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Reviews Los Angeles International Airport

Reviews Los Angeles International Airport

3.1 from 97 reviews
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3.1
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Ehayes808
2
Waiting area service about 6 gates (A36, A37, etc) but has enough seating for about 1 gate. It?s a sea of people.
Date
13.12.2019
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schre1cj
2
LAX continues to be my least favorite hub in the Delta network. Confusing, with construction and changes moving things. Unhelpful gate attendants. Good luck making your connection if you have less than a 90 minute layover. Very little seating. Your best bet when flying delta is to take advantage of the sky club. Attendants there are typically more helpful than the gate agents (who are never helpful) and you can usually find a spot to sit. (Although the lounges definitely get crowded.)
Date
07.12.2019
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FloridaFlyer
1.8
I didn?t like anything about this airport very rude staff in particular TSA agents and international gate agents
Date
06.12.2019
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FQTV
3.7
More efficient immigration and baggage handling than expected.
I was standing in arrival hall less then 30 min after parking at gate.
Date
11.10.2019
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mattd88
2.2
For my early morning flight, check in was quick. However, the layout of the airport is a pain to get around. Terminals don't have many food offerings, and walking to another terminal takes a long time. Transit options are pretty poor as well, so don't count on taking the train to your flight.
Date
02.10.2019
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Mzjzah
4.2
I love the hustle and bustle of lax. Don't like the traffic entering into lax But I took the for away so it wasn't a problem. Didn't like how terminal 1 isn't connected to the other terminals with all the high end shopping.
Date
01.10.2019
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Rei_n_Sean
1.8
To connect from International terminal, one must walk out of the terminal to do so (it?s been modified after). Very hard to find the shuttle bus taking passengers from main terminal to the American Eagle finger. Also, the finger facility was super crowded due to massive delays, people were everywhere.
Date
30.09.2019
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simon_b2004
4.7
Fantastic airport.
NOTE: more important than ever for YOU to know the terminal NUMBER.
Each person refers to the terminal differently.
Also with departures, the bus will drop you at the lower level. You then need to go upstairs to departures - called Ticketing !!
Date
21.09.2019
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WigginOutside
3
If there aren't 1,000 reviews of LAX from today alone I'd be surprised. It's big and moderately well signed. Fortunately we didn't have to go landside to switch terminals.
Date
06.09.2019
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j_gillespie8888
4
The TBIT is far better than the other terminals, which are horrendous. I am very glad there are more arrival and departure options for getting to the US other than to LAX.
Date
18.08.2019
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Jason
2
Flight from remote terminal - yuck! The upside... the T5 lounge is somewhat better than most Admiral's Clubs.

Flying out of LAX is always excruciating, though.
Date
15.08.2019
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Rylvspotting
4.8
Layover here was pretty good. Had to go out of the sterile area to get to my next flight but getting back in took 2 min.
Date
21.07.2019
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B_1168
2.3
Extraordinarily long queues for customs... Just because a 777-300ER from PR and a 380-800 from CZ come in just about the same time does NOT mean I am obliged to wait 1.5 hours straight. That is UNACCEPTABLE. Also, absolutely no food sold after 11p.m.
Date
20.05.2019
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Chris Hogg
2.5
Immigration is an absolute joke. A 500 metre long queue AFTER electronic entry OK'd. Half the desks unmanned and one of the employees was chatting up a girl for 10 minutes in full view of the queue. Great welcome to America. Baggage adn Customs were very efficient.
Date
22.04.2019
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ralvaradoacosta1
3.7
TBIT is great! Traffic is too heavy to get there though. Keep in mind if, like me, you go out to the city during your layover.
Date
07.04.2019
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Andrew Samuelson
4
This was probably one of the best experiences that I have had at LAX in a long time. Traffic wasn't awful (in LAX standards), check in was a little confusing but easy, security was super quick, and some of the renovations that the airport has been completing have been good! Not sure about all the other terminals (besides TBIT), but T5 is pretty good.
Date
29.03.2019
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Aaron Girard
1.3
LAX is the worst for international to domestic transfers. Over one hour in passport control after the face scan and then get bags and recheck, only to have to walk outside from terminal 3 to 7. The shuttle would actually have taken longer than walking.
Date
19.03.2019
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TimAllen
2
Arriving off the flight and had to wait around 2 hours in immigration. The queues were slow moving and there were lots of closed kiosks that could have been used to speed things up.
Date
08.03.2019
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TimAllen
1.8
Getting to the airport is a nightmare, the traffic is gridlocked. Checking staff were friendly and was soon checked in.

Security is slow, the staff are not very friendly or helpful. They bark orders at passengers and complain about people holding the line up.

The terminal facilities are ok, a few shops but by the time you're through security you only have time for a quite meal before heading to the gate.
Date
08.03.2019
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Socalman
3.7
We are residents of the Los Angeles area and knew that getting to the airport for a 5:00pm flight would be a typical fight in traffic and it was. Check in for first class was incredibly smooth and easy. I generally can not afford to pay 1st class fees but for this one trip we used Hawaiian's bid up and scored the two seats for only $250 more per ticket. First class gets you TSA Pre-check so that was smooth.

The waiting facilities at LAX Terminal 5 are pretty basic but keep you from starvation and dehydration. At lest there is a free WiFi but I advise you not to use it for any sort of sensitive communications like banking. If you must do those things, pay the fee to get a secured WiFi.
Date
06.03.2019
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belgianguy
4.7
Took 4 hours after our landing to get out of the airport due to high waiting time at the Immigration.
Date
01.03.2019
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Vidar Giljebrekke
4.5
One of the busiest but best airports in the United States. Because the people working there are friendly.
Date
14.01.2019
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DonDouglas
3.3
LAX is still under construction even 36 years after my first LAX flight. The newer part of international is far superior to the original side.
Date
01.12.2018
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Matheus Lima
2.3
Worst immigration/customs i have ever had. 2 hours on the queue. Just a few employees for almost one thousand passengers
Date
27.10.2018
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butcherbird
3.5
As a Oneworld gold card frequent flyer, with economy ticket I can check in at business class, and I have access to the business lounge.
Date
16.10.2018
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Christoph
2.5
2h fort Passport-Controller and customs without any problems is just not acceptable
Food is pretty expensive
Date
19.09.2018
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Christopher Harris
3.3
Terminal 7 has a fresh, new interior, but getting picked up and leaving the airport was a nightmare with all the traffic even at 10pm.
Date
18.09.2018
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Christopher Harris
1.7
Horrible traffic in and around LAX. Terrible traffic pattern adds to congestion. TBIT looks nice, but the KAL lounge is horrible--bad food selection, dirty seats, and crowded.
Date
18.09.2018
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Korpie
2.8
Lounge in the Bradley Terminal makes it worth while, but the terminals do not connect to one another, so you cannot optimize your layover time.

Always leave extra time, traffic is a bear.
Date
10.09.2018
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mrsyeltzin
2.5
Terminal 7 is terrible. However, if you're able to get to the United Club, it was recently renovated and is huge. It's a really nice example of a non-Polaris lounge with good food and modern touches.
Date
04.09.2018
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CrashLander
1.7
Overcrowded, exploted with crowds everywhere. Poor and ridiculously expensive food options.
Let alone traffic getting into it. Horrible experience at LAX.
Date
30.08.2018
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cityAviator
4.2
Decent facilities available - fairly easy to get to. Security was pretty slow moving but the TBI terminal felt modern and lots of ways to kill time. Terminal offers great views over all 4 runways.
Date
30.08.2018
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nat3s
4.7
Baggage claim was unorganized for this flight. walked around 4 different claims just to find out that it was all by the service desk.
Date
03.08.2018
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Jason Nitz
2.2
What a nightmare getting through customs and immigration. Once you walk the long walk from the gate, you round a corner into a sea of people all lining up like cattle. Very difficult to tell what line to enter as they are so long and windy. Allow at least 3 hours between international arrival and a domestic departure.
Date
26.07.2018
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Chris Hogg
3
LAX TSA must have gone on strike. No shoes off, no belts off and computers to stay in bags. If it is OK today, why inconvenience anyone at any time - and save the USA a trillion dollars of tax payers money and put all these poor chumps into jobs generating revenue for the economy! With the saving Trump could build his wall!
Date
22.07.2018
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Erick Chicas
4.8
Please dont flight Avianca, best help i can give you you can get another airline as Copa or Aeromexico and do yourself a favor
Date
09.07.2018
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dgrutsch
2.5
The Star Alliance Lounge in the international terminal is very nice. Plenty of different seats, broad choice of good food and drinks. Nice outside terrace with airfield view.

Airport itself is fine but handling at the terminal gates is poor, passengers are threatened similar to cattle. Unfriendly staff using rude tone. Despite that, the airport tries to overrule the airlines hand carry rules and impose their own.
Date
14.05.2018
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Petr Skub Kubanek
4.2
There seems to be a big overhaul to Tim Bradley international terminal. I was suprise by speed we were able to cross from Eagle's nest to the terminal, and how easily we reach our flight to London.
Date
14.05.2018
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BKronman
4.5
Easy transfer from American Airlines to the TBIT, international terminal, for a flight with BA. Didn't have to clear security a second time and the One World lounge was excellent.
Date
30.03.2018
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Miko505
3
TSA checkpoints don't consistently have pre-check, the first security checkpoint after customs doesn't have precheck. they send you upstairs where precheck is closed. Best bet - walk to your next terminal then go back in. Avoid terminal 4 if possible - TSA checkpoint is in a former employee breakroom.
Date
25.03.2018
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JRL613
2.8
Such a complicated and convoluted place to fly into. There really aren't shuttles between terminals, and its a long walk between some of them.
Date
01.02.2018
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stevenstonetx
3.7
Star Alliance Lounge is phenomenal. Large, excellent design, large food spread, different seating options. Air Canada Lounge is new and very nice.
Date
26.01.2018
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Jonah Saitz
4.2
I loved the Terminal Facilities @ LAX, Although Terminal 5 was a bit outdated an needed an update. If you have time take the tunnels to any of the other terminals for food.
Date
31.12.2017
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arturojuan
2.5
Going past security checkpoint was a nightmare. They closed a whole section during one of the busiest times of the year.
Date
30.12.2017
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Sweetpea
3
Nearly two hours to cross the border at LAX. You queue and queue and after an hour you get to test you ESTA and then another hour in the queue and it is finger prints and photo and cross the border.
Date
26.12.2017
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Chris Hogg
3.8
The new terminal is great. The TSA staff are self appointed nazis. Without exception they use their badgees totally inappropriately and bark orders instead of asking passengers to do things. Their demeanour totally ruined our and many other passengers opinion of this great new facility.
Date
29.10.2017
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Verena
2.5
Security took forever (almost 2 hours in priority lane) and we needed to board via bus for a long haul
Employee asked us if we had a visa to go to Germany even though we are German citizens
Date
26.10.2017
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jontang11
3.8
We use Star Alliance lounge at terminal B. It was nice. Good food and spacious lounge. Travel with Marielle. Quin and Cammy, I invited them to KAL lounge with my Priority pass.
Date
12.10.2017
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arturojuan
4.5
Getting to the airport can be a mess, but fortunately, the airport has many buses to help you get there. Just make sure you plan in advance to get the one that gets you to your terminal ASAP.
Date
07.09.2017
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sknn
2.8
International passengers should walk long time from the international arrival gate to the domestic departure gate, 15-30min.
Date
12.08.2017
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