlines and they take your luggage to the airport, I think. Great WiFi - free.
Date
16.04.2017
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Roman Gorodeckij
4.5
This is probably the best quality airport in the world. It's not huge, once you enter airport first floor has everything you need, second floor has check-in's. And everything is quite near, not like in other airport when you have to run around to get to macdonalds, then 20minutes searching for your check-in kiosk. Wifi is great, Lounge is fantastic.
Date
18.02.2017
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Rich
3.7
Very efficient airport. Two terminals, so easy to navigate. Lots of high end shops, but could do with a wider range of restaurants considering the airport is such a hub for international travel
Date
08.12.2016
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YULtide
4.3
For regular visitors, registration with eChannel gives fast entry at immigration. Efficient and reliable technology that just does what it says on the tin. Highly recommended.
Date
05.12.2016
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Fernando Bensuaski
4.3
It has everything an airport should. Ease of access from the city, well organized, sufficient food and beverage outlets, and a spa.
Date
01.12.2016
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Jason
4.2
HK Health Service at the airport is on top of their job. If you are sick with a fever, you are bounded to get stopped and questioned right at the temperature checking station.
Date
30.11.2016
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Steven Lo
4.2
I waited a long time for claiming my luggage (I guess someone feels like it is normal). We stepped down through the gate 40 so kinda terrible for we to go back the terminal.
Date
31.08.2016
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xflo:w
4.2
Loooooong way to walk (at least 10 minutes) from arrival gate to main transfer area. Lounge (and how is allowed to enter) was not indicated clearly, hence you end up at several lounges asking the ladies behind the counter. I've seen HKG performing better.
Date
31.08.2016
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Steven Lo
4.3
Pretty fast when getting back my luggage (probably just because our luggages got a doorside label)
Date
31.08.2016
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Wai Yip Chan
4.5
HKIA is as efficient as ever. Took 1 minute to clear immigration with the frequent traveller e-channel and my luggage (with priority tag) was already on the conveyor belt when I got there.
Date
26.08.2016
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