Reviews Nairobi Jomo Kenyatta International Airport

Name: Nairobi Jomo Kenyatta International Airport
Rating: 2.5

2.5 from 20 reviews

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Overall rating: 2.5

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Mars

- Long queuing at immigration. Signs were missleading that the far right line was only for those without e-visa. In the end two of the three e-visa counters served this line while only one served the line that had looked like the only e-visa line. Frustrating.
- Luggage conveyor belt too small. Bags had been placed beside while people were still waiting at immigration.
- The airport wifi is not available in international arrivals terminal what would be usefull when waiting at immigration.

Date: 26.04.2017

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Mars

1.8

Always traffic to the airport. No good public transport.
Long queue at check in.
Many security checks on way to airport, into terminal, at gate. All with quite long queues.
Free wifi only for 15 minutes.
Several shops that all offer the same. only one cafe with very limited offer of food.

Date: 26.04.2017

Terminal signs & directions
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Airport Wifi service

Mars

3.3

Mot possible to find out, where a flight leaves, you need to drive by the terminals to check, if your flight is announced there.
Many security checks even on the way to the airport, much traffic, needs much time.

Date: 11.02.2017

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Stephen

1.2

Avoid NBO transit and especially if you boarding pas has to be issued in NBO. Very slow, long walks and buses from / to a/c. Not for young kids!

Date: 02.07.2016

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Meinolf

1.5

Immigration is as always a nightmare and it doensn't matter i you have an e-Visa or you do the Visa at the airport. You've to line up and depending on how many planes just arrive it can take 1 hour. In my case I was faster without Visa, than my colleague with e-visa cause my queue was shorter as we arrived the terminal.

Date: 20.02.2016

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Meinolf

2.3

Reserve time to get to the airport. Traffic can be awful and depending from which part of Nairobi you are coming it can take 3 to 4 hours.
Security is just before the gate and at the gate there is no toilette or any chance to buy something to drink!! So prepare before. And no, you can't take drinks with you, you've bought in the departure area.
There are a lot of shops in the departure area, all the same, cigarettes, sweet stuff, alcohol, arts. No restaurants except a kind of small bistro.

Date: 20.02.2016

Terminal signs & directions
Terminal cleanliness
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Queuing times
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Airport Wifi service

Dannisen Chellen

2.3

Traffic to airport ...unpredictable

No lounge for Priority pass holders due to fire last year. So waiting time was not very pleasant at all. Kenya Airways do not give access to priority pass holders even if they are from partnering liners.

Lately (over the month), for each transit my luggage got mishandled. Got my luggage 1 day after arrival to final destination. Even though each time my luggage was tagged 'PRIORITY'

Date: 27.06.2015

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John Dinsdale

4.3

Terminal 5 is the best terminal at London Heathrow - good selection of shops bars etc, but over priced - a bacon sandwich and latte cost me ?10.

Getting through security was ver efficient and all staff i found to be very helpful

Date: 25.03.2015

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Joshua Magoiya Mwang

3.2

Traveled off peak time, everything was quick. Washrooms are not in good form, too few food courts and shops. The ongoing refurbishment makes the place look a bit shabby, hope there will e improvement after the completion of the upgrades.

Date: 02.12.2014

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Andrew Westwood

Traffic in Nairobi always unpredictable so gauging how much time to allow getting there is problematic. The airport is shabby, the air con struggles and the Emirates Lounge consists of a table in the corner of the departure lounge ( where everyone sits ) with some bottles on it and some pretty disgusting looking food which is handed out if you have a boarding pass with Business Class etc. Needless to say the girl spends most of her time explaining why everyone cannot have a free drink, there is no separation of the area, all the seats are the same ( hard ) and the air co was the worst in the airport....all told a dispiriting experience and had I not have gone through all the security would have stayed outside in the main shopping area.

Date: 28.10.2014

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Henrik Asp

1.5

No lounge for star Alliance due to fire last year (2013). Earlier you could use Kenya Airways, but not any more. No lounge even for Priority pass holders. So waiting time was not very pleasant.

Internet only for 20 mins, then at cost.

Date: 16.09.2014

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Javier Grandio

1.8

We had to wait 1:30 hrs to get the bags. Waited from 04:00 am to 05:30

Date: 22.09.2013

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Jack

1.7

Not the best of airports sadly! The airport is far too small and is quite boring, there is only cheap shops to keep you entertained (which I wasn't). The airport is run down and dirty, the departure gates are no better!