Reviews British Airways

Name: British Airways
Rating: 3.4

3.4 from 351 review

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Overall rating: 3.4

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clau

Amazing flight on BA, as always! Lovely ground staff, amazing crew who handled the completely full flight flawlessly, great complimentary service (snack + full-bar drinks, followed by salad, warm dinner, dessert + full-bar drinks, followed by another set of drinks) on a 3h flight, immaculate plane.

Date: 04.01.2016

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Daniel F

4.8

While the aircraft I was on had an older in-flight entertainment unit and very small screens, the in-flight service was IMPECCABLE. Wined and dined by the crew for over 8 1/2 hours

Date: 10.11.2019

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Daniel Hunt

4.8

We had extremely good service, and the cabin crew were very kind.

Date: 03.10.2013

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Romain49

4.8

Suite a un probleme technique, l'avion initialement prevu n'a pu nous emmener jusqu'a Newark. Un avion de la compagnie Euro Atlantic a donc pris le relais suite a cet imprevu. Le confort fut spartiate : sieges serres, pas d'ecran individuel, seulement quelques ecrans dans l'avion. Fort heureusement, le service de nourriture a bord est reste inchange. Bonne qualite de repas (un repas apres le decollage et une collation avant le debut de la descente). Stewarts et hotesses tres sympathiques et prets a rendre service malgre les nombreux changements !

Date: 14.08.2017

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anand gill

4.8

Stunning service the like of which will never be surpassed.

Date: 25.03.2013

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Thibault Grange

4.8

Our first flight was delayed so we missed our connecting flight.
British Airways took great care of us. Hotel, meal vouchers, and compensation.

Date: 05.01.2020

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Yavor Ivanov

4.8

Great onboard service and brand new aircraft - what more is there to ask for?

Date: 14.04.2011

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Alberto Ortega

4.8

Cannot rate this crew enough, refreshing after making the first leg of my holiday on easyjet. Were polite despite the fact that I was the last person on board. The flight arrived 30min early and....well....just good.

Date: 01.01.2016

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Mark Szutor

4.8

British Airways to be honest have always done a great job in delivering the standards I like, when it comes to any of my flights.

After this short hop from LHR to FCO they just made me an even more loyal customer. As everything from the airport to the flight experience was perfect.

Date: 10.10.2016

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August

4.8

British Airways has good in-flight services in long-haul flights in the economy class (World Traveller), including complimentary meals and drinks. Yet no meals/snacks or even drinks in European flights is disappointing from a non-low-cost airline. On the other hand, the Comair-operated BA-branded domestic flights in South Africa have a complimentary meal and drinks.

Date: 12.03.2017

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Kevin

4.8

Best company i ever have flew with

Date: 13.08.2012

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Steve Tobiasson

4.8

BA ar alltid bra men idag var de extra bra som uppgraderade mig till Club Europa. Servicen var utsokt, tack till Steve Homer!

Date: 31.07.2017

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Nick Smith

4.8

Always a good company to fly with. Calm, collected, even after the deicing fiasco.

Date: 12.03.2011

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Woody66

4.8

Again, a great crew. Could not do enough for me and made me feel a million dollars. This was World Traveller. Food and service out of this world. This is BA's trump card. Its hard to beat.

Date: 06.08.2019

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Christian Vajgel

4.8

4 stars, I will not give 5 because the arrival lounge was closed. The on board service was great.

Date: 18.01.2014

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Bryan

4.6

Very friendly and helpful crew onboard aircraft came around several times asking were passengers ok and offering tea etc.Breakfast in business class was healthy and fresh youghurt cheese etc. Flight time 3hours 15minutes because of wind .

Date: 03.10.2018

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2sk21

4.6

Very enjoyable flight. Seat was very comfortable and service was excellent. Club World on BA's 787s is a great experience overall.

Date: 06.08.2019

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Sander

4.6

This is one of my favorite airliners!
Excellent flight crew, just fine in-flight meal, nothing special.
Very good entertainment system, a BIG improvement from the old 777-200, and the economy and economy plus seats are excellent with power sockets and very comfortable seats!

WiFi is nowhere to be found...

Date: 28.05.2014

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Tom Peddle

4.6

The normal, 'Quintessentially British' service!

Date: 27.11.2011

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Shane

4.6

The flight crew were professional and friendly. Everyone was welcomed aboard and there was priority boarding for status holders, business class passengers and passengers requiring assistance or with young children. Boarding for the rest then commenced in rows. Overall it took approximately 15 minutes for a nearly full flight.

The service onboard consisted of a croissant of ham and cheese along with refreshments of juices and tea/coffee. More than ample for this 2 and a quarter hour flight.

The inflight entertainment consisted of a moving map on the overhead screens and 2 inflight magazines (Business Life and High Life). Although these 2 magazines wouldn't have kept me occupied for the whole flight they were an interesting read. I had also purchased a newspaper and brought my iPad so I wasn't bored.

Date: 02.03.2015

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Steve Fraser

4.6

Plane was boarded quickly as flight was not busy, crew, particularly cockpit was informative. More stewards than stewardesses, but they were all very pleasant. Food was really good, and being still hungry, was given a spare meal no questions asked. In flight entertainment was adequate in what was a very nice flight. superb landing in difficult crosswinds, indeed one of the smoothest landings I can recall. Deplaning was a matter of minutes. Once again, the worlds favourite, and best delivered.

Date: 30.10.2014

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Romain49

4.6

Personnel souriant, cabine propre.
Journaux a disposition a l'embarquement.
Service agreable : gateaux ou chips + boisson chaude ou froide.

Date: 14.08.2017

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Luc

4.6

Personnel navigant tres sympathique ! Vol tres agreable !

Date: 06.11.2012

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Fabio G

4.6

One of the most serious air company

Date: 14.08.2012

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Robbie Mathieson

4.6

No inflight entertainment or wi-fi, but on a 50 minute flight that doesn't matter. Travelled on the 737-700's they've chartered for the summer. Crew were incredible, couldn't have been more helpfull. At Heathrow, boarding was done through buses just next to terminal 5. Some may find this annoying, but as an aircraft enthusiast I actually found that part quite enjoyable.

Date: 05.08.2016

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Jordan Bridge

4.6

Nice Lounges and prompt service.

Date: 04.11.2012

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Katarina Zorjan

4.6

My first flight with British Airways was excellent even though captain warn us about weather condition in London and offer the possibility to change flight from Vienna to London. I really believe that I understood him well.

Date: 03.08.2013

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geoff banks

4.6

Lost Ski bag and took 3 days to return it-poor organisation

Date: 31.01.2012

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Ian R Thomson

4.6

Just before strikes absolutely disgraceful behaviour by BA staff

Date: 02.03.2011

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Robbie Mathieson

4.6

It's BA, what you expect is what you get. My first long haul flight with my national carrier, and I sure wasn't dissapointed. The only possible complaint would be having plastic cutlery instead of proper cutlery, as this caused me to get have my dinner on my t-shirt.

Date: 05.08.2016

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Jean-Paul H

4.6

I was originally seated in 1F but staff pointed out to me that the tray table was damaged and so moved me elsewhere. I was very happy that even on a short European hop, BA treated me very well (also the first time I was addressed by name in Europe)

Date: 21.10.2011

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Cosmo_

4.6

Held because of discrepancy between fuel load and weight. Took just under 1hr, yet otherwise it was brilliant.

Date: 16.02.2019

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Celestyn Chmielewski

4.6

Great service onboard however not lots of movies to watch but I am happy anyway.

Date: 13.08.2013

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Austin Purdie

4.6

Great airline, it was my first airline, other than QANTAS, that I had flown with. It was an exciting experience and the crew were amazing. Service was great and facilities were excellent.

Date: 06.11.2011

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Karsten Funke

4.6

Good service, comfortable seats. Good drinks on board.

Date: 15.04.2011

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Morgan Dye

4.6

Good as usual. Just took AGES for us to be able to disembark from the plane as we had to wait for buses to come and get us.

Date: 24.07.2011

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Luca

4.6

Flight landed with a slight delay.

Date: 01.02.2011

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Jordan Bridge

4.6

Excellent Flight. Lots of Food and plenty of staff! Felt like a Private Jet!

Date: 04.08.2011

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Ashley James Bennett

4.6

Definitely one of the best a different class of service. Great cabin crew. Excellent food and drink service. Great legroom and comfortable seats. Some aircaft could do with a little updating and interior is a little dull with dark seating ect but overall a great service.

Date: 26.04.2015

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Jordan Naylor

4.6

Comfy seats on all aircraft, crew are nice. Just a nice no hassle airline. Shame there is no wifi onboard their shorthaul fleet.

Date: 30.12.2016

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Michael Doherty

4.6

Cabin crew are helpful. Aircraft is nice and tidy.

Date: 01.08.2011

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Oliver Soanes

4.6

BA offer fantastic in flight service with tasty food and efficient boarding and deboarding. I could not find any faults! Everyone is very friendly and although we were delayed, the flight crew sorted everything out quickly and were soon underway!

Date: 28.07.2015

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TimAllen

4.6

As with the outbound flight the crew were really nice and friendly. The aircraft was very busy as lots of business people flying over to London for Monday morning.

The aircraft was clean and looked well maintained. I did not use the WiFi on IFE.

Date: 08.03.2019

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Claire Disney

4.6

Always have good experiences with these guys, excellent service and always have my flight leave on time, Just like with Qantas they seem to go the extra mile

Date: 12.07.2013

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Leanne

4.6

Absolutely wonderful airline to fly with in my opinion. Everything ran like clockwork, and the pilots and crew kept us informed of the most minor of delays. The cabin crew were cheery and helpful, very smart, and friendly.

Date: 14.04.2014

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SamChui

4.6

A very warm welcome, my first and final time boarding the Concorde.

Enjoying caviar and champagne at 55,000 feet and at Mach 2.0! It does not get any better!

The service was very English and formal, crews were outgoing, polite and efficient.

Date: 23.03.2019

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Manav Divecha

4.4

YES THE BEST (well NEARLY everything!)

Date: 02.07.2013

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Lukas Palascak

4.4

We flew with older version of 747 and the entertainment system was really old, which is very disappointing on a long-haul flight

Date: 05.05.2019

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Romain49

4.4

Voyage qui s'est effectue en Premium Economy.
Siege large et confortable. beaucoup de place pour les jambes, avec notamment un repose pied.
Distribution d'un oreiller, d'une couverture et d'un casque (de bonne facture).
Ecran de divertissement facile d'utilisation, de bonne taille et complet (nombreux films, musiques, geovision parfaite).
Distribution d'un verre de vin ou d'eau avant le decollage.
Aperitif puis repas apres le decollage.
Service de boissons durant la nuit. Bar (boissons et alimentations) en libre acces a l'arriere de l'appareil.
Petit-dejeuner avant l'atterrissage tres complet.
Les membres d'equipage sont tres presents durant le vol et sont prets a tout, pour rendre votre voyage meilleur. Professionnels et sympathiques !

Date: 14.08.2017

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John Mills

4.4

Very nice flight with BA once again. Nice and friendly cabin crew and informative captain. On time departure and early arrival. Service exactly as one would expect on a relatively short European journey.